PMS hw transcoding doesn’t work

Hey,
After upgrading GeForce Experience to 7.0.1, hw transcoding doesn‘t work. I am running the latest version of PMS (1.13.2).
Sometimes it works in the beginning, but switches to sw transcoding after a few minutes. I tried it with Plex Web (Chrome) and iOS. Same result.
Anybody else have similar problems?
Best regards

HW transcoding will depend on several factors, a lot having to do with the codec(s) in which the media was encoded in.

See the link below in the second paragraph describes it all for the Nvidia Shield.

https://support.plex.tv/articles/221099648-limitations-when-running-plex-media-server-on-nvidia-shield/

Mine definitely uses MPEG2, it’s DVR’ed from an HD HomeRun Prime. It worked beautifully for the past year, but since around May it’s been finicky. It’s fine with Android, just not iOS (what I use)

Hey,
HW decoding works for the first few minutes, but then it will fall back to software transcoding.
Following messages are showing in my log:

Jun 24, 2018 13:32:38.216 [31241] DEBUG - Request: [::ffff:127.0.0.1:33100 (Loopback)] PUT /video/:/transcode/session/rak6maycjr1ytqycsdkihm5d/8629c54e-f451-4bd0-beef-b6d222368f27/progress?duration=5850.845000 (12 live) Signed-in Token (hofstaetter)
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * User-Agent => Lavf/58.9.100
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * Accept => */*
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * Range => bytes=0-
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * Connection => close
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * Host => 127.0.0.1:32400
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * Icy-MetaData => 1
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Jun 24, 2018 13:32:38.216 [31241] VERBOSE -  * duration => 5850.845000
Jun 24, 2018 13:32:38.218 [31241] VERBOSE - We want 60 seconds ahead, last returned was 693.443443 and max is 693.450667.
Jun 24, 2018 13:32:38.218 [31241] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
Jun 24, 2018 13:32:38.219 [29555] DEBUG - Completed: [::ffff:127.0.0.1:33100] 206 PUT /video/:/transcode/session/rak6maycjr1ytqycsdkihm5d/8629c54e-f451-4bd0-beef-b6d222368f27/progress?duration=5850.845000 (11 live) 2ms 326 bytes (range: bytes=0-) 
Jun 24, 2018 13:32:38.951 [31239] DEBUG - Request: [::ffff:127.0.0.1:33101 (Loopback)] PUT /video/:/transcode/session/rak6maycjr1ytqycsdkihm5d/8629c54e-f451-4bd0-beef-b6d222368f27/progress?progress=0.0&size=-22&remaining=2147483647&vdec_packets=5&vdec_sw_ok=1&speed=0.0&vdec_hw_status=0 (12 live) Signed-in Token (hofstaetter)
Jun 24, 2018 13:32:38.951 [31239] VERBOSE -  * User-Agent => Lavf/58.9.100
Jun 24, 2018 13:32:38.951 [31239] VERBOSE -  * Accept => */*
Jun 24, 2018 13:32:38.951 [31239] VERBOSE -  * Range => bytes=0-
Jun 24, 2018 13:32:38.951 [31239] VERBOSE -  * Connection => close
Jun 24, 2018 13:32:38.951 [31239] VERBOSE -  * Host => 127.0.0.1:32400
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * Icy-MetaData => 1
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * progress => 0.0
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * size => -22
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * remaining => 2147483647
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * vdec_packets => 5
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * vdec_sw_ok => 1
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * speed => 0.0
Jun 24, 2018 13:32:38.952 [31239] VERBOSE -  * vdec_hw_status => 0
Jun 24, 2018 13:32:38.953 [31239] VERBOSE - We want 60 seconds ahead, last returned was 693.443443 and max is 693.450667.
Jun 24, 2018 13:32:38.953 [31239] DEBUG - Transcoder: session {SESSION_ID} indicated fallback to software decoding

2857

I don’t think it has something to do with the codec. Nvidia Shield should be able to decode 10bit HEVC files without any problems.

Best regards,
hofstaetter

I’m having a hardware transcoding problem with my shield too. Will post back once I learn anything new.

https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/233416/13