Hi all,
Hopefully someone has heard of this or can assist by pointing me in the right direction.
TL;DR: A fresh install of PMS disappears from the GUI when I claim the server.
Information–
Server Version#: 1.15.3.876
Player Version#: N/A
OS: Windows 2016
Back Story–
This OS had PMS installed at least a couple months ago. I won’t get into the details of why, but I’m now wanting to install PMS onto the physical server again.
The Problem–
I started configuring the new server (I am not moving the /appdata/local/plex media server files) and it prompts me to claim the server, which I do. When I click the claim button it tells me that I don’t have access to the server, even when I am using 127.0.0.1:32400. The server shows up in the Authorized Devices as a plex media server, I can browse to myserver.mydomain.com:32400, plex.tv/web, and 127.0.0.1:32400, but it will not show this device in the drop down list.
However when I use 127.0.0.1:32400 and wait to claim it, it shows up in the drop down list.
The Error–
I receive this error once I click claim…
“No soup for you! You do not have access to this server”
I’ve looked through the logs briefly, checked the connections to this machine (netstat -b) thinking someone else claimed it, attempted a clean install/reinstall and repair several times with no luck. I left pms running overnight thinking that maybe it was updating or something, but I’ve never seen this problem.
Note: I didn’t even get to the point of adding the libraries so we know it’s not scanning/matching media.
Once I get over my frustration, I am going to trail the logs and try this again to see if there is possibly an error that I am missing when the claim button is clicked. But, if anyone has any ideas or advice for this problem then please do throw it out there-- anything helps.
