Cant Claim Server

Hello Everyone,

I have a new install of windows 11 and I am trying to install plex server on it … I had not issues before but every time I try to “claim server” nothing happens and then it gives me an error about not having access …

Didn’t have this issues when I had it setup on the old media server but now that I am switching over everything is going wrong …

Thoughts ? ideas ?


If you cannot claim the server, that often means there is something blocking PMS from talking back to plex.tv. Can you grab your PMS logs manually and post it here.

And adding to @anon18523487 here, you could also try Method 1 from this article:

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I cant get the PMS Logs because the server is not currently showing up ..

Can you not find them by manually searching in the directory as referenced in your link about PMS Logs?

Plex Media Scanner.5.zip (6.8 MB)
Here is that folder … I hope it helps as I am down currently as Plex no longer works

Please stick to one thread.
I already told you that the IP of your server is not in a private IP range. Therefore it won’t behave as expected.

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