PMS is running but unreachable - might be 2FA related

Plex Media Server NAS & Devices
1

Server Version#: Plex Media Server v1.31.1.6716-ca0c45ff8 - FreeBSD PC amd64

I started a 4k conversion job this morning and the other thing that I did, was activating 2FA while sign-out of all my devices, and I think that’s what cause the problem.
When I checked after a while for the conversion, the server was non-responsive. I ssh in and restarted the service to no avail. I restarted the jail and it did nothing.

When I check the status of plexmediaserver_plexpass service, it says it’s running. THe server is not reachable through app.plex.tv neither local ip:32400. There is just no response.
I tried restoring a snapshot, force an update with portmaster, everything went good but it’s still unreachable.
The iocage is on Truenas 13.1-p6

Can anyone help me troubleshoot this problem? I don’t wan’t to start over.

Plex Media Server.log (2.9 KB)

Feb 23, 2023 18:47:19.705 [0x809832000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability
Feb 23, 2023 18:47:19.705 [0x809832000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability-platforms
Feb 23, 2023 18:47:24.678 [0x806a12000] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: Permission denied: "/usr/local/plexdata-plexpass/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-pegsbw0blmlt6o0yrz06cerq-0827c952-2623-456f-93d3-04951701eecf/chunk-stream1-00258.m4s")
Feb 23, 2023 18:47:24.720 [0x806a12000] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: Permission denied: "/usr/local/plexdata-plexpass/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-w9rep8ul4rpsp4fziydmzgh4-68294a23-2322-4cf8-ba41-eaed0ca17ec6/chunk-00140")
Feb 23, 2023 18:47:24.788 [0x806a12000] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: Permission denied: "/usr/local/plexdata-plexpass/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-s8a8wqxe2irmq7bx0zlu2mjt-3c8886f4-b6a4-4715-9c9d-d05aa5b21460/chunk-stream0-00213.m4s")
Feb 23, 2023 18:47:26.652 [0x806a12000] WARN - [DatabaseFixups] Held transaction for too long (/data/jenkins/server/3470528662/Library/DatabaseFixups.cpp:360): 0.125000 seconds
Feb 23, 2023 18:47:28.395 [0x80dca9e00] WARN - Read of sysctl machdep.cpu.brand_string failed: 2 (No such file or directory)

Plex Media Server.1.log (49.6 KB)

[CERT/OCSP] response error: unauthorized.
Feb 23, 2023 18:36:11.763 [0x806a15100] INFO - [CERT/OCSP] couldn't fetch a valid response; retrying in 300 seconds
Feb 23, 2023 18:36:12.144 [0x809c36500] ERROR - MyPlex: Error 401 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Feb 23, 2023 18:36:12.144 [0x809c36500] WARN - MyPlex: Token was invalid, resetting security.
2

I was able to answer my own question.

The culprit was indeed 2FA. I had to navigate to the unsecured page(http://local-ip:32400) and claim the server again.
Problem I had was my bookmark was set on the secure version (https).

Then I was able to put the remote access back on.

3

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