Server unreachable after update to v.1.42.2.10156-f737b826c

Plex Media Server
1

Server Version#: 1.42.2.10156-f737b826c

Hey,

I run Plex Media Server on Ubuntu and just updated to v.1.42.2.10156-f737b826c. After the update, I get a “Server is currently unavailable”.

Checked the logs and the only error I find is this one:

ERROR - MyPlex: Error 401 requesting JSON from: https://plex.tv/api/v2/server/users/features

Right before the update I enabled 2FA on my account (I have disabled it now, but didn’t help).

If I stop plex media server, and click the “Try again” button, the loading spinner spins for 1-2 seconds.

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If I click “Try again” with the server started it fails almost instantly. So it seems that it reaches the server but something is not working as expected.

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Any tips on how to get my server back? Can I provide more info to help you help me?

2

I would try using the User Credential Reset Utility for Plex Media Server.

There are instructions and examples on the site and in the README.md file, also on the site. It is fairly straightforward on a Ubuntu server.

3

I believe this was my fault. When I enabled 2FA I checked the “sign out of all apps and servers”. I failed to read the full text where it says I’ll need to physically access those devices.

I was using a VPN into the network where the plex server is, so I was accessing it with 192.168.X.X:32400 and could not claim the server.

I created an SSH tunnel into the server that hosts Plex, set up a proxy to use the tunnel and accessed the same IP 192.168.X.X:32400 and was able to claim the server.

Everything works now. Thanks for the advice.