PMS not finding my Librarymounted shares

Plex Media Server Metadata & Adding Files
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Server Version#:1.41.0.8911
Player Version#:10.20.0.1427

PMS on Nvidia Shield 2019 Pro appears to connect to my QNAP NAS where my media is stored, but after Calculating the size of each shared folder reports zero bytes in each.

Of over 100 folders in my TV Show library, only 31 are catalogued despite strict adherence to naming conventions. These shared folders were accessed without issue by previous PMS installation on my Shield.

The upshot is that PMS can’t find my media.

I’ve uploaded my logs but couldn’t find a “non-verbose” log setting. To my unskilled eyes, they look pretty verbose.

Any help appreciated to get Plex back and running!

Plex Media Server Databases_2018-07-11_15-15-16.zip (22 Bytes)
Plex Media Server Logs_2024-09-05_09-06-20.zip (1.5 MB)

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Two problems: (a) database corruption and (b) naming & organization.

Database Corruption

From Plex Media Server.log: Sep 05, 2024 08:57:45.151 [190901533888] ERROR - [DatabaseFixups] SQLITE3:0x1, 11, database corruption at line 72267 of [a29f994989]

You’ve three options: repair, restore from backup, delete and start over.

I’m not sure repairing is an option on the Shield, as the normal methods require access to the operating systems. You could install Plex Media Server on a Windows/Mac/Linux box and try to repair them there, then move the files back to the Shield.

You can use the Plex DB Repair Utility or issue the commands from the OS command line:

You can try restoring from backup files. There is no guarantee that the backup files are not corrupt themselves. You will have to check Plex Media Server.log after restoring a backup.

See Restore a Database Backed Up via ‘Scheduled Tasks’.

If unable to repair or restore, then you’ll have to delete the database files and start over. You’ll have to re-create the libraries and re-share them with any people with whom you share libraries. Stop Plex Media Server, delete the database files, then restart Plex Media Server. A complete uninstall is not necessary.

Naming & Organization

Plex Documentation → Your Media → Naming & Organizing Your TV Show Files

While the database corruption is the main cause of your problems, you do need to straighten up file naming and organization.

Example: Multiple TV series are named in this manner

/storage/QNAPNAS/Plex Data/TV Series
../1971 The Year
..../1971.The.Year.That.Music.Changed.Everything.S01E01.1080p.HEVC.x265-MeGusta
....../1971.The.Year.That.Music.Changed.Everything.S01E01.1080p.HEVC.x265-MeGusta.mkv

Correct: Use a season folder

/storage/QNAPNAS/Plex Data/TV Series/
.. /1971 The Year That Music Changed Everything (2021)
..../Season 01
....../1971 The Year That Music Changed Everything (2021) s01e01.mkv
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Thanks for your thorough and timely reply, FordGuy61. I was blind. Now I see.

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