PMS not refreshing

Plex Media Server Desktops & Laptops
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Server Version#: 1.24.4.5081

When logged in to PMS it used to automatically refresh a page when new items were added or you changed a poster. Now I have to refresh the page (F5) to see the changes.

Has something changed?

TIA

Greg

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We would need your log files to see what might be happening because it could be literally anything. The way you describe it – it sounds like a browser problem.

Does it behave the same in all browsers ?

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The browser screen should refresh automatically when changes are made to the PMS metadata or TV shows or Movies are added without refreshing the browser with F5.

Have a look at me changing the poster for the Movie Grandfather of Harlem in Chrome. The poster will not change in Brave without pressing F5. Works OK in Brave Private Window. Also OK in FF and Chrome and Edge.

https://drive.google.com/file/d/16vvRAhQXYBRm0cRiXg03lWtZV277gr8N/view?usp=sharing

Happy to supply logs etc. just let me know where they are and what you want.

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Ah , thanks… so this isn’t happening for TV Series?

The logs are Settings - Server - Troubleshooting - Download Logs

It will give you a ZIP file.

It’s important to know DEBUG logging (but not VERBOSE) is enabled in Settings - Server - General - SHOW ADVANCED. (SAVEif you make changes)

To capture this:

  1. Demonstrate the change for movies
  2. Repeat it now happening for TV series
  3. Wait 2 minutes (buffers to flush)
  4. Settings - Server - Troubleshooting - Download Logs
  5. Attach that ZIP file here.

I will look and then ask the dev if I don’t spot the problem.

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@ChuckPa - Thanks for your input, however the problem was the cache/data saved by the browser that caused the issue. Clearing the data for the PMS URL has fixed the problem.

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@gregeeh

That’s a new one!

Thank you for reporting back.

Please forgive my delayed reply (equipment issues)

1 Like
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Apparently my fix was only temporary. I changed the poster on the TV Show Godfather of Harlem and it did not update without refreshing the screen.

Created and uploaded logs per your instructions.Plex Media Server Logs_2021-10-18_03-37-35.zip (3.6 MB)

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I found the following:

  1. Your modem/router is rude. It doesn’t like NAT-PMP (opening ports)
  2. You have a player which is constantly starting playback and abruptly closing the connection. May be related to:
  3. Expired player certificate
Oct 17, 2021 22:35:17.132 [0x7fc3ccce0b38] DEBUG - Completed after connection close: [110.150.136.92:34282] -3 GET /:/websockets/notifications (3 live) TLS GZIP 7147059ms 329896 bytes
Oct 17, 2021 22:35:54.505 [0x7fc3cbcecb38] DEBUG - Checking if time for scheduled update
Oct 17, 2021 22:40:54.506 [0x7fc3cb108b38] DEBUG - Checking if time for scheduled update
Oct 17, 2021 22:41:25.308 [0x7fc3ccce0b38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60064: sslv3 alert certificate expired
Oct 17, 2021 22:41:25.401 [0x7fc3cccbdb38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60065: sslv3 alert certificate expired
Oct 17, 2021 22:41:25.448 [0x7fc3ccce0b38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60066: sslv3 alert certificate expired
Oct 17, 2021 22:41:25.500 [0x7fc3cccbdb38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60063: sslv3 alert certificate expired
Oct 17, 2021 22:41:26.137 [0x7fc3cccbdb38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60073: sslv3 alert certificate expired
Oct 17, 2021 22:41:26.202 [0x7fc3ccce0b38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60074: sslv3 alert certificate expired
Oct 17, 2021 22:41:26.261 [0x7fc3cccbdb38] DEBUG - CERT: incomplete TLS handshake from [::ffff:110.150.xx.xx]:60075: sslv3 alert certificate expired

Whatever the above player is , (RasPlex?) is needs updating.

There are 117 errors in your logs and they are shared among these 3.

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I’m sorry @ChuckPa but I don’t understand your reply.

This PMS is a hosted PMS if that helps. What is RasPlex? And what do you mean by “shared among these 3”.

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I’m sorry, please allow me to explain better.

  1. The host at this IP (hopefully you can recognize it and inform the owner) needs updating. The player’s built-in certificate expired on 30-Sept-2021 . There was a mailing and announcement about it to those with those devices. You might want to inform the owner it’s time to update. As it currently stands, that particular player will have difficulty (prohibited) from using your server due to the SSL failure.

  2. Since the server is hosted, the NAT-PMP errors make sense. Please disregard them. The provider’s equipment won’t let you play with their routing tables. PMS, being written for the home environment, handles port forwarding for you when you can. If your server is in the datacenter, setting the port number manually will stop the error (if you’re at all concerned about it).

Those 3 different error classes repeated over and over in your logs, I saw nothing else to match what you’re describing.

Might you be able to restart Plex and then download the logs about 3 minutes after it restarts so we can make sure the Notify table didn’t overflow ?

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Regarding point (1).
Are you saying there’s a player with an expired certificate? If so what player and how to I find out who it is?

Sorry for being such a noob.

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@gregeeh

Please check your PM (Green dot → Upper Right corner)

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