Plex Media Server Logs_2022-10-20_18-19-44.zip (2.2 MB)
Logs attached thank you!
(and yes this is the exact same issue with cleaning bundles)
Also appreciate if you could send me the dev build to test.
could I have debug server logs captured after a crash
I have given you access to the windows builds for 1.29.1.6319
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There was no evidence of a Clean Bundles related crash in the logs I had from you for the 16th October issue
No further crashes on 1.29.1.6319 when running any scheduled task, thank you! 
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Thanks for the logs
They show a Clean Bundles at 08:53 but the server continued to run after that without crashing
Oct 25, 2022 08:53:09.807 [10248] DEBUG - Request: [192.168.1.6:53352 (Allowed Network (Subnet))] PUT /library/clean/bundles?async=1 (26 live) #e428a GZIP Signed-in / Accept => text/plain, */*; q=0.01 / Accept-Encoding => gzip, deflate / Accept-Language => en / Connection => keep-alive / Content-Length => 0 / Host => 192.168.1.6:32400 / Origin => http://192.168.1.6:32400 / Referer => http://192.168.1.6:32400/web/index.html / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => fxghbx516whwf72r7hjnh8p1 / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1918x2007,3840x2160 / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en / X-Plex-Model => bundled / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 106.0 / X-Plex-Product => Plex Web / X-Plex-Version => 4.87.2 / X-Requested-With => XMLHttpRequest
Oct 25, 2022 08:53:09.808 [10248] DEBUG - [Req#e428a] Activity: registered new activity ba1196c2-31b0-414b-890b-c85bb7bc1b00 - "Cleaning bundles"
Oct 25, 2022 08:53:09.808 [2140] DEBUG - Completed: [192.168.1.6:53352] 200 PUT /library/clean/bundles?async=1 (26 live) GZIP 0ms 415 bytes (pipelined: 1)
and the last log entry before the relaunch of Plex Media Server was at 09:05:45
Oct 25, 2022 09:05:45.566 [4220] VERBOSE - Didn't receive a request from 192.168.1.223:38678: End of file
If there was a crash at 09:05:45 then it was not the clean bundles bug
Please can you check Windows Event Log through Event Viewer - checking the Application log in Windows Logs and seeing if there was a Plex Media Server error at around 09:05:45 on the 25th October - you relaunched the server at 09:20:54
Also could you see if there a dmp file within %LocalAppData%\CrashDumps
If you find out for this time please zip and upload somewhere (dropbox/google etc) and send me link by private message)
Thanks for looking over the log bundle. Nothing recent in %localappdata%\crashdumps, however there was indeed a crash of Plex Media Server.exe at 9:05:45 and 2 events in the Application log of Windows Event Viewer with this time stamp.
Event 1:
Faulting application name: Plex Media Server.exe, version: 1.29.1.6316, time stamp: 0x63500a28
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x29a0
Faulting application start time: 0x01d8e7ca26335c73
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 59c1250f-54d5-48d0-8911-ef78eec6cf8e
Faulting package full name:
Faulting package-relative application ID:
Event 2:
Fault bucket 1541420457808243317, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Plex Media Server.exe
P2: 1.29.1.6316
P3: 63500a28
P4: ucrtbase.dll
P5: 10.0.19041.789
P6: 82dc99a2
P7: 0009eddb
P8: c0000409
P9: 00000007
P10:
Could you see if you have the regedit mentioned here Crash Logs: Plex Media Server | Plex Support - it should result in windows capturing application dumps into %LocalAppData%\CrashDumps
This registry key did not exist so I created it. I’ll upload a dump the next time it crashes.
Thanks
and the server logs zip
Thanks
FYI, the latest Beta channel release, 1.29.2.6334, does NOT crash when bundles are cleaned.
Yes the fix has got released
- (Maintenance) Plex Media Server could quit unexpectedly when asked to clean bundles under certain conditions (#13855)
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Thanks for the dump and logs. The crash happened after a database access lockout of about 2 minutes. We have an issue at the moment that is under investigation for sqlite db exceptions not being trapped leading to crashes.
The lockout was caused by a TV Library scan for a library that is still using the old scanner and hence running as a separate process - My advice is to migrate the TV Libraries to the new scanner which has been out for a while now - see Migrating a TV library to use the new Plex TV Series Agent/Scanner | Plex Support
This should mitigate the problem and reduce the chance of extended db lockouts
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Thanks,
I’ll upgrade the library. I had been avoiding this because I found over the years that I needed to customize a good number of the items in some of my libraries in order to get a proper match. I avoided the upgrade because I didn’t want to have to verify their contents manually, but if it’s causing instability then I have no choice.
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