Pre-rolls not working

Plex Media Server Desktops & Laptops
1

Server Version#: 4.116.1
Player Version#: 1.85.0.4071-21128b56

Hey everyone,

I’ve been struggling to get Plex Pre Rolls to work on my Plex server running on Windows 10 OS, despite having a Plex Pass. I’ve tried several methods, but so far, none have been successful. Here’s what I’ve attempted:

  1. Folder Path Method: I navigated to “Extras > Movie pre-roll video” and inputted the folder path: "C:\Program Files (x86)\Plex\Plex Media Server\Resources\preroll"

  2. Direct File Path Method: Similarly, I tried providing the direct file path:
    “C:\Program Files (x86)\Plex\Plex Media Server\Resources\preroll\001plexhub.mp4”

  3. Created a New Library: I created a new library named “Prerolls” and ensured Plex could detect and play the file from this library.

In addition to these steps, I made sure to check all the necessary checkboxes under “Extras”:

  • Include Cinema Trailers from movies in my library
  • Include Cinema Trailers from new and upcoming movies in theaters
  • Include Cinema Trailers from new and upcoming movies on Blu-ray

Furthermore, I enabled “Enable Cinema Trailers” under “Libraries > Movies > Advanced”.

Despite all these efforts, when inspecting the console while starting a movie, I noticed that there’s no indication of my path or file name. Instead, I see the following logged items:

[Req#9058a0] Extras: Preroll values looks like a file, and we had 1 of them.
[Req#906331] Extras: Looking for extras for item plex://movie/6562d1d7a20738ed27a5316b with unwatched: 0 fromLibrary: 1 fromTheater: 1 fromBluray: 1 and preroll count: 0.

It seems like my changes regarding pre-rolls are not being recognized or logged.

If anyone has encountered a similar issue or has suggestions on how to troubleshoot this problem, I would greatly appreciate your input. Thank you in advance for your help!

2

Never mix program code and app data.

3

I changed the path to my NAS, same NAS my library is on and its still not working. I enabled verbose logging, change the pre-roll path to something wrong and then changed it back to the proper path. I downloaded the logs and searched for “preroll” this is what i have below. Any tips?

New Path

“\\NAS\Data\Media\preroll\001plexhub.mp4”

Starting a movie

DEBUG - [Req#c9518] Extras: Preroll values looks like a file, and we had 1 of them.

DEBUG - [Req#c9518] Extras: Looking for extras for item plex://movie/5d776833103a2d001f56739a with unwatched: 0 fromLibrary: 1 fromTheater: 1 fromBluray: 1 and preroll count: 0.

Changed path to wrong name (00plexhub.mp4)

INFO - Request: [192.168.1.69:33947 (Allowed Network (Subnet))] PUT /:/prefs?CinemaTrailersPrerollID=%22%5C%5CNAS%5CData%5CMedia%5Cpreroll%5C00plexhub.mp4%22 (41 live) #c999e GZIP Signed-in

INFO - Completed: [192.168.1.69:33947] 200 PUT /:/prefs?CinemaTrailersPrerollID=%22%5C%5CNAS%5CData%5CMedia%5Cpreroll%5C00plexhub.mp4%22 (41 live) #c999e GZIP 12ms 320 bytes (pipelined: 137)

Set proper name (001plexhub.mp4)

INFO - Request: [192.168.1.69:33931 (Allowed Network (Subnet))] PUT /:/prefs?CinemaTrailersPrerollID=%22%5C%5CNAS%5CData%5CMedia%5Cpreroll%5C001plexhub.mp4%22 (43 live) #c999f GZIP Signed-in

INFO - Completed: [192.168.1.69:33931] 200 PUT /:/prefs?CinemaTrailersPrerollID=%22%5C%5CNAS%5CData%5CMedia%5Cpreroll%5C001plexhub.mp4%22 (43 live) #c999f GZIP 10ms 320 bytes (pipelined: 222)

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Any other suggestions?

5

Final bump for any other suggestions before i give up.

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