this is all trying to play movies from my laptop and it trys to load the previews. i get the same message if i open a movie go down to spcial features and tell it to play the trailer or any extras that is pulled in by the plexpass. i get a different message if i try and play from my roku or and a different error if i try from my xbox. its almost like the system cannot see my plexpass.
When looking at the link in the logs:
https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=8129&customerid=112548&fmt=4&videokbrate=5000&e=1644879550&h=85cadb15a11fa3792816056022ff8290
It shows the following in a browser:
So in short, the trailer is no longer avail!
So do you have your scheduled tasks set to Refresh library metadata periodically ?
And for that specific media, do select it, and do a Refresh Metadata on it
yes for the purposes of testing i am on my laptop and i am connected to my PMS by direct IP and Remoted into my qnap nas. yes my system reevaluates meta data 2am-5am i refreshed the meta data on a movie in my inventory went to the link in the plexweb app and clicked to watch the trailer and it just sits there untill it gives me an error or i quit trying to play the trailer.
Okay, could you share the name of the movie please, so I can test?
Maybe we are not handling expired links?
the 2 trailers i have been trying to play are 8MM and 13 Hours both sho to have trailers and 13 hours shows to have extras that were brought in under plex pass
Thanks.
Will look into this, and report back here what I find
Could you please post the XML media info for both?
Ref: Investigate Media Information and Formats | Plex Support
Also please tell me what’s the name of the agent for your library
( Plex Movie or Plex Movie (Legacy) )
i dont have the me
Maybe seeing my settings and what i am clicking on will help. As i have stated before if i set play 0 previews before the movie my movies play just fine my tv shows play just fine. It i set it to play any trailers before the movie it errors and nothing playes.
first screenshot
Click on View XML
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="59b6af65-d2e1-4bd5-ba29-22fd0697bd4f" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1643704412">
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</Part>
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<Review id="387" filter="art=387" tag="Andrew Sarris" text="Mr. Cage has become such a wet-eyed purveyor of moral anguish that he makes Mr. Pitt look calm, cool and collected." image="rottentomatoes://image.review.rotten" link="https://observer.com/1999/03/little-rascals-with-shotguns-hardcore-cage-tortured-hero/" source="Observer"/>
<Review id="377" filter="art=377" tag="Jonathan Rosenbaum" text="I can't say I warmed to the results, but I was solidly held for the film's two hours." image="rottentomatoes://image.review.fresh" link="http://onfilm.chicagoreader.com/movies/capsules/17344_EIGHT_MILLIMETER" source="Chicago Reader"/>
<Review id="385" filter="art=385" tag="Peter Rainer" text="An exploitation movie about an exploitation movie." image="rottentomatoes://image.review.rotten" source="New York Magazine/Vulture"/>
<Review id="1456" filter="art=1456" tag="Kenneth Turan" text="Given that Schumacher and his cohorts have reasons of their own for wanting to make this film, they may be the only people who end up liking it." image="rottentomatoes://image.review.rotten" link="http://www.calendarlive.com/movies/reviews/cl-movie990225-9,0,6071684.story" source="Los Angeles Times"/>
<Review id="468" filter="art=468" tag="Jeff Millar" text="Want to know what happens when an A-list director and A-list movie star attach themselves to a direct-to-cable screenplay? This." image="rottentomatoes://image.review.rotten" source="Houston Chronicle"/>
<Review id="1457" filter="art=1457" tag="Bob Graham" text="The idea of snuff films is presented as so obnoxious that it disgusts even the slimiest porn peddlers." image="rottentomatoes://image.review.rotten" link="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/1999/02/26/DD20387.DTL" source="San Francisco Chronicle"/>
<Review id="1245" filter="art=1245" tag="Andrew O'Hehir" text="My advice is get drunk, cook dinner, watch infomercials or do your taxes -- anything to keep those two hours for yourself." image="rottentomatoes://image.review.rotten" link="http://www.salon.com/ent/movies/reviews/1999/02/26reviewa.html" source="Salon.com"/>
<Review id="535" filter="art=535" tag="Lisa Schwarzbaum" text="A pointless, violent, torture-or-be-tortured flick!" image="rottentomatoes://image.review.rotten" link="http://www.ew.com/ew/article/0,,274598,00.html" source="Entertainment Weekly"/>
<Review id="2870" filter="art=2870" tag="Derek Elley" text="A movie that keeps jumping the gate and finally unravels all over the floor." image="rottentomatoes://image.review.rotten" link="http://www.variety.com/review/VE1117491438.html?categoryid=31&cs=1" source="Variety"/>
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<Review id="311" filter="art=311" tag="Roger Ebert" text="It is a real film. Not a slick exploitation exercise with all the trappings of depravity but none of the consequences. Not a film where moral issues are forgotten in the excitement of an action climax." image="rottentomatoes://image.review.fresh" link="http://www.rogerebert.com/reviews/8mm-1999" source="Chicago Sun-Times"/>
<Review id="4082" filter="art=4082" tag="Dennis Lim" text="A plodding, doggedly tawdry thriller." image="rottentomatoes://image.review.rotten" source="Village Voice"/>
<Review id="1210" filter="art=1210" tag="Philip Wuntch" text="Eight Millimeter demonstrates the extent that non-challenging roles have stymied Mr. Cage's talent." image="rottentomatoes://image.review.rotten" source="Dallas Morning News"/>
<Review id="3519" filter="art=3519" tag="Bob Fenster" text="Has none of the mystery or suspense that helped Seven rise above the filth in which it sought to wallow." image="rottentomatoes://image.review.rotten" source="Arizona Republic"/>
<Review id="59" filter="art=59" tag="James Berardinelli" text="As it is, everything is on screen too long, and the problems are magnified." image="rottentomatoes://image.review.rotten" link="http://www.reelviews.net/movies/e/8mm.html" source="ReelViews"/>
<Review id="1207" filter="art=1207" tag="Michael Wilmington" text="When it goes serious, it gets silly." image="rottentomatoes://image.review.rotten" source="Chicago Tribune"/>
<Review id="740" filter="art=740" tag="Tom Keogh" text="There is a plodding, linear development and no semblance of a moral anchor." image="rottentomatoes://image.review.rotten" source="Film.com"/>
<Review id="1459" filter="art=1459" tag="Ian Freer" text="The film never really gets under the skin of its central character." image="rottentomatoes://image.review.fresh" link="http://www.empireonline.com/reviews/reviewcomplete.asp?FID=4511" source="Empire Magazine"/>
<Review id="279" filter="art=279" tag="Marc Savlov" text="I'd like to think the project would have fared better in more eclectic hands, say Gus Van Sant, or perhaps Roman Polanski, but what's done is done and what's done is maybe not what it could have been." image="rottentomatoes://image.review.rotten" link="http://www.austinchronicle.com/gyrobase/Calendar/Film?Film=oid%3a142920" source="Austin Chronicle"/>
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<Role id="276355" filter="actor=276355" tag="Patrick McGoohan" role="Judge Omar Noose" thumb="https://metadata-static.plex.tv/6/people/6bc54e56e6e0978bd4aa17bad8f72f06.jpg"/>
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<Role id="271671" filter="actor=271671" tag="Doug Hutchison" role="Pete Willard" thumb="https://metadata-static.plex.tv/6/people/6a9772db2e6f4200cb415ef309ca4d1e.jpg"/>
<Role id="260825" filter="actor=260825" tag="Kurtwood Smith" role="Stump Sisson" thumb="https://metadata-static.plex.tv/6/people/687d8542c74b7dbe53f353e4f45a8dd7.jpg"/>
<Role id="60452" filter="actor=60452" tag="Tim Parati" role="Winston" thumb="https://metadata-static.plex.tv/people/5d7768294de0ee001fcc92fc.jpg"/>
<Role id="266385" filter="actor=266385" tag="Beth Grant" role="Cora Mae Cobb" thumb="https://metadata-static.plex.tv/6/people/6bcb4d213f9b70ecce681e4e2b74e77b.jpg"/>
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<Role id="272812" filter="actor=272812" tag="Octavia Spencer" role="Roark's Nurse" thumb="https://metadata-static.plex.tv/2/people/20810229980f0228c9172d58a1c6fcad.jpg"/>
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<Role id="157417" filter="actor=157417" tag="Devin Lloyd" role="Willie Hailey"/>
<Role id="157418" filter="actor=157418" tag="Mark W. Johnson" role="Willie Hastings"/>
<Role id="6226" filter="actor=6226" tag="Joe Seneca" role="Reverend Isaiah Street" thumb="https://metadata-static.plex.tv/3/people/32c7c07e290d5e5964d5fcabdab8d11e.jpg"/>
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<Role id="305737" filter="actor=305737" tag="Alexandra Kyle" role="Hannah Brigance" thumb="https://metadata-static.plex.tv/people/5d77682a880197001ec91621.jpg"/>
<Role id="287393" filter="actor=287393" tag="Terry Loughlin" role="Jury Foreman" thumb="https://image.tmdb.org/t/p/original/9SKCTR348DiwYGl7cP42EuZ8fkO.jpg"/>
<Role id="313415" filter="actor=313415" tag="Andy Stahl" role="Reluctant Male Juror" thumb="https://metadata-static.plex.tv/people/5d7768294de0ee001fcc9300.jpg"/>
<Role id="157421" filter="actor=157421" tag="Joe Bullen" role="Joe Frank Perryman"/>
<Role id="157422" filter="actor=157422" tag="Lorraine Middleton" role="Blonde Woman Juror"/>
<Role id="157423" filter="actor=157423" tag="Graham Timbes" role="Male Juror" thumb="https://metadata-static.plex.tv/people/5d77682a880197001ec91625.jpg"/>
<Role id="262342" filter="actor=262342" tag="Jonathan Hadary" role="Norman Reinfield"/>
<Role id="311015" filter="actor=311015" tag="Benjamin Mouton" role="Klan Bomber" thumb="https://metadata-static.plex.tv/people/5d776825103a2d001f563ee1.jpg"/>
<Role id="59806" filter="actor=59806" tag="Byron Jennings" role="Brent Musgrove" thumb="https://metadata-static.plex.tv/3/people/338c9ea5a274a39b75d68b9982ecd8af.jpg"/>
<Role id="157425" filter="actor=157425" tag="Patrick Sutton" role="Militant Teenager"/>
<Role id="89628" filter="actor=89628" tag="Greg Lauren" role="Taylor" thumb="https://metadata-static.plex.tv/7/people/7192b464d6ea48af383087f5d11baa4f.jpg"/>
<Role id="86341" filter="actor=86341" tag="Danny Nelson" role="Bud Twitty"/>
<Role id="294167" filter="actor=294167" tag="Mike Pniewski" role="Deputy Tatum" thumb="https://metadata-static.plex.tv/people/5d77682485719b001f3a04e0.jpg"/>
<Role id="157426" filter="actor=157426" tag="Elizabeth Omilami" role="Woman Angry at Klan" thumb="https://metadata-static.plex.tv/1/people/1ca454cab25871e10fb0d2cd2fc6a8be.jpg"/>
<Role id="157427" filter="actor=157427" tag="Lukas Cain" role="Looney's Son"/>
<Role id="157428" filter="actor=157428" tag="Stacy Rae Toyon" role="Looney's Wife"/>
<Role id="33303" filter="actor=33303" tag="Wayne Dehart" role="Claude"/>
<Role id="157429" filter="actor=157429" tag="Helen E. Floyd" role="Waitress at Claude's"/>
<Role id="157430" filter="actor=157430" tag="David Brian Williams" role="Customer at Claude's"/>
<Role id="60153" filter="actor=60153" tag="Rebecca Koon" role="Dell"/>
<Role id="157431" filter="actor=157431" tag="James M. Crumley Jr." role="Guardsman Mackenvale"/>
<Role id="157432" filter="actor=157432" tag="Jim Ritchie" role="Tom Hardy"/>
<Role id="157433" filter="actor=157433" tag="Perry Ritchie" role="Sarah Hardy"/>
<Role id="157434" filter="actor=157434" tag="Mike McLaren" role="Administrator at Whitfield"/>
<Role id="157435" filter="actor=157435" tag="Tim Monich" role="Reverend Fink"/>
<Role id="307505" filter="actor=307505" tag="Leonard L. Thomas" role="Man in Lumberyard" thumb="https://metadata-static.plex.tv/people/5d77682a880197001ec91637.jpg"/>
<Role id="157436" filter="actor=157436" tag="Brance H. Beamon" role="Noose's Butler"/>
<Role id="157437" filter="actor=157437" tag="Mildred J. Gilbreath" role="Noose's Housekeeper"/>
<Role id="157438" filter="actor=157438" tag="Will Crapps" role="Minister"/>
<Role id="157439" filter="actor=157439" tag="David U. Hodges" role="Bailiff"/>
<Role id="157440" filter="actor=157440" tag="Maggie Wade Dixon" role="T.V. Anchor"/>
<Role id="157441" filter="actor=157441" tag="Russell Hambline" role="Old Man Bates"/>
<Role id="157442" filter="actor=157442" tag="Robert Chapman" role="Young Fisherman"/>
<Role id="157443" filter="actor=157443" tag="Robert R. Bell Jr." role="Fisherman"/>
<Role id="157444" filter="actor=157444" tag="Tommy McCullough" role="Old Fisherman"/>
<Role id="157445" filter="actor=157445" tag="Ryk St. Vincent" role="Deputy"/>
<Role id="157446" filter="actor=157446" tag="Bettina Rose" role="Evelyn"/>
<Role id="157447" filter="actor=157447" tag="Linda Calvin Johnson" role="Sugar"/>
<Role id="157448" filter="actor=157448" tag="Terrance Freeman" role="Court Deputy"/>
<Role id="157449" filter="actor=157449" tag="Alice Julius-Scott" role="N.A.A.C.P. Woman"/>
<Role id="157450" filter="actor=157450" tag="William Truly Jr." role="N.A.A.C.P. Man #1"/>
<Role id="157451" filter="actor=157451" tag="Walter L. Hutchins" role="N.A.A.C.P. Man #2"/>
<Role id="157452" filter="actor=157452" tag="Jerry Hunt" role="John"/>
<Role id="157453" filter="actor=157453" tag="Howard Ballou" role="Reporter #1 with Hastings"/>
<Role id="157454" filter="actor=157454" tag="Todd Demers" role="Reporter #1 with Jake"/>
<Role id="157455" filter="actor=157455" tag="Stephanie Strickland" role="Stephanie (Reporter #1 with Buckley)"/>
<Role id="157456" filter="actor=157456" tag="Kim Hendrix" role="Kim (Reporter #2 with Buckley)"/>
<Role id="157457" filter="actor=157457" tag="Rob Jay" role="Reporter #3 with Buckley"/>
<Role id="157458" filter="actor=157458" tag="Sherri Hilton" role="Reporter #2 with Jake"/>
<Role id="305608" filter="actor=305608" tag="Steve Coulter" role="Klansman" thumb="https://metadata-static.plex.tv/people/5d77682a880197001ec9164f.jpg"/>
<Role id="157459" filter="actor=157459" tag="Jackie Stewart" role="Fire Chief"/>
<Role id="157460" filter="actor=157460" tag="Rosebud Dixon-Green" role="Woman at Rally"/>
<Review id="664" filter="art=664" tag="Mike Clark" text="A handsome but riotously cluttered melodrama with maybe 145 subplots." image="rottentomatoes://image.review.rotten" source="USA Today"/>
<Review id="4083" filter="art=4083" tag="Edward Guthmann" text="Untrained as an actor, with only three minor roles to his credit, McConaughey holds the screen against Samuel L. Jackson, Sandra Bullock and Kevin Spacey, and completely justifies the buzz surrounding his role..." image="rottentomatoes://image.review.fresh" link="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/1996/07/24/DD65179.DTL" source="San Francisco Chronicle"/>
<Review id="94665" filter="art=94665" tag="Anthony Puccinelli" text="Like many artists today, Grisham and Schumacher exploit racial tension without understanding it." image="rottentomatoes://image.review.rotten" link="http://www.chireader.com/movies/archives/0896/08166.html" source="Chicago Reader"/>
<Review id="379" filter="art=379" tag="Richard Schickel" text="A likable -- maybe even lovable -- movie." image="rottentomatoes://image.review.fresh" link="http://www.time.com/time/magazine/article/0,9171,984916,00.html" source="TIME Magazine"/>
<Review id="311" filter="art=311" tag="Roger Ebert" text="A skillfully constructed morality play that pushes all the right buttons and arrives at all the right conclusions." image="rottentomatoes://image.review.fresh" link="http://www.rogerebert.com/reviews/a-time-to-kill-1996" source="Chicago Sun-Times"/>
<Review id="266" filter="art=266" tag="Peter Travers" text="McConaughey, 26, is dynamite in a performance of smarts, sexiness, scrappy humor and unmistakable star sizzle." image="rottentomatoes://image.review.fresh" source="Rolling Stone"/>
<Review id="308" filter="art=308" tag="Todd McCarthy" text="Although it has its share of implausibilities, A Time To Kill is generally the most satisfying of the John Grisham screen adaptations to date." image="rottentomatoes://image.review.fresh" link="http://www.variety.com/review/VE1117905410.html?categoryid=31&cs=1" source="Variety"/>
<Review id="620" filter="art=620" tag="Geoff Andrew" text="Justice may be blind, but rarely have courtroom dramas presumed quite so heavily on cultural myopia as this heinous version of John Grisham's first novel." image="rottentomatoes://image.review.rotten" link="http://www.timeout.com/film/reviews/79462/a_time_to_kill.html" source="Time Out"/>
<Review id="309" filter="art=309" tag="Janet Maslin" text="If the film doesn't add up to a cogent legal argument, neither does it have trouble delivering 2 hours and 20 minutes' worth of sturdy, highly charged drama." image="rottentomatoes://image.review.fresh" source="New York Times"/>
<Review id="59" filter="art=59" tag="James Berardinelli" text="Despite certain drawbacks, A Time to Kill is involving, energetic, and occasionally thought-provoking. All things considered, this film will make for a worthwhile trip to the cinema for all, not just those who have time to kill." image="rottentomatoes://image.review.fresh" link="http://www.reelviews.net/movies/t/time_kill.html" source="ReelViews"/>
<Review id="157462" filter="art=157462" tag="Lynnette Nicholas" text="Legal drama candidly tackles race relations in America." image="rottentomatoes://image.review.fresh" link="https://www.commonsensemedia.org/movie-reviews/a-time-to-kill" source="Common Sense Media"/>
<Review id="2654" filter="art=2654" tag="Chris Peachment" text="(Grisham) films are... grossly over-inflated examples of that old genre which hardly ever need change, the courtroom drama. A Time To Kill is no different, except that its verdict would be laughed out of any court anywhere in the civilised world." image="rottentomatoes://image.review.rotten" link="http://www.telegraph.co.uk/culture/4704323/Janes-final-flutter.html" source="Daily Telegraph (UK)"/>
<Review id="1361" filter="art=1361" tag="Leigh Paatsch" text="Better grab those homemade wigs and gavels, because here comes another ripping, one-size-fits-all slab of legal eaglery from the platinum paperback pen of John "you can buy my collected works at any airport newsagent" Grisham." image="rottentomatoes://image.review.fresh" link="https://www.heraldsun.com.au/entertainment/movies/leigh-paatsch/your-night-in-every-movie-tonight-on-melbourne-tv/news-story/559aeb094b9b527995d2499c2b8f3258" source="Herald Sun (Australia)"/>
<Review id="157463" filter="art=157463" tag="James Croot" text="It's not perfect, but perhaps that's part of its sometimes pulpy joy (and certainly McConaughey's character flaws are part of his charm)." image="rottentomatoes://image.review.fresh" link="https://www.stuff.co.nz/entertainment/film/film-reviews/300133007/a-time-to-kill-why-you-should-rush-to-catch-this-starstudded-drama-on-tvnz" source="Stuff.co.nz"/>
<Review id="614" filter="art=614" tag="Marjorie Baumgarten" text="It's McConaughey's commanding performance (or the way scenes between him and the equally camera-friendly Bullock practically eat through the screen) that will make this movie one for the history books." image="rottentomatoes://image.review.fresh" link="http://www.austinchronicle.com/gyrobase/Calendar/Film?Film=oid%3a138105" source="Austin Chronicle"/>
<Review id="991" filter="art=991" tag="David Nusair" text="...a slow-moving yet mostly engrossing drama..." image="rottentomatoes://image.review.fresh" link="https://reelfilm.com/a-time-to-kill/" source="Reel Film Reviews"/>
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that is how mine is set but it says united states instead of denmark
Okay, will investigate, but might take a few days, and bedtime here in Denmark now 
And I was stupid 
Trailers can’t be accessed via a direct link
When said, just noticed this in your logs
Feb 14, 2022 16:38:45.804 [0x7f0cc4093d48] DEBUG - * 3 eth2 (10.0.168.168) (loopback: 0)
Feb 14, 2022 16:38:45.804 [0x7f0cc4093d48] DEBUG - * 4 eth0 (10.0.168.104) (loopback: 0)
Is your QNAP connected to an intelligent switch, that supports LACP?
Ref: Qnap faq.....read me first!
And if not, please disconnect eth2 and restart your QNAP
Then report back
Ok im not understanding whats going on the way my qnap has been set up for a year now. My gateway and internet traffic such as people outside my house watching plex are on adapter one x.x.x.104. All of my data transfer and backups and data access and watching plex inside my house i have coded to use adapter 2 x.x.x.168. If i disconnect adapter 2 i will loose all access to my nas and all access to my data and backups if i disconnect adapter 1 no one outside my house can watch my plex
In the server settings it gives me a preferred adapter setting is there any way i can use that to accomplish what we are trying to do without disabling my data access
Also i disconnected one of the nic cables and restarted the nas and still having the same issue. I cannot play any previews. If i disable previews all my movies play just fine.
I know, and still digesting that part
But having two interfaces connected to the same IP Net is bad, and disconnecting the .168 should not stop anything else from working, since that’ll simply go to the other IP address
Okay, looks like that since nothing shows in the logs, that we need to enable more transcoder logging
Go here, and look for TranscoderLogLevel and set that, and only that to verbose
Then restart PMS, reproduce, and upload a fresh set of logs
