Problem adding DVR

General Discussions Plex Features
1

Hi,

Im trying to add my HD Homerun to the Plex DVR.

When i run the discovery i see a orange information bar saying that it has discovered a tuner. But the list does not get populated with a tuner it just keeps running. If i add the IP manually i get a red information bar saying: There was a problem adding the device:

The funny thing is that if i click Continues i can see the tuner but it just stuck on 12:00 Awaiting channel scan.

Aug 22, 2017 18:48:19.501 [2980] DEBUG - Request: [10.22.0.56:52609 (Allowed Network)] POST /media/grabbers/tv.plex.grabbers.hdhomerun/devices?uri=10.22.0.50 (10 live) TLS GZIP Signed-in Token (fetflex)
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Host => 10-22-0-11.1cc7fd8c585f4a5d89bee209b41621cb.plex.direct:32400
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * User-Agent => Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Accept => text/plain, /; q=0.01
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Accept-Language => en
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Accept-Encoding => gzip, deflate, br
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Referer => http://media:32400/web/index.html
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Origin => http://media:32400
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Connection => keep-alive
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * Content-Length => 0
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Client-Identifier => 83mw4trhf6c0pottl3rhnd9y
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Device => Windows
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Device-Name => Plex Web (Firefox)
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Device-Screen-Resolution => 1525x710,1536x864
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Platform => Firefox
Aug 22, 2017 18:48:19.501 [2980] VERBOSE - * X-Plex-Platform-Version => 54.0
Aug 22, 2017 18:48:19.517 [2980] VERBOSE - * X-Plex-Product => Plex Web
Aug 22, 2017 18:48:19.517 [2980] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Aug 22, 2017 18:48:19.517 [2980] VERBOSE - * X-Plex-Version => 3.14.1
Aug 22, 2017 18:48:19.517 [2980] VERBOSE - * uri => 10.22.0.50
Aug 22, 2017 18:48:19.517 [2980] DEBUG - DVR:Grabber: Checking device URI http://10.22.0.50
Aug 22, 2017 18:48:19.517 [2980] DEBUG - HTTP requesting GET http://10.22.0.50/discover.json
Aug 22, 2017 18:48:19.579 [2980] DEBUG - HTTP 200 response from GET http://10.22.0.50/discover.json
Aug 22, 2017 18:48:19.579 [2980] DEBUG - HTTP requesting GET http://10.22.0.50/capability
Aug 22, 2017 18:48:19.642 [2980] DEBUG - HTTP 404 response from GET http://10.22.0.50/capability
Aug 22, 2017 18:48:19.642 [2980] ERROR - DVR:Grabber: No tuner key exists for device, couldn’t obtain device status.
Aug 22, 2017 18:48:19.642 [2232] DEBUG - Completed: [10.22.0.56:52609] 404 POST /media/grabbers/tv.plex.grabbers.hdhomerun/devices?uri=10.22.0.50 (10 live) TLS GZIP 133ms 452 bytes (pipelined: 1)

Anyone seen this issue, or ideas to what to try?

2

It seems maybe there is a old device lurking around in the configuration:
Aug 22, 2017 21:19:54.174 [3732] DEBUG - DVR:Device: Testing grabber Remote device device://tv.plex.grabbers.tunerservice/1210DA57 at http://192.168.1.38:80
Aug 22, 2017 21:19:54.174 [3732] DEBUG - DVR:Device: Device device://tv.plex.grabbers.tunerservice/1210DA57 died

Thats the ID of my Homerun. But the IP is wrong. That’s my old subnet.

Any ideas on how to get that removed from the configuration?

3

What version of HDHomeRun firmware are you running? I know I had one of my Primes that would disappear from Plex and just within the past couple of weeks Silicon Dust released a fix for that and it hasn’t happened since.

4

I just updated the firmware today as i thought it might had something to do with it. It’s running: 20170815

It’s an older HDHomeRun DUAL. But as i understand it all HdHomrrun models are supported now?

I actually did some debugging and found that the media_provider_resources table in the com.plexapp.plugins.library.db database had the reference to the old IP. I tried to remove this row from the database but it did not seem to do any difference. The only difference is that now i am unable to click “Continue” now it just searching and when adding the IP i get the same error.

Aug 22, 2017 22:40:09.869 [2608] DEBUG - Request: [10.22.0.56:54383 (Allowed Network)] POST /media/grabbers/tv.plex.grabbers.hdhomerun/devices?uri=10.22.0.50 (11 live) TLS GZIP Signed-in Token (fetflex)
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Host => 10-22-0-11.1cc7fd8c585f4a5d89bee209b41621cb.plex.direct:32400
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * User-Agent => Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Accept => text/plain, /; q=0.01
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Accept-Language => en
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Accept-Encoding => gzip, deflate, br
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Referer => http://media:32400/web/index.html
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Origin => http://media:32400
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Connection => keep-alive
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * Content-Length => 0
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Client-Identifier => 83mw4trhf6c0pottl3rhnd9y
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Device => Windows
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Device-Name => Plex Web (Firefox)
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Device-Screen-Resolution => 1525x710,1536x864
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Platform => Firefox
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Platform-Version => 54.0
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Product => Plex Web
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * X-Plex-Version => 3.14.1
Aug 22, 2017 22:40:09.869 [2608] VERBOSE - * uri => 10.22.0.50
Aug 22, 2017 22:40:09.869 [2608] DEBUG - DVR:Grabber: Checking device URI http://10.22.0.50
Aug 22, 2017 22:40:09.885 [2608] DEBUG - HTTP requesting GET http://10.22.0.50/discover.json
Aug 22, 2017 22:40:09.963 [2608] DEBUG - HTTP 200 response from GET http://10.22.0.50/discover.json
Aug 22, 2017 22:40:09.963 [2608] DEBUG - HTTP requesting GET http://10.22.0.50/capability
Aug 22, 2017 22:40:10.042 [2608] DEBUG - HTTP 404 response from GET http://10.22.0.50/capability
Aug 22, 2017 22:40:10.042 [2608] ERROR - DVR:Grabber: No tuner key exists for device, couldn’t obtain device status.
Aug 22, 2017 22:40:10.042 [2524] DEBUG - Completed: [10.22.0.56:54383] 404 POST /media/grabbers/tv.plex.grabbers.hdhomerun/devices?uri=10.22.0.50 (11 live) TLS GZIP 165ms 452 bytes (pipelined: 4)