Server Version#: 1.18.7.2457
Hello!
Recently, my plex server has simply stopped downloading subtitles. It was working flawlessly prior to this problem. I haven’t updated Plex Server, did not change any configuration, nothing. It simply just stopped working.
I’m using the OpenSubtitles.org agent that comes installed with Plex Server.
Looking into the logs, I get this:
2020-04-08 11:52:51,599 (-4fa01ba0) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.opensubtitles/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IwczYKbWFudWFsYjBzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU1Cm5zOApwYXJlbnRJRHM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NDk5NTc5MD9sYW5nPWVuczQKZ3VpZGIxczUKZm9yY2VzMjMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGJzMTMKcHJpbWFyeV9hZ2VudHMzCjE0OXMyCmlkcjAK
2020-04-08 11:52:51,601 (-4fa01ba0) : DEBUG (runtime:49) - Received packed state data (80 bytes)
2020-04-08 11:52:51,603 (-4fa01ba0) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.opensubtitles/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IwczYKbWFudWFsYjBzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU1Cm5zOApwYXJlbnRJRHM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NDk5NTc5MD9sYW5nPWVuczQKZ3VpZGIxczUKZm9yY2VzMjMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGJzMTMKcHJpbWFyeV9hZ2VudHMzCjE0OXMyCmlkcjAK
2020-04-08 11:52:51,604 (-4fa01ba0) : INFO (agentkit:957) - Searching for matches for {'id': '149', 'guid': 'com.plexapp.agents.imdb://tt4995790?lang=en', 'force': True, 'primary_agent': 'com.plexapp.agents.imdb', 'parentID': None}
2020-04-08 11:52:51,605 (-4fa01ba0) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/149/tree'
2020-04-08 11:52:51,613 (-4fa01ba0) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.imdb://tt4995790?lang=en
2020-04-08 11:52:51,614 (-4fa01ba0) : DEBUG (model:234) - Deserializing from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/Movies/6/44f18542bc3c8e904e785a5df3babac27589917.bundle/Contents/com.plexapp.agents.imdb/Info.xml
2020-04-08 11:52:51,650 (-4fa01ba0) : DEBUG (runtime:88) - Sending packed state data (113 bytes)
2020-04-08 11:52:51,650 (-4fa01ba0) : DEBUG (runtime:924) - Response: [200] str, 604 bytes
2020-04-08 11:52:52,175 (-4fa01ba0) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.opensubtitles/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzMwoxNDlzNApkYmlkaTAKczcKdmVyc2lvbm5zMTAKcGFyZW50R1VJRG5zOApwYXJlbnRJRHM1Ck1vdmllczEwCm1lZGlhX3R5cGVzNDMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGI6Ly90dDQ5OTU3OTA%40bGFuZz1lbnM0Cmd1aWRzNwo0OTk1NzkwczIKaWRyMAo_
2020-04-08 11:52:52,177 (-4fa01ba0) : DEBUG (runtime:49) - Received packed state data (1524 bytes)
2020-04-08 11:52:52,180 (-4fa01ba0) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.opensubtitles/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzMwoxNDlzNApkYmlkaTAKczcKdmVyc2lvbm5zMTAKcGFyZW50R1VJRG5zOApwYXJlbnRJRHM1Ck1vdmllczEwCm1lZGlhX3R5cGVzNDMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGI6Ly90dDQ5OTU3OTA@bGFuZz1lbnM0Cmd1aWRzNwo0OTk1NzkwczIKaWRyMAo_
2020-04-08 11:52:52,181 (-4fa01ba0) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.imdb://tt4995790?lang=en
2020-04-08 11:52:52,182 (-4fa01ba0) : DEBUG (model:234) - Deserializing from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/Movies/6/44f18542bc3c8e904e785a5df3babac27589917.bundle/Contents/com.plexapp.agents.opensubtitles/Info.xml
2020-04-08 11:52:52,184 (-4fa01ba0) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/149/tree'
2020-04-08 11:52:52,193 (-4fa01ba0) : INFO (__init__:53) - Existing token found. Revalidating.
2020-04-08 11:52:54,139 (-4fa01ba0) : INFO (__init__:79) - Invalid Token.
2020-04-08 11:52:54,261 (-4fa01ba0) : CRITICAL (agentkit:1091) - Exception in the update function of agent named 'OpenSubtitles.org', called with guid 'com.plexapp.agents.imdb://tt4995790?lang=en' (most recent call last):
File "/usr/lib/plexmediaserver/Resources/Plug-ins-77cb9455c/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1089, in _update
agent.update(obj, media, lang, **kwargs)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-77cb9455c/OpenSubtitles.bundle/Contents/Code/__init__.py", line 248, in update
(proxy, token) = opensubtitlesProxy()
File "/usr/lib/plexmediaserver/Resources/Plug-ins-77cb9455c/OpenSubtitles.bundle/Contents/Code/__init__.py", line 49, in opensubtitlesProxy
(success, token) = proxyLogin(proxy, username, password)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-77cb9455c/OpenSubtitles.bundle/Contents/Code/__init__.py", line 60, in proxyLogin
token = proxy.LogIn(username, password, 'en', OS_PLEX_USERAGENT)['token']
File "/usr/lib/plexmediaserver/Resources/Plug-ins-77cb9455c/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/code/sandbox.py", line 108, in <lambda>
_getitem_ = lambda x, y: x.__getitem__(y),
KeyError: 'token'
2020-04-08 11:52:54,267 (-4fa01ba0) : DEBUG (model:229) - Serializing to /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/Movies/6/44f18542bc3c8e904e785a5df3babac27589917.bundle/Contents/com.plexapp.agents.opensubtitles/Info.xml
2020-04-08 11:52:54,275 (-4fa01ba0) : DEBUG (runtime:88) - Sending packed state data (1557 bytes)
2020-04-08 11:52:54,277 (-4fa01ba0) : DEBUG (runtime:924) - Response: [200] str, 16 bytes
Does anyone knows how can I solve this problem?
If you need more information just let me know.