Problem with plex for samsung tv

Server Version#: 1.15.4.993 / Windows 10
Player Version#: Plex for Samsung TV 3.92.3 Tizen 4.0

Hi, since 3 weeks i have a problem when i use the samsung app for tizen TV.
When i open the app on TV, nothing happen… then i have to close it and go on the computer that host the server and deconnect/reconnect the plex server…I have to do this everytime i reopen the TV app…
All others device work fine everytime… phone, chrome cast, pad

video attached…

All the update have been done, i already tryed to uninstall/reinstall server, and app… nothing resolved

Please i need help
https://1drv.ms/v/s!AgRYWsIy8zlQgtokrzGdh548cX714Q
https://1drv.ms/v/s!AgRYWsIy8zlQgtokrzGdh548cX714Q

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