Server Version#: Version 1.24.5.5173 – running on a Windows 11 Pro computer.
Player Version#:6.9.14.7448-9fa2246a1-Plex – a Roku Ultra.
I have tried everything I can think of to get subtitles working with the Roku. They work on the web version. They also work on a second Roku Ultra. The only difference between the two Roku Ultras is the resolution of the TVs. I just can’t figure out why the subtitles don’t work on that specific client. I’ll add that the client finds the subtitles and shows that they’re supposed to show. They just don’t. At best, one or two will occasionally show. I have an account with OpenSubtitles.org and it’s set as my primary agent. The problem, however, exists no matter what agent is selected.
Apparently, there is no solution. We noticed that subtitles on this and only this Roku player will appear for a line of dialog or two and then won’t be seen again. We did notice that this happened after a pause and resume. We never get more than a few subtitles in sequence. Rebooting the Roku didn’t help. We’re wondering if this being a 4K TV has something to do with the problem. The Roku that works in attached to a 1080p TV. We might try forcing the resolution of the TV down to 1080p.
Okay. I give up. I have tried everything I can think of doing. The Windows client for Roku Ultra simple WILL NOT display subtitles on a Sony 65" 4K TV. I have tried everything. It’s too bad Plex doesn’t have support tickets, especially when the forum fails. Clearly, no one has any idea about how to make this work. This is clearly a dead end and very disappointing.
The problem seems to be with the Roku app. Hooking up a computer to the TV solves the problem, except we can’t control the volume or pause it.
Do you have Captioning enabled on the Roku itself?
* on the remote. On the current Roku OS it’s under Accessibility & captions, but Roku keeps moving it around.
I use Closed captioning = On always and turn subtitles on and off with the Plex app.
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Thank you so very much!!! That seems to have worked. Our Roku was set to “auto,” not “always.” One would think that “auto” would work. We worked on this for many days and everything we tried didn’t work–including Google searches. We had given up. The next step would have been to buy new hardware.
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