Server Version#: 1.24.4.5081
Player Version#: 6.9 build 8
Subtitles are not showing. I have tested with several different video sources. The subtitles work on my Android TV PLEX App, and on my Fire stick PLEX App, but not on 3 separate Roku’s. Tonight I was trying to watch a show with English Forced (SRT) for the non-english dialog. had to go to another room to watch on my Fire stick
I am not able to find an actual support site to submit this issue. Does Roku support or developers monitor the forums? This is certainly an issue with the current version of the PLEX app for Roku as subtitles work flawless everywhere else. I would think they would want to correct this for their paying customers at least.
@ljunkie is this something PLEX could look at? Happy to provide any feedback or details needed.
Any possibility of some support from PLEX with this issue?
Bueller?
In the past when I used Rokus I needed to turn captions as always on in the roku settings so plex would use them. If you have not tried that it’s worth a shot.
Thanks, If you are referring to always burn subtitles that is what I am doing as a work around, but as you know when that is selected it has to transcode. That’s a bit rough on my PC for 4K HEVC shows and movies.
Right. Only other option would be to embed the subtitles directly into the video stream using handbrake or some other tool.
Thx. I’m hoping they will actually fix it since they work fine everywhere else but Roku.
I have multiple Rokus and subtitles are working for me. I have HEVC playing back with SRT subs. Roku doesn’t support anything but SRT.
What @anon5074910 was remembering was the Roku option for subtitles on the device, not the option or settings on Plex. Roku are a bit funny about subtitles and it has a device wide setting … which is annoying. It uses the closed caption settings for subtitles.
The Plex app usually handles the flip of the switch for the Roku subtitles these days but you may need to flip it manually once or adjust the style setting. Style settings can throw off display (like making them all transparent!) If you can set your subtitle setting to defaults on the Rokus itself that should do it for you.
I found “automatic” for the subtitle setting in Plex app on Roku worked best for me. It burns in styled SSA subs, plays SRT natively and kicks in burn-in for PGS (which kills my server so I don’t do that).
If that’s still not working then something odd is very much happening and I’d need some more details about the files being played back… media details, screenshots and such… you can add logs but I can’t read 'em well (though others can so it might not hurt).
Hey thanks for pointing me in the right direction!.. I misread the solution from @anon5074910 and it never occurred to me that close caption settings would impact forced SRT subtitles. I was able to get it working by changing the setting for closed captioning on the main Roku from it’s default setting of “On Playback” to “Always On”, and put PLEX back to “Automatic”
Now my 4K (HEVC Main 10 HDR) MKV’s with “Forced (SRT)” subtitles are playing and the setting doesn’t appear to have impacted any of my other apps negatively.
UPDATE: The “Always On” setting is impacting some apps. One example is with the History channel app it is forcing CC on all content. It is really disappointing that is has to be broken on way or the other. I changed to Firestick in my man cave and everything is great, but my wife hates Firestick so I am stuck with the Roku’s elsewhere.
Right, we noticed that as well. Only solution is to adjust the caption setting on the roku prior to what app your using. Not ideal but will work.
I guess I’ll try posting in the Roku Forums. Probably won’t be able to get Roku to address the issue, but I suppose it’s worth a try.
The Roku captions mode is a global setting, so it will affect all Roku apps. This is a change Roku implemented a few years ago, and has stuck with. With that said, there are a few things we have done to try and optimize and streamline the experience. Here are a few hints to help along the way.
For a Roku to render captions, the Roku captions mode must be Always On. You can change this during playback in any channel by pressing the *. You shouldn’t have to change this mode before entering the channel. “Simply” press the * button while playback is happening to access the menu.
A Plex optimization we implemented: If you set the captions to OFF, and the media in Plex has subtitles selected, then we’ll enable captions for the duration of that playback. That is, we’ll set the mode to Always On for that playback, and switch back to OFF when playback finishes. This way, you don’t have to fiddle with the captions mode most of the time. You only have to toggle subtitles for the media you are viewing, which is persistent between our Plex apps. I believe the initial issue, is that Roku default to “On Instant Replay”, which we won’t modify based on your subtitle selection, to allow instant reply subs to function as they should.
This is exactly how I have mine set and matches the experience I mentioned earlier in this thread. I haven’t had any trouble with the annoying “captions everywhere” since Plex introduced that QoL settings to manage the subtitles for me. That was a most welcome update from Plex (thanks @ljunkie !).
It worked!!! Thank you so much! This was terribly annoying.
A Plex optimization we implemented: If you set the captions to
OFF, and the media in Plex has subtitles selected, then we’ll enable captions for the duration of that playback. That is, we’ll set the mode toAlways Onfor that playback, and switch back toOFFwhen playback finishes. This way, you don’t have to fiddle with the captions mode most of the time. You only have to toggle subtitles for the media you are viewing, which is persistent between our Plex apps. I believe the initial issue, is that Roku default to “On Instant Replay”, which we won’t modify based on your subtitle selection, to allow instant reply subs to function as they should.
This is causing my videos to have double captions when there is an added .srt file necessary. With the video playing I have to hit * and set Closed Captioning to Off. Then if I stop the video and play again (or watch a new one) I’ll get double captions again because the that CC setting has to be turned off again. Very annoying.
I’m not able to get subtitles to show at all. Roku sees all of the languages available, but when I select any of them, nothing shows. When I play on the Plex web player, it works fine. They’re SRT subtitles. Any advice?
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