Server Version#: Version 1.27.2.5929 (Debian 10 virtualisé KVM)
Player Version#: 9.5.0.33736 (Android)
Bonjour,
Je suis abonnée Plex Pass et j’ai un problème avec le Transcodeur.
Certaines vidéos (qui doivent être convertis pour être affiché) sur un appareil Chromecast (idem sur 1 chromecast et 2 Android TV différent), j’ai l’erreur suivante :
"Sorry!
La conversion à échoué. Le transcodeur s’est arrêté en raison d’une erreur."
Comme cela ne fonctionnait pas, j’ai essayé de modifier quelques options :
-
Répertoire temporaire du transcodeur : j’ai créer un répertoire à la racine du serveur, et j’ai changer le propriétaire. Ca à l’air de fonctionner, le serveur à créer les sous-répertoire Transcode et Sessions.
-
Activer/Désactiver l’encode vidéo accéléré par matériel
Les logs sans accélération matérielle :
Jul 17, 2022 14:30:20.145 [0x7f4140487b38] Info — [Req#9514] [Chromecast] [System] Load: {"media":{"contentId":"/library/metadata/5460","streamType":"BUFFERED","contentType":"video/mp4","metadata":{"metadataType":0,"title":"S3 E18"},"duration":2710.338,"customData":{"offset":2417,"bitrate":"200000","directStream":true,"directPlay":true,"subtitleSize":"100","subtitleColor":"#ffffff","subtitlePosition":"bottom","audioBoost":"180","autoPlay":true,"user":{"username":"Nicolas843"},"server":{"machineIdentifier":"9a37b4826e4e5832dd29b591e467a2c96f0f5685","protocol":"https","address":"10-3-3-240.b480e86defbd4c5ca5d5cb628b1a5210.plex.direct","port":32400,"accessToken":"transient-acc62115-a17c-4134-9f02-207862427e25","version":"1.27.2.5929-a806c5905","transcoderVideo":true,"transcoderAudio":true,"transcoderVideoRemuxOnly":false,"isVerifiedHostname":true},"containerKey":"/playQueues/6862?own=1&repeat=0&window=200"},"mediaCategory":"VIDEO"},"autoplay":true,"currentTime":2417.145,"playbackRate":1,"requestId":2,"type":"LOAD"}
Jul 17, 2022 14:30:21.136 [0x7f4140487b38] Attention — [Req#95d3] [Chromecast] [MDE] Invalid profile property; protocol: undefined !== hls
Jul 17, 2022 14:30:21.136 [0x7f4140487b38] Attention — [Req#95d3] [Chromecast] [MDE] Unable to validate protocol; re-analyze the media if possible
Jul 17, 2022 14:30:21.136 [0x7f4140487b38] Info — [Req#95d3] [Chromecast] [MDE] Starting analysis of 576 (mpegts, h264, aac, 31, main)
Jul 17, 2022 14:30:21.136 [0x7f4140487b38] Info — [Req#95d3] [Chromecast] [MDE] Augmented profile: { "directPlay": { "mp4": { "mimeType": "video/mp4; codecs=\"avc1.42E01E\"", "video": { "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {} } } }, "mkv": { "mimeType": "video/webm", "video": { "codecs": { "h264": { "maxLevel": 42 }, "vp8": {}, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "vorbis": {} } } }, "mpegts": { "protocol": "hls", "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 } } }, "directStream": { "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60, "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } } }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "opus": {}, "vorbis": {} }, "maxChannels": 6 } } }
Jul 17, 2022 14:30:21.136 [0x7f4140487b38] Attention — [Req#95d3] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:30:21.626 [0x7f4140487b38] Erreur — [Req#97ee] [Transcoder] [matroska @ 0x7f16da75cd00] Error parsing AAC extradata, unable to determine samplerate.
Jul 17, 2022 14:30:21.626 [0x7f4140487b38] Erreur — [Req#97f0] [Transcoder] av_interleaved_write_frame(): Invalid argument
Jul 17, 2022 14:30:21.626 [0x7f4140487b38] Erreur — [Req#97f3] [Transcoder] Error writing trailer of chunk-%05d: Invalid argument
Jul 17, 2022 14:30:26.636 [0x7f413f7e0b38] Erreur — [TranscodeOutputStream] Session appears to have died from under us
Jul 17, 2022 14:30:26.687 [0x7f4140487b38] Attention — [Req#9799] [Chromecast] [Player] A critical HTML media error occurred: 4 (Not Supported); the player cannot recover
Jul 17, 2022 14:30:26.737 [0x7f413f7e0b38] Attention — [Req#9830] [Chromecast] [Player] Direct Stream failed, but server can transcode. Attempting to fallback to video transcode...
Jul 17, 2022 14:30:26.784 [0x7f4140487b38] Info — [Req#9835] [Chromecast] [MDE] Augmented profile: { "directPlay": { "mp4": { "mimeType": "video/mp4; codecs=\"avc1.42E01E\"", "video": { "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {} } } }, "mkv": { "mimeType": "video/webm", "video": { "codecs": { "h264": { "maxLevel": 42 }, "vp8": {}, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "vorbis": {} } } }, "mpegts": { "protocol": "hls", "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 } } }, "directStream": { "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60, "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } } }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "opus": {}, "vorbis": {} }, "maxChannels": 6 } } }
Jul 17, 2022 14:30:26.811 [0x7f4140487b38] Attention — [Req#96fc] [Chromecast] [MDE] Direct stream audio failed; option is disabled
Jul 17, 2022 14:30:26.811 [0x7f4140487b38] Attention — [Req#96fc] [Chromecast] [MDE] Direct stream video failed; option is disabled
Jul 17, 2022 14:30:26.811 [0x7f4140487b38] Attention — [Req#96fc] [Chromecast] [MDE] Direct play failed; option is disabled
Jul 17, 2022 14:30:26.811 [0x7f4140487b38] Info — [Req#96fc] [Chromecast] [MDE] Starting analysis of 576 (mpegts, h264, aac, 31, main)
Jul 17, 2022 14:30:26.970 [0x7f4140487b38] Erreur — [Req#98ca] [Transcoder] [h264 @ 0x7f9921915040] co located POCs unavailable
Jul 17, 2022 14:30:26.971 [0x7f4140487b38] Erreur — [Req#98d7] [Transcoder] [h264 @ 0x7f99219154c0] co located POCs unavailable
Jul 17, 2022 14:30:27.072 [0x7f4140487b38] Erreur — [Req#98ea] [Transcoder] [matroska @ 0x7f991b4e59c0] Error parsing AAC extradata, unable to determine samplerate.
Jul 17, 2022 14:30:27.072 [0x7f4140487b38] Erreur — [Req#98ed] [Transcoder] av_interleaved_write_frame(): Invalid argument
Jul 17, 2022 14:30:27.194 [0x7f4140487b38] Erreur — [Req#98f0] [Transcoder] Error writing trailer of chunk-%05d: Invalid argument
Jul 17, 2022 14:30:31.976 [0x7f413f7e0b38] Erreur — [TranscodeOutputStream] Session appears to have died from under us
Jul 17, 2022 14:30:32.018 [0x7f4140487b38] Attention — [Req#9880] [Chromecast] [Player] A critical HTML media error occurred: 4 (Not Supported); the player cannot recover
Jul 17, 2022 14:30:32.093 [0x7f4140487b38] Attention — [Req#9855] [Chromecast] NotSupportedError: Failed to load because no supported source was found.
Jul 17, 2022 14:30:32.093 [0x7f4140487b38] Attention — [Req#9855] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:30:32.177 [0x7f413f7e0b38] Attention — [Req#9967] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:30:32.199 [0x7f41400d4b38] Attention — [Req#9972] [Chromecast] [Player] Player was closed or a new playback session was started; ignoring callback
Les logs avec accélération matériel :
Jul 17, 2022 14:38:51.896 [0x7f413feb3b38] Info — [Req#9a2f] [Chromecast] [System] Load: {"media":{"contentId":"/library/metadata/5460","streamType":"BUFFERED","contentType":"video/mp4","metadata":{"metadataType":0,"title":"S3 E18"},"duration":2710.338,"customData":{"offset":2412,"bitrate":"200000","directStream":true,"directPlay":true,"subtitleSize":"100","subtitleColor":"#ffffff","subtitlePosition":"bottom","audioBoost":"180","autoPlay":true,"user":{"username":"Nicolas843"},"server":{"machineIdentifier":"9a37b4826e4e5832dd29b591e467a2c96f0f5685","protocol":"https","address":"10-3-3-240.b480e86defbd4c5ca5d5cb628b1a5210.plex.direct","port":32400,"accessToken":"transient-952cec5d-6283-4c1d-a8d9-eff54e551c07","version":"1.27.2.5929-a806c5905","transcoderVideo":true,"transcoderAudio":true,"transcoderVideoRemuxOnly":false,"isVerifiedHostname":true},"containerKey":"/playQueues/6863?own=1&repeat=0&window=200"},"mediaCategory":"VIDEO"},"autoplay":true,"currentTime":2412,"playbackRate":1,"requestId":2,"type":"LOAD"}
Jul 17, 2022 14:38:52.861 [0x7f4140019b38] Attention — [Req#9c0b] [Chromecast] [MDE] Invalid profile property; protocol: undefined !== hls
Jul 17, 2022 14:38:52.861 [0x7f4140019b38] Attention — [Req#9c0b] [Chromecast] [MDE] Unable to validate protocol; re-analyze the media if possible
Jul 17, 2022 14:38:52.861 [0x7f4140019b38] Info — [Req#9c0b] [Chromecast] [MDE] Starting analysis of 576 (mpegts, h264, aac, 31, main)
Jul 17, 2022 14:38:52.861 [0x7f4140019b38] Info — [Req#9c0b] [Chromecast] [MDE] Augmented profile: { "directPlay": { "mp4": { "mimeType": "video/mp4; codecs=\"avc1.42E01E\"", "video": { "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {} } } }, "mkv": { "mimeType": "video/webm", "video": { "codecs": { "h264": { "maxLevel": 42 }, "vp8": {}, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "vorbis": {} } } }, "mpegts": { "protocol": "hls", "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 } } }, "directStream": { "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60, "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } } }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "opus": {}, "vorbis": {} }, "maxChannels": 6 } } }
Jul 17, 2022 14:38:52.861 [0x7f4140019b38] Attention — [Req#9c0b] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:38:53.355 [0x7f41402bbb38] Erreur — [Req#9d01] [Transcoder] [matroska @ 0x7f26698d7d00] Error parsing AAC extradata, unable to determine samplerate.
Jul 17, 2022 14:38:53.356 [0x7f4140ff9b38] Erreur — [Req#9d03] [Transcoder] av_interleaved_write_frame(): Invalid argument
Jul 17, 2022 14:38:53.356 [0x7f4140019b38] Erreur — [Req#9d07] [Transcoder] Error writing trailer of chunk-%05d: Invalid argument
Jul 17, 2022 14:38:58.362 [0x7f41400d4b38] Erreur — [TranscodeOutputStream] Session appears to have died from under us
Jul 17, 2022 14:38:58.411 [0x7f41402bbb38] Attention — [Req#9ca8] [Chromecast] [Player] A critical HTML media error occurred: 4 (Not Supported); the player cannot recover
Jul 17, 2022 14:38:58.452 [0x7f4140ff9b38] Attention — [Req#9d58] [Chromecast] [Player] Direct Stream failed, but server can transcode. Attempting to fallback to video transcode...
Jul 17, 2022 14:38:58.494 [0x7f4140019b38] Info — [Req#9d5d] [Chromecast] [MDE] Augmented profile: { "directPlay": { "mp4": { "mimeType": "video/mp4; codecs=\"avc1.42E01E\"", "video": { "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {} } } }, "mkv": { "mimeType": "video/webm", "video": { "codecs": { "h264": { "maxLevel": 42 }, "vp8": {}, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } }, "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "vorbis": {} } } }, "mpegts": { "protocol": "hls", "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60 } } }, "directStream": { "video": { "maxWidth": 4096, "maxHeight": 2160, "maxBitDepth": 8, "maxFrameRate": 60, "codecs": { "h264": { "maxLevel": 42 }, "hevc": { "maxBitDepth": 10, "maxFrameRate": 60 }, "vp9": { "maxBitDepth": 10, "maxFrameRate": 60 } } }, "audio": { "codecs": { "aac": { "maxSamplingRate": 48000, "maxChannels": 2 }, "mp3": {}, "opus": {}, "vorbis": {} }, "maxChannels": 6 } } }
Jul 17, 2022 14:38:58.527 [0x7f41400d4b38] Attention — [Req#9ad9] [Chromecast] [MDE] Direct stream audio failed; option is disabled
Jul 17, 2022 14:38:58.527 [0x7f41400d4b38] Attention — [Req#9ad9] [Chromecast] [MDE] Direct stream video failed; option is disabled
Jul 17, 2022 14:38:58.527 [0x7f41400d4b38] Attention — [Req#9ad9] [Chromecast] [MDE] Direct play failed; option is disabled
Jul 17, 2022 14:38:58.527 [0x7f41400d4b38] Info — [Req#9ad9] [Chromecast] [MDE] Starting analysis of 576 (mpegts, h264, aac, 31, main)
Jul 17, 2022 14:38:58.528 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Cannot load libcuda.so.1
Jul 17, 2022 14:38:58.528 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Could not dynamically load CUDA
Jul 17, 2022 14:38:58.529 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Cannot load libcuda.so.1
Jul 17, 2022 14:38:58.529 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Could not dynamically load CUDA
Jul 17, 2022 14:38:58.529 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Cannot load libcuda.so.1
Jul 17, 2022 14:38:58.529 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Could not dynamically load CUDA
Jul 17, 2022 14:38:58.530 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Cannot load libcuda.so.1
Jul 17, 2022 14:38:58.530 [0x7f413feb3b38] Erreur — [Req#9d62/Transcode] [FFMPEG] - Could not dynamically load CUDA
Jul 17, 2022 14:38:58.793 [0x7f4140019b38] Erreur — [Req#9e55] [Transcoder] [matroska @ 0x7fa7b7fa19c0] Error parsing AAC extradata, unable to determine samplerate.
Jul 17, 2022 14:38:58.793 [0x7f41400d4b38] Erreur — [Req#9e58] [Transcoder] av_interleaved_write_frame(): Invalid argument
Jul 17, 2022 14:38:58.873 [0x7f413feb3b38] Erreur — [Req#9e5c] [Transcoder] Error writing trailer of chunk-%05d: Invalid argument
Jul 17, 2022 14:39:03.697 [0x7f41402bbb38] Erreur — [TranscodeOutputStream] Session appears to have died from under us
Jul 17, 2022 14:39:03.742 [0x7f4140019b38] Attention — [Req#9df0] [Chromecast] [Player] A critical HTML media error occurred: 4 (Not Supported); the player cannot recover
Jul 17, 2022 14:39:03.857 [0x7f41400fdb38] Attention — [Req#9d8f] [Chromecast] NotSupportedError: Failed to load because no supported source was found.
Jul 17, 2022 14:39:03.857 [0x7f41400fdb38] Attention — [Req#9d8f] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:39:03.934 [0x7f4140019b38] Attention — [Req#9ed3] [Chromecast] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Jul 17, 2022 14:39:03.952 [0x7f413feb3b38] Attention — [Req#9ede] [Chromecast] [Player] Player was closed or a new playback session was started; ignoring callback
Cela fonctionne si il n’y a pas de transcodage nécessaire.
Pouvez vous m’aider ?
Merci par avance
