Problems streaming movies from Synology DS220+ to Amazon Prime Stick & Android

Server Version#:4.43.4
Player Version#:8.22.0.27533

I recently installed Plex on a Synology DS220+. When I try to play movies on either Fire Tv or Android devices, I get the error message:
“An error occurred while trying to play this video. Please check your connection and try again.”

However, it is unlikely to be a network connection or speed problem as I am able to view the movies on a laptop with Plex player on the same network, and he quality is excellent.

Plex Media Server Logs_2021-09-01_12-59-02.zip (4.4 MB)
movie fail.txt (35.2 KB)
Thanks for the response. Files attached.

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