Program Guide Grid Missing

General Discussions Plex Features
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I recently installed an HD Homerun Quatro. I have a Windows 10 Media Server running Plex. Initially the Program Guide Grid functioned fine. Now it is missing and I can’t figure out how to get it back.

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having the same issue. Plex will not download the program guide for me either.

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Try to dowgrare to 1.16.0
Delete the DVR
Upgrade to 1.16.2 or later
Add back the DVR

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Thanks, that did the trick!

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I was running an older version of plex 1.16.3 and noticed my TV grid was gone as well. I upgraded to plexmediaserver-1.16.5.1554-1e5ff713d.x86_64 (on CentOS 7) and it was still gone.

This is how I fixed it and got the grid back
I backed up my folder /var/lib/plexmediaserver/Library/Application Support/Plex Media Server

Then found the file Preferences.xml (located in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml)

I stopped the plexmediaserver

I made PlexOnlineHome=“1” and PublishServerOnPlexOnlineKey=“0” and removed PlexOnlineToken

Then started it again

I think this had the effect of unclaiming the server. so when I logged back in the web interface I had to claim it again.

After that my gridlines were back.

So, I suspect this gridline settings is held on their server somewhere.

For yucks I restored the original Preferences.xml file, and the grid was there.

I am not sure what fixed what, but sharing my findings.

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