@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).
need to see logs first for a refresh - and information on territory/country
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).
@sa2000 said:
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).need to see logs first for a refresh - and information on territory/country
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Your issue appears to be that which is being experienced by other users located in Ontario, Canada where requests for the EPG through CloudFlare are being timed out
The problem has been referred to our operations team who are raising with Cloudflare
@sa2000 said:
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).@sa2000 said:
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).need to see logs first for a refresh - and information on territory/country
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/Your issue appears to be that which is being experienced by other users located in Ontario, Canada where requests for the EPG through CloudFlare are being timed out
The problem has been referred to our operations team who are raising with Cloudflare
Thanks for the tip. I have setup a VPN tunnel to the USA and am attempting to refresh the EPG data again. Is there a place where I can see when the Cloudflare is resolved?
@rcanavan said:
@sa2000 said:
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).@sa2000 said:
@rcanavan said:
@sa2000 could you also include me in the test / beta build? I too am experiencing this issue ( EPG not completing, deleting the EPG data and having it reload does not correct ).need to see logs first for a refresh - and information on territory/country
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/Your issue appears to be that which is being experienced by other users located in Ontario, Canada where requests for the EPG through CloudFlare are being timed out
The problem has been referred to our operations team who are raising with Cloudflare
Thanks for the tip. I have setup a VPN tunnel to the USA and am attempting to refresh the EPG data again. Is there a place where I can see when the Cloudflare is resolved?
I can confirm that using the USA VPN I was able to fully sync the EPG data.
I’m located in Toronto, Ontario and using a VPN to the USA worked for me as well. I was able to download a couple of weeks of EPG data instead of a couple of hours. It also appears to have fixed the issue of “Watch Now” mode listing channels I haven’t enabled. Looking forward to a permanent fix.
I dont know if this is the same issue, my guide appears to be refreshing, but when I check the guide, its empty. I just noticed this and had to restart my server for something else, but even at 6% the program guide is reporting empty, when results usually start flowing in immediately. My recording schedule is completely empty going forward to which I assume means that something screwed up there… and of course now I am going to miss recordings.
Does this sound like the same issue or should I potentially open a new thread? I have no reason to suspect that it will get stuck, but the refresh doesnt seem to actually be bringing in any data.
@mashuto said:
I dont know if this is the same issue, my guide appears to be refreshing, but when I check the guide, its empty. I just noticed this and had to restart my server for something else, but even at 6% the program guide is reporting empty, when results usually start flowing in immediately. My recording schedule is completely empty going forward to which I assume means that something screwed up there… and of course now I am going to miss recordings.Does this sound like the same issue or should I potentially open a new thread? I have no reason to suspect that it will get stuck, but the refresh doesnt seem to actually be bringing in any data.
Please ensure debug logging enabled - see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
Restart the server and when refresh completed and issue arises, capture the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Same issue here in Ottawa Ontario Canada. PMS Version 1.12.1.4885
Same issue here in Markham Ontario Canada. PMS Version 1.12.1.4885
My guide is taking a veeeeeeery long time to refresh (3+ hours to get to 20%). What’s the expected time to refresh the guide with 146 channels enabled? Am located in the United Kingdom and guide is set up as a Freeview guide. Have logs that I can PM to a staff member as not sure if these are safe to be pubicly posted.
+1 from Toronto, Canada. My program guide is completely empty zero recordings scheduled as a result. Any ETA on the fix from CloudFlare?
Interestingly, Cloudflare has just announced a new DNS service. I immediately thought of this thread when I saw this: https://blog.cloudflare.com/announcing-1111/
I wonder if those affected were to change their primary DNS whether their situation would improve. Good luck!
@Kazz5 I tried to change my DNS to 1.1.1.1 and the EPG data fails to download still.
@sa2000 Any update from Cloudflare on this issue? When can we expect it to work? I don’t have access to VPN, so I don’t have a viable workaround 
@Carlos_M said:
@sa2000 Any update from Cloudflare on this issue? When can we expect it to work? I don’t have access to VPN, so I don’t have a viable workaround
I have not heard. Have asked for any update
I’m in Markham, Ontario. ISP is Primus a reseller of Bell.
AtaboyX1
@sa2000 Feel free to ping me or bring me in on any of this stuff if it’s helpful, I’m affected too and in the Toronto, Ontario, Canada area.
@sa2000 Feel free to ping me or bring me in on any of this stuff if it’s helpful, I’m affected too and in the Toronto, Ontario, Canada area.
The main forum thread for Ontario users - where most are reporting - is http://forums.plex.tv/discussion/299084/epg-fails-to-update#latest
See update here regarding the Ontario, Canada EPG Refresh timeouts
