PS3 Plex - Black Screen

I've been informed by one of my users that upon playing some content the PS3 fails to play and sits on a black screen.

 

My original thoughts turn to file format? - But surely it wouldn't be an issue as it transcodes?

 

I've not had time to take a look in the server logs yet - I thought I would ask here in-case it's an issue already raised.

 

Thanks

 

Chris

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