PS4 Client says server unavailable

Plex Media Server NAS & Devices
1

Server Version#: latest as of yesterday
Player Version#: latest on PS4 as of yesterday

Hi.
I’m on local network. Nothing below is done remotely.
All of the sudden my PS4 can’t find the server, which is in a Mac OS high sierra server.

The below all work:
Web,
iOS
Fire stick
Chinese android box

Any ideas on what I can try to get PS4 to see server?
Per support article, I’m on latest server and client, signed out of server and of client, signed in on server then in client.

Very frustrating!

Thanks!

2

Does having a Plex pass subscription entitle me to some member of the Plex team responding to issues posted on the forum like the one above?

3

Jun 07, 2019 18:02:51.510 [0x700005ce1000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20300ms 5 bytes (pipelined: 27)

Jun 07, 2019 18:02:51.518 [0x700005ce1000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:02:51.519 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:02:51.519 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:03:00.672 [0x700006305000] Debug — NetworkServiceBrowser: Parsing SSDP schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:03:00.672 [0x700006305000] Debug — HTTP requesting GET http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:03:11.593 [0x700005c5e000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20074ms 5 bytes (pipelined: 28)

Jun 07, 2019 18:03:11.601 [0x700005c5e000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:03:11.601 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:03:11.602 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:03:15.678 [0x700006305000] Error — Error issuing curl_easy_perform(handle): 28

Jun 07, 2019 18:03:15.678 [0x700006305000] Debug — HTTP simulating 408 after curl timeout

Jun 07, 2019 18:03:15.678 [0x700006305000] Error — SSDP: Error parsing device schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:03:15.678 [0x700006f4d000] Debug — NetworkServiceBrowser: SSDP departed after not being seen for 24.598857 seconds: 192.168.1.14 (denon)

Jun 07, 2019 18:03:15.678 [0x700006305000] Debug — NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:03:15.679 [0x700006305000] Debug — HTTP requesting GET http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:03:15.705 [0x700006305000] Debug — HTTP 200 response from GET http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:03:15.705 [0x700006305000] Error — XML: namespace

Jun 07, 2019 18:03:15.705 [0x700006305000] Error — XML: error :

Jun 07, 2019 18:03:15.705 [0x700006305000] Error — XML: xmlns:ms: ’ urn:microsoft-com:wmc-1-0’ is not a valid URI

Jun 07, 2019 18:03:15.705 [0x700006305000] Error — XML: xmlns:ms=" urn:microsoft-com:wmc-1-0"

Jun 07, 2019 18:03:15.705 [0x700006305000] Error — XML: ^

Jun 07, 2019 18:03:15.706 [0x700006305000] Debug — NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:03:15.706 [0x700006305000] Debug — NetworkServiceBrowser: SSDP arrived: 192.168.1.14 (denon)

Jun 07, 2019 18:03:22.905 [0x700005de7000] Debug — BPQ: onConsiderProcessing: Idle (true)

Jun 07, 2019 18:03:22.906 [0x700005de7000] Debug — BPQ: [Idle] -> [Processing]

Jun 07, 2019 18:03:22.907 [0x700005de7000] Debug — BPQ: generating queue items from 0 generator(s)

Jun 07, 2019 18:03:22.907 [0x700005de7000] Debug — BPQ: generated 0 item(s) for queue

Jun 07, 2019 18:03:22.907 [0x700005de7000] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.

Jun 07, 2019 18:03:22.907 [0x700005de7000] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — BPQ: [Processing] -> [Idle]

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — BPQ: garbageCollect - sync - forced - 1

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — Sync: starting Sync garbage collection: 1, forced

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — Sync: finished Sync garbage collection: 1

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — BPQ: garbageCollect - version - forced - -1

Jun 07, 2019 18:03:22.908 [0x700005de7000] Debug — Versions: garbage collecting

Jun 07, 2019 18:03:22.909 [0x700005de7000] Debug — Versions: garbage collected in 0.0 seconds

Jun 07, 2019 18:03:32.623 [0x700005c5e000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 21021ms 5 bytes (pipelined: 29)

Jun 07, 2019 18:03:32.631 [0x700005c5e000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:03:32.632 [0x700005f70000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:03:32.632 [0x700005f70000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:03:51.856 [0x700006305000] Debug — NetworkServiceBrowser: Parsing SSDP schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:03:51.857 [0x700006305000] Debug — HTTP requesting GET http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:03:52.929 [0x700005ce1000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20296ms 5 bytes (pipelined: 30)

Jun 07, 2019 18:03:52.936 [0x700005ce1000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:03:52.937 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:03:52.937 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:04:06.859 [0x700006305000] Error — Error issuing curl_easy_perform(handle): 28

Jun 07, 2019 18:04:06.859 [0x700006305000] Debug — HTTP simulating 408 after curl timeout

Jun 07, 2019 18:04:06.859 [0x700006305000] Error — SSDP: Error parsing device schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:04:13.724 [0x700005c5e000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20786ms 5 bytes (pipelined: 31)

Jun 07, 2019 18:04:13.732 [0x700005c5e000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:04:13.733 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:04:13.733 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:04:14.645 [0x7000068a6000] Debug — Auth: Refreshing tokens inside the token-based authentication filter.

Jun 07, 2019 18:04:14.646 [0x7000068a6000] Debug — HTTP requesting GET https://plex.tv/servers/0031ce89d93f0489530b0914d5991eaac0df3d39/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1

Jun 07, 2019 18:04:15.641 [0x7000068a6000] Debug — HTTP 200 response from GET https://plex.tv/servers/0031ce89d93f0489530b0914d5991eaac0df3d39/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1

Jun 07, 2019 18:04:15.643 [0x7000068a6000] Debug — MyPlex: updating with 15 access tokens

Jun 07, 2019 18:04:16.860 [0x700006e47000] Debug — HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx

Jun 07, 2019 18:04:17.479 [0x700006e47000] Debug — HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx

Jun 07, 2019 18:04:34.656 [0x700005ce1000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20922ms 5 bytes (pipelined: 32)

Jun 07, 2019 18:04:34.664 [0x700005ce1000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:04:34.664 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:04:34.665 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:04:42.656 [0x700006305000] Debug — NetworkServiceBrowser: Parsing SSDP schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:04:42.656 [0x700006305000] Debug — HTTP requesting GET http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:04:54.959 [0x700005c5e000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20294ms 5 bytes (pipelined: 33)

Jun 07, 2019 18:04:54.967 [0x700005c5e000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:04:54.967 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:04:54.968 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

Jun 07, 2019 18:04:57.658 [0x700006305000] Error — Error issuing curl_easy_perform(handle): 28

Jun 07, 2019 18:04:57.658 [0x700006305000] Debug — HTTP simulating 408 after curl timeout

Jun 07, 2019 18:04:57.658 [0x700006305000] Error — SSDP: Error parsing device schema for http://192.168.68.106:60000/upnp/dev/78e5ea81-31de-5532-ffff-ffffe14ca92f/desc

Jun 07, 2019 18:05:00.752 [0x700006e47000] Debug — NetworkServiceBrowser: SSDP departed after not being seen for 22.420057 seconds: 192.168.1.14 (denon)

Jun 07, 2019 18:05:01.182 [0x700006305000] Debug — NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:05:01.182 [0x700006305000] Debug — HTTP requesting GET http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:05:01.208 [0x700006305000] Debug — HTTP 200 response from GET http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:05:01.208 [0x700006305000] Error — XML: namespace

Jun 07, 2019 18:05:01.208 [0x700006305000] Error — XML: error :

Jun 07, 2019 18:05:01.208 [0x700006305000] Error — XML: xmlns:ms: ’ urn:microsoft-com:wmc-1-0’ is not a valid URI

Jun 07, 2019 18:05:01.209 [0x700006305000] Error — XML: xmlns:ms=" urn:microsoft-com:wmc-1-0"

Jun 07, 2019 18:05:01.209 [0x700006305000] Error — XML: ^

Jun 07, 2019 18:05:01.209 [0x700006305000] Debug — NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.14:8080/description.xml

Jun 07, 2019 18:05:01.210 [0x700006305000] Debug — NetworkServiceBrowser: SSDP arrived: 192.168.1.14 (denon)

Jun 07, 2019 18:05:15.288 [0x700005c5e000] Debug — Completed: [127.0.0.1:61394] -2 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20312ms 5 bytes (pipelined: 34)

Jun 07, 2019 18:05:15.295 [0x700005c5e000] Debug — Auth: authenticated user 1 as phlexuser

Jun 07, 2019 18:05:15.295 [0x700005de7000] Debug — Request: [127.0.0.1:61394 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (phlexuser)

Jun 07, 2019 18:05:15.296 [0x700005de7000] Warning — [CompanionPlayer] We already have a handler, overwriting.

4

do the logs above help?
server running on mac os
server version 1.15.6.1079

5

Having the same issue on my PS4. No Noticeable change in my network that would explain it either.

6

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