PS5 cant connect to server

Plex Players Gaming Consoles
,
4

**** UPDATE / FIXED ****

I was finally able to fix the connection issue with my PlayStation 5 following these steps:

  1. Make sure you have the current version of your DSM on your Synology NAS (DSM 7.1.1-42962 Update 4)
  2. Make sure you have the current version of Plex Media Server installed on your NAS (v1.31.1.6733)
  3. Make sure your PS5/Plex-App is up to date (v5.55.2 / Platform version 6.50)
  4. Activate Remote Access on your Plex Server (Settings → Remote Access)
  5. Check the box for “Manually specify public port” and set it to a port of your choice e.g. 32400
  6. Finally you want to make sure the port chosen in step 5 (e.g 32400) is forwarded to your Synology NAS’s IP address (Plex Server). If you made the correct configurations on your router you should see “Fully accessible outside your network” on your Plex Server (Settings->Remote Access). For instructions on how to do this correctly please refer to your WiFi-Routers manual. (Port Forwarding)
  7. Make sure your PS5 is connected via WiFi and NOT via Ethernet cable.

REMARKS:

If you do not forward the port you should be able to connect to your server from your PS5. Unfortunately your connection will be “Indirect” and that will prevent most movies and shows from playing. So it is very important to forward the port. Doing this will show the server connection as “remote” and your PS 5 will be able to direct play or direct stream most of your media files without issues.

If you connect via Ethernet Cable instead of WiFi your connection will also be “indirect” and you will experience the same problems mentioned before.

This is a mess. It took me hours to figure all this out because everything was working smoothly just 3 weeks ago using an Ethernet cable having Remote Server Access disabled. There must have been some update that broke things badly because my brother (living in another town) had the exact same problem at the same time with his Synology NAS and PS5. We both have the same ISP (Switzerland UPC/Sunrise), but I’m almost certain that has nothing to do with this problem.

Let’s hope someone fixes this mess soon. In the meantime I hope this information can help someone else out there. Keep Plexing!

Tags: Server currently unavailable, indirect connection, can’t connect to server