QNAP and Plex - help please

Can someone help me out there. I have QNAP set up for storage and are a lover of the Plex Server. While i can plan 99% of plex files on my laptop, I can only play a very small amount of files on my QNAP Plex server - This has 4GB memory and is consistently running at 20% utilisation. When i try to play a file via the QNAP plex server i keep getting a message telling that the QNAP is not powerful to transcode this file. Is there a setting I am missing or is it something else. Hep please

Please provide details here

  • QNAP Model?
  • Player used
  • Logs right after reproducing

Hi and thanks

Model TS431-p2 - have install the plex server app on the QNAP and set up a plex server that accesses the file on the QNAP - i then try to play these on samsung and hisense tvs.
Hope this helps thanks

Sorry i am not a techo… i download via vuse - is there a better app i can use for this?

Logs please

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

1 Like

can you tell me how to get these logs

I have the zip log file - how do i attached do see how to do this

Simply drag it into the editor window when typing your reply. Alternately, use the Upload icon in the window, the one with the arrow pointing up.

Plex Media Server Logs_2019-05-25_11-32-29.zip (3.5 MB)

I tried to play a file that gave the message and then downloaded the log file so should be one of the last entries

Thanks

Your QNAP is Arm Based, and as such, can’t transcode

Ref: https://docs.google.com/spreadsheets/d/1MfYoJkiwSqCXg8cm5-Ac4oOLPRtCkgUxU0jdj3tmMPc/edit#gid=1274624273

So in order to play your medias, you need to make them compatible with your player your self
Ref: https://support.plex.tv/articles/205002628-why-do-i-get-the-this-server-is-not-powerful-enough-to-convert-video-message/

If you need to do this, I recommend Handbrake
Ref: https://handbrake.fr/

Hi - do i have to do this individually with every file or is there a torrent download app that can do this for me?

Thanks

Individually by using a script file and mkvtoolnix (mkvtoolnix will remove the unwanted streams)

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.