The server is not powerful enough to convert video?

Plex Media Server NAS & Devices
1

Server Version#: qnap 4.12.3
Player Version#: plex for samsung 4.19.2

I have been using plex servers on my qnap hs 453dx 16gb ram for almost a year
and the Samsung TV UE49NU8000, for a few days I can no longer see the SD files (error The server is not powerful enough to convert video) I have problems with some FHD while the 4K work perfectly. The cpu never goes above 20% obviously it’s a codec problem … I installed the latest version of the server for qnap. I reinstalled the player on the tv without success, what else can I do?

4k FHD sd

2

May we see the logs files please?

  1. Start Playback
  2. Let it fail
  3. Wait 30 seconds for it to quiesce
  4. Download the Logs (Settings - Serve - Troubleshooting - Download Logs)
  5. Attach that ZIP file here.
3

Plex Media Server Logs_2020-02-02_00-59-25.zip (916.3 KB)

tnks…

4

You turned off the DEBUG logging. Please turn it back on?? (Keep VERBOSE turned OFF)

The logs still use the same amount of space whether DEBUG logging is ON or OFF .
With them ON, I can see what’s happening.

Please turn DEBUG ON and recreate one more time.

Also, please provide the XML of what you’re trying to play (Hover over it -> Click the Ellipsis -> Get Info -> View XML -> Copy down through the </media> marker only.

1 Like
5

debug is on…

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Cartoni" librarySectionUUID="5ed9130e-0955-438e-8018-96a4f48e876d" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1579823211">

<Video ratingKey="8722" key="/library/metadata/8722" guid="com.plexapp.agents.imdb://tt0762125?lang=it" studio="Ilion Animation Studios" type="movie" title="Planet 51" librarySectionTitle="Cartoni" librarySectionID="2" librarySectionKey="/library/sections/2" contentRating="PG" summary="Un astronauta terrestre, il Capitano Charles "Chuck" Baker, atterra per sbaglio su Planet 51, un pianeta abitato da creature che vivono nel terrore di un'invasione aliena. Divenuto amico di un giovane abitante del posto, il nostro simpatico astronauta cercherà di non essere catturato, in modo da avere il tempo di riparare la navicella e far ritorno sulla Terra." rating="2.2" audienceRating="4.0" viewOffset="71000" lastViewedAt="1580601521" year="2009" tagline="Qualcosa di strano sta arrivando sul loro pianeta... Noi!" thumb="/library/metadata/8722/thumb/1580497532" art="/library/metadata/8722/art/1580497532" duration="5469417" originallyAvailableAt="2009-11-19" addedAt="1580144517" updatedAt="1580497532" audienceRatingImage="rottentomatoes://image.rating.spilled" primaryExtraKey="/library/metadata/8723" ratingImage="rottentomatoes://image.rating.rotten">

<Media id="12792" duration="5469417" bitrate="2138" width="720" height="304" aspectRatio="2.35" audioChannels="6" audioCodec="ac3" videoCodec="mpeg4" videoResolution="sd" container="avi" videoFrameRate="24p" videoProfile="advanced simple">

<Part accessible="1" exists="1" id="12943" key="/library/parts/12943/1580144510/file.avi" duration="5469417" file="/share/Maxtor/Media/Cartoni/Planet 51.avi" size="1468026880" container="avi" deepAnalysisVersion="4" requiredBandwidths="3676,2582,2360,2360,2360,2360,2360,2360" videoProfile="advanced simple">

<Stream id="34291" streamType="1" codec="mpeg4" index="0" bitrate="1693" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="304" codedWidth="720" frameRate="23.976" height="304" level="5" profile="advanced simple" refFrames="1" requiredBandwidths="3228,2134,1915,1915,1915,1915,1915,1915" width="720" displayTitle="SD (MPEG4)"/>

<Stream id="34292" streamType="2" selected="1" codec="ac3" index="1" channels="6" bitrate="445" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" streamIdentifier="1" displayTitle="Sconosciuto (AC3 5.1)"/>

</Part>

</Media>

log
log760×630 41.7 KB

Moderator Edit: Added ``` bracketing around XML and shortened to needed portion only

7

@paolosnz

Would you upload the fresh log files again please?

8

Plex Media Server Logs_2020-02-02_21-39-06.zip (855.1 KB)

9

Abilita la registrazione di debug.
Non abilitare la registrazione dettagliata.

Senza la registrazione del debug, non riesco a vedere cosa sta succedendo per aiutarti.

Dopo aver abilitato la registrazione di debug, riavviare plex
ricreare il problema.
attendere dopo 30 secondi
scarica nuovi file di registro
allegare il file zip qui per favore di nuovo.

Please enable debug logging.
Do not enable verbose logging.

Without debug logging,  I cannot see what is happening to help you.

After you have enabled debug logging,  please restart plex
recreate the problem.
wait 30 seconds after that
download fresh log files
attach the zip file here please again.
10

Plex Media Server Logs_2020-02-02_22-14-00.zip (945.5 KB)

11

Grazie per i registri.

Si prega di seguire le mie istruzioni come le ho scritte.
Sto cercando una sequenza di eventi durante la riproduzione.
Eseguendo i passaggi come li ho scritti, Plex fa quello che mi serve.

  1. Riavvia Plex
  2. Attendere 30 secondi affinché Plex si stabilizzi dopo il riavvio
  3. Vai al film
  4. Inizia la riproduzione di un film che non funziona.
  5. Lasciarlo funzionare per 30 secondi, quindi interrompere la riproduzione o riprodurre fino a quando non si guasta, a seconda di quale evento si verifichi per primo.
  6. Attendere altri 30 secondi dopo l’arresto della riproduzione.
  7. Impostazioni - server - risoluzione dei problemi - download dei registri
  8. Allegare il file ZIP qui per favore.
Thank you for the logs.   

Please follow my instructions as I have written them.  
I am looking for a sequence of events to happen during playback.
Performing the steps as I have written them makes Plex do what I need it to do.


1.  Restart Plex
2.  Wait 30 seconds for Plex to stabilize after restart
3.  Go to the movie
4.  Start playback of a movie which fails. 
5.  Let it play for 30 seconds then stop playback or play until it fails, whichever occurs first.
6.  Wait 30 more seconds after playback has stopped.
7.  Settings - server - troubleshooting - download logs
8.  Attach the ZIP file here please.
12

Plex Media Server Logs_2020-02-03_23-19-06.zip (2.0 MB)

13

the nice thing is that the problems have started since I purchased the lifetime pass
it was better to continue with the free version :stuck_out_tongue_closed_eyes: :crazy_face:

14

More directly impacting is the NAS model.

Feb 03, 2020 23:17:14.498 [0x7f4ba9c53700] INFO - Plex Media Server v1.18.5.2309-f5213a238 - QNAP HS-453DX x86_64 - build: linux-x86_64 qnap - GMT 01:00
Feb 03, 2020 23:17:14.498 [0x7f4ba9c53700] INFO - Linux version: QTS 4.4.1.1146, language: en-US
Feb 03, 2020 23:17:14.498 [0x7f4ba9c53700] INFO - Processor Intel(R) Celeron(R) J4105 CPU @ 1.50GHz

No HS-series QNAP models have been tested for use with Plex.

If you look carefully, you’ll find it’s not listed on the NAS Compatibility List.

I am willing to work with this but cooperation is required.
To date, no J4xxx CPUs have been tested and certified.

15

To be precise, numerous devices are not in the list but they work very well … Regarding my Nas bought in June 2019 it has always worked very well, fhd, 4k never a problem … For a few days (since I bought the life pass) it has presented this problem with some files. The cpu is always below 20% the ram is not a problem, the LAN is gigabit and above all the 4k hdr movies continue to work …

16

Please attach the XML of one of the files which it states it cannot play.

Regarding the Compatibility List, I am the maintainer of that list.
Yes, there are different system configurations which will work but, as I stated nothing with a J4105 has been tested. I have no confirmation the QSV will work with PMS as one thinks it should.

17

Coming home I will extrapolate another XML but in the meantime … Is it possible to downgrade the firmware? It has worked for almost a year very well … It is from the end of January that it makes tantrums

18

Do you mean Plex or QNAP?

QNAP firmware is fussy to downgrade and very annoying. It can be done on most units but some are blocked from downgrading.

PMS is downgraded by installing an older version on top of what exists.
Don’t uninstall. Install on top of (Manual)

19

I uninstalled, restarted the nas and reinstalled pms and it returned to work properly …

20

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