Request your assistance here. I’m missing something obvious.
Saw your post regarding this and am wondering if Plex has been able to solve this issue. My server is running on a QNAP NAS. I am unable to claim the NAS server. I can, however, see all my content under the admin login–but not under any home user login. And I cannot get LiveTV to work under any login. I assume this is related to the ‘claim’ issue. Also, I have a static IP on my NAS and added that to the manual server info under admin and user accts. Still, user accts cannot see the NAS Plex server. I’ve been trying to rectify Plex issues for over 3 8-hr days… I’d PAY for Plex support if they would offer it. (ie via remote desktop or whatever)… Thanks, Paul
Paul,
If I’m understanding you correctly,
- You can’t claim it.
- It’s driving you nuts.
- It’s part of a Plex Home
If this is all correct, The “Plex Home” is the problem. A circular reference has occurred
You can resolve this easily if you’re comfortable at the QNAP command line.
- Stop Plex
- Sign your browser out of your Plex/web account
- SSH into the qnap
- cd into “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server”
- edit (using
vi) Preferences.xml - Remove the entries for:
- PlexOnlineToken=“xxxx” (your token)
- PlexOnlineUsername=“xxxxx” (your username)
- PlexOnlineEmail=“xxxx” (your email)
- Change
PlexHome="1"toPlexHome="0"(turn off home for a moment) - Save and exit
- stay in the QNAP ssh session
Start PMS.
Go to it and sign in.
It may / may not want the setup wizard. If it does, do it but DO NOT create new shares. They will exist when you arrive at the dashboard.
When you get through, it may/may not want to finish plex/web setup. let it.
You should see it come back and be part of the Home again.
Chuck,
1st–thanks for the reply. I went thru this procedure earlier today-- with the exception that I deleted the line PlexHome=“1” per this link https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/?_ga=2.148145591.1882746636.1574473173-1195313056.1574473173 It was after doing this procedure that I encountered the ‘claim server issue’. Unless step 7 will give different results than deleting that entry…is there a point to repeating the procedure? I went thru all of this because my original problem was I could not get LiveTV to show up on the menu. I just opened the file again and note that the username/email entries are not in the file and the token is “”. Sounds like something else may (also) be wrong?
Running the procedure to reset was a bit extreme for a livetv issue.
That’s either a feature flag or the tuner itself.
Remove the PlexOnlineToken="" entry. (PMS stopped)
Starting to sound like communication problems with Plex.tv
- No liveTV feature (the feature flag with your plex pass)
- No token. (when it’s signed into your account)
those are perfect.
Nov 23, 2019 20:23:14.287 [0x7f9bf1cd7700] DEBUG - Request: [192.168.1.10:63331 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) GZIP
Nov 23, 2019 20:23:14.290 [0x7f9bf1cd7700] DEBUG - Content-Length is -1 (of total: -1).
Nov 23, 2019 20:23:28.524 [0x7f9bf3a23700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Nov 23, 2019 20:23:34.292 [0x7f9c2b337700] DEBUG - Completed: [192.168.1.10:63331] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP 20005ms 5 bytes (pipelined: 1)
Nov 23, 2019 20:23:34.313 [0x7f9bf0567700] DEBUG - Request: [192.168.1.10:63343 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) GZIP
Nov 23, 2019 20:23:34.317 [0x7f9bf0567700] DEBUG - Content-Length is -1 (of total: -1).
Nov 23, 2019 20:23:44.048 [0x7f9bf3a23700] ERROR - Error issuing curl_easy_perform(handle): 28
Nov 23, 2019 20:23:44.048 [0x7f9bf3a23700] DEBUG - HTTP simulating 408 after curl timeout
Nov 23, 2019 20:23:44.048 [0x7f9bf3a23700] WARN - FeatureManager: Couldn't get features. Trying again soon.
Nov 23, 2019 20:23:54.319 [0x7f9c2b625700] DEBUG - Completed: [192.168.1.10:63343] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP 20006ms 5 bytes (pipelined: 1)
Nov 23, 2019 20:23:54.341 [0x7f9bf0567700] DEBUG - Request: [192.168.1.10:63354 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) GZIP
Nov 23, 2019 20:23:54.345 [0x7f9bf0567700] DEBUG - Content-Length is -1 (of total: -1).
Nov 23, 2019 20:24:14.347 [0x7f9c2b625700] DEBUG - Completed: [192.168.1.10:63354] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP 20006ms 5 bytes (pipelined: 1)
“Couldn’t get features” - This is the problem.
Although there is internet service. PMS can’t talk to Plex.tv correctly.
What is this environment? Do you have a Default Gateway adapter set?
Do you have jumbo frames set? (if so, turn them off and back to default 1500)
I don’t know the answer to any of your questions or how to determine. Are these settings in my router? or on the NAS itself? My setup is basically, router->NAS, router->switch->Roku, router->switch->HDhomerun, router->switch->wap–> wireless laptop (from which I am ssh’d into the Plex)
I have static volumes. I presume I am std ext4 --I didn’t do anything special. I have two volumes: 1) two 4TB drives in mirror RAID config. 2) five 8TB drives in RAID5. Perhaps this attachment will provide some useful info regarding the inability to see plex.tv…
Try this. It’s written by Dane22 (one of the Ninjas) to address deficiencies in Plex/web.
For a minute, I thought this was going to work–but it failed on what appeared to be the final step.
I don’t know what status 500 means.
500 is “Internal Server Error”.
I am going to cut a couple posts out of this PM and create a Public thread.
I will then ask @Dane22 to assist. He knows QNAP better than I do in these cases.
Since you run it directly on your QNAP, then try again, and when asked for an IP Address, use 127.0.0.1
After it’s done, and if it fails, upload a zip with the logs
Also upload the XML output from http://192.168.1.222/identity
The behavior is the same. The identify command came back with:
404 The requested URL /identify was not found on this server.
Apache Server at 192.168.1.222 Port 80
Where is the XML output for the identify command? ( if what I have shown above is insufficient).
However, if I do http://192.168.1.222:32400/identify I get:
MediaContainer size=0 content=plugins> </MediaContainer
all within <> delimiters. (I cannot figure out how to get this to show up correctly in this reply with the delimiters in place).
You have curl error 28 in your log (Timeout), meaning that either access to the internet is blocked (Check subnet mask and default gateway) or your DNS servers are too slow in responding (Suggest you for a small test switch to Google DNS 8.8.8.8 and 8.8.4.4)
Then try my script again
I changed DNS to 8.8.8.8/8.8.4.4 and re-ran your script twice. The first time I used 127.0.0.1 and it came back with "close your browser and re-open http:/192.168.1.222:32400/xxx. I cant remember exactly (thus the xxx) . The 2nd time I used 192.168.1.222 and it came back with “HTTP returned with Status 401”. So I repeated with 127.0.0.1 to tell you exactly what it said, but this time it came back with 401 again. Hope I didn’t screw something up by running it multiple times (?). Now plex home is saying “No soup for you! You do not have access to this server”
401 will happen, when already claimed, as written in the wiki, and can be seen when browsing to the /identity endpoint I gave you before.
Try another browser now, and go to app. plex. tv
OK. That sort of works. Sort of meaning: now I am back to my original problem: LiveTV is not showing up in the menu. I have an HDHomerun Connect2 on the network. I know it works because I can use HDHomerun’s application and it works fine. How do I get LiveTV to show up on the menu?
Please start a new thread for a new issue, since hard for others to find answers with multiple issues in the same thread
Done. I’ve come full circle now. Thank you for your help!
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