Hello - I am trying to claim my plex server, as it seems to have been uncoupled, and I cannot access it. I am mostly trying to do this on a QNAP, but out of desperation, I have also attempted on the Mac. Here is some info:
QNAP:
The plex.tv/claim URL does not work. Infinite reloads
The button inside the QNAP-hosted Plex UI does nothing
I have enabled PlexData, installed Claimit, and run it, and I get the following error:
Please check username and password, as well as network access
I have checked my internet access using ping-test.com, plus I can see all the libraries friends share with me, so I know it’s not internet access.
I do have a special character in my password, as Plex now requires you to do. I have attempted this process with the Claimit origianal flavor, as well as the Claimit at this branch. Both produce the same error.
I have not actually confirmed my internal URL is 127.0.0.1 because I don’t know where to check this or even if it can be changed.
I am doing this on a QNAP TVS-471, running QTS 5.2.2.2950, firmware is updated. Plex is updated to 1.41.2.9200, which I think is the most recent? Though my plex instance tells me it is old. I downloaded the Intel/AMD 640bit (QTS-4.3 and newer) version of the Plex Media Server from the site
I cannot attempt the alternate method laid out here because I cannot go to plex.tv to claim a token (see below)
Here are the logs from the QNAP (downloaded via the Plex interface since I cannot for the life of me access the Plex Media Server in PlexData ¯_(ツ)_/¯
(I have done all of these steps both as admin and as my main user profile, which has admin privileges.
I have checked the privs to PlexData and the main Plex shared folder but they’re fine and also this wouldn’t explain the Mac behavior, see below.
THEN, since the whole reason I got myself in this kerfulffle is because I was going to ultimately move off QNAP to a Mac, I figured I could do this over there. So:
Mac Mini 2018, 3.6GHz Quad Core Intel Core i3 running Sequoia 15.1.1. Using Orion, but have also tried this in Safari:
Installed PMS for Mac 1.41.2.9200-c6bbc1b53
Launched it.
Infinite reload loop, every time
Did the thing where you go to /web and got logged in with my credentials
No server, no server settings, no option to claim in the interface
Went to the prefs.xml and plist files, deleted the appropriate parameters, relaunched nothing.
Turned off my multi-user login stuff so it’s just auto logging in to the main account. No change.
Plex.tv claim URL does nothing, infinite spinning wheel. If I do it not logged in, I successfully log in, then nothing happens.
I apologize for this being long, but I have, I think, tried everything in every tutorial online.
Any help would be profoundly appreciated. I am unable even to start over from scratch on a new machine, without abandoning my username and lifetime plex pass which would be less than ideal.
Ooo exciting thank you. I have run this. It says "ERROR: Could not get credentials from plex.tv (Error: 60). Yet I am (was) logged in to Plex on the server just prior to this. I have double-checked my internet connection, etc. Also I downgraded to 5.19.2954 for QTS as well (though I lost FileStation in the process for some reason).
Yes. It has the correct date and time, I’ve switched the system time control panel to manual and then back, it picked up the correct time zone no problem, the “Test connection” button works, the update button works. But I also know it’s connected to the internet because it has continued to successfully perform my nightly backblaze backup.
The fact that I’m having such trouble on the mac too leads me to believe something more is going on. I can’t even get a prefs file made on the mac, the moment I log in with my credentials, everything breaks irrevocably.
