[ UPDATE: Have attached logs.zip in thread reply! ]
Server Version#: PlexMediaServer-1.25.4.5468-989df2310-x86_64
Player Version#: Web, Windows, Mac – all latest version.
I have updated two Plex QNAP servers this week with the listed version. Since the update, 5 days ago, absolutely no content is being added to my Plex libraries. Normally it appears automatically. When it did not I manually tried to update the Libraries with same “no effect.” I tried removing the Plex package and reinstalling it on those servers and the bad behaviour persists. The files ARE there – I confirmed that.
A further unexpected behaviour of this release is that the URL to access the Plex server internally on my network ( eg: http://localhost:32400/web/index.html) now returns a 404 page.
Please help. This is extremely frustrating.
Regarding logs… I have them in a 1.3MB tar-gzip file I can share but I cannot attach file to topic and I’m unsure just what the best way is to do what the next line states with that much log data!
Not sure if the forum simply doesn’t like that extension.
Can you provide the server logs in a “regular” zip-file? Edit:.tar.gz should actually also be allowed
Oh… Man… I’m so embarrassed. I only just now realized the upload button is on the formatting toolbar. I was looking for it below the text entry box. :facepalm:
I got blocked with a .tgz extension so I’ve repacked it as a zip.
It looks like there’s something severely wrong with your server. According to the logs, Plex is failing to see/read the agent/scanner packages inside the server data directory. I suppose that explains why the server is no longer finding any new content.
Alrighty. So… Still no joy in Plexville but I’m continuing to work on it. The stop and then install-over-top didn’t help so I copied the entire directory hierarchy inside of the .qpkg location for Plex (hoping to preserve the Library), uninstalled and reinstalled Plex, then copying the library back into the tree. The logs then showed an error trying to stop the Web Server on starting up the new installation… “Cannot bind to service.” So I wondered, huh, could an old process have the port locked and could this be stopping everything from working? I’m rebooting the NAS right now to see if I had a zombie process on port 32400. I’ll update as I keep working through this.
So my partner’s NAS had somehow magically healed itself. The only thing he does differently than me is scheduled reboots of his NAS and one of those happened last night. I started digging deeper and even though I couldn’t find any zombie processes I rebooted and this seems to have also healed my Plex server too!
Thank you ChuckPa and Tom80H. You were extremely helpful. You helped me think of possible root causes in ways I wasn’t already. (And my linux skills are a bit rustier than the used to be so I didn’t immediately think of all the tools at my disposable.)
I am having exactly the same problems as Dale&Patrick - I tried restarting the server, however no new material added, and also seems lots if metadata images are missing as well.
Yeah… I spoke too soon as well. Whatever remedy I had has failed me after only 24 hours and I’m back to no content being added to my libraries. Even rebooting my NAS isn’t fixing this one.
This really feels like a buggy update now after this much effort and no success.
Did the latest update to 1.25.5.5492 and overnight new additions appeared … and new additions today updated virtually immediately. Still problems with Tautilli, webTools, though.
Yeah… I did that update too and it picked up the new content, but then started freezing on subsequent scans and never finishing. The Plex status for the server showed it stuck on A Black Lady Sketch show for 8 hours… and there are only 6 episodes in that folder. I finally just gave up and nuked my ENTIRE library and I’m starting from scratch. There must’ve been some corruption somewhere.
I believe Plex uses SQLite for it’s database – I used that myself when developing embedded systems. It’s good, but can still have problems. So… I think that now I’ll regularly start just backing up the whole Library to my JBOD NAS. I presume that I’ll need to shutdown Plex to avoid database integrity issues while doing the backup. But once I’ve done that I should just be able to copy the entire contents of the Library folder, and then restart Plex… Correct?
Plex itself has a scheduled task that will backup the database
See Settings/Scheduled tasks
So if you configure that to make backups outside the Library directory, you should be fine
If you also want to backup custom posters etc, then yes, the Library directory should be backed up as well, with the exception of the database directory
Amazing. I’m just seeing your reply after also having discovered the database backup blobs in Library/Plex\ Media\ Server/Plug-in Support/Databases… I’ve got a database backup there dated before my problems started. I’ll see if I can restore it tonight!
