QNAP/PMS - No server listed in app. Unable to claim?

Plex Media Server NAS & Devices
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PMS on a QNAP doesn’t use any window’s HKEY regedit stuff.
PMS on QNAP use a Preferences.xml file.

Not to worry. We will get you up and running again.
Your main reference document will be the Dane22 Howto ReClaim a QNAP PMS Server.

Let’s start by making sure we gracefully stop any duplicate Plex related processes.

  1. Log into your QNAP desktop as Admin and open the App Center.
  2. Stop the Plex Media Server.
  3. A minute or so after it says it’s stopped, reboot the QNAP NAS.
  4. wait 10min for it to boot
  5. log back in as Admin to the QNAP desktop
  6. In App Center don’t click Open if you see that, but you can Start the Plex Media Server if it is still stopped.

Now that you’ve rebooted to clean up your processes, let’s verify PMS is unclaimed.
If your QNAP PMS responds to 192.168.1.20 then you would sit at a PC and visit

http://192.168.1.20:32400/identity

doing so is the first step in your reference document, and you should see claimed="0" or very bad things, one of the two :stuck_out_tongue:

If you’re using a docker for Plex, let us know the details.

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