QTS - 4.5.4 - Nvidia GPU failures

[Altairmikoto]

Hi everyone, I have problems to transcoding from plex in my qnap

1. NAS Model: TVS-872XT
2. Nvidia Card model: Nvidia PH-GTX1050Ti-4G
3. QuTS / QTS version (specify whether QuTS or QTS): QTS 4.5.4.1787
4. Version of NVIDIA_GPU_DRV: 5.0.4; NvKernelDriver: 4.5.4.1787
5. Version of Plex Media Server: 1.24.2
6. What you see in the Control Panel:

I have reviewed the thread (QuTS / QTS - 4.5.2 / 4.5.3 - Nvidia GPU failures) but it is impossible for me to downgrade the nvidia drivers due to incompatibility with the QTS version.

The GPU is always at 0% even when plex is transcoding with hardware:

Can someone help me?

[ChuckPa]

To downgrade the video driver, you must get QNAP assistance to remove the package.

[Altairmikoto]

I’ve opened a ticket to qnap and after some tests we have seen that the GPU transcodes correctly from CAYIN:

The driver seems to be working properly, however, Plex still cannot transcode.

The option to downgrade is not feasible: this requires a complete QTS downgrade without the possibility of updating later.

Is plex working on a PMS version compatible with the new nvidia 5.0.4 driver?