Server Version#: 1.18.2.2058
Player Version#: 7.23.0.13018 (f9b0a0fb)
Recently got a new Fire TV Cube and randomly certain movie files won’t play back, they just stay at 0:00 and can’t be started, fast forwarded etc.
The files that don’t play don’t appear to be anything different to ones that do in terms of containers, bit rates etc.
The same issue files play fine on other devices such as NVIDIA Shield.
Any ideas?
Thanks
Same issue on both of my Fire sticks.
I never had an issue on my original Fire TV (not a fire stick) so it just started happening when I got the Cube.
Unless that’s just a coincidence and it’s just software related.
I have a similar problem. You might want to try to update your server to the newest version.
Edit: see my post “Help, now I can’t stream any media”
I am running the latest version of PMS for my OS.
Version 1.18.3.2129
This has been happening for sometime now, and it’s hit and miss depending on what I try and watch.
Can I get anything from the logs to help troubleshoot what could be causing this.
It’s happened just not on another movie so I had to use the Plex app on my LG Smart TV instead and it plays black fine.
exactly the same for me
I’m glad I’m not the only one but it doesn’t seem to be getting any attention in terms of the issue and what’s causing it. Any input from Plex would be appreciated.
once you get someone’s attention you will need to submit logs etc. I am honestly too busy at the moment to do this troubleshooting myself, but I wanted to let you know that in my experience so far, my LG TV app and my roku experience are much much better than with my fire TV cube. A lot of stuff just will not start up.
How do I get someone’s attention haha
Maybe just start adding details. usually the XML info of files that don’t work, along with one of one you feel is very similar but does work.
I am having an eerily identical issue and am having to rely on my LG smart TV instead. The only difference is I cannot seem to find any files that are working.
I am also on PMS version 1.18.3.2129
Player version 7.25.1.14316
So I’ve narrowed it down to Plex on the TV Cube not being able to play certain movie files at original quality (direct playback).
Seems to work fine when I change the playback settings to convert to a certain quality.
Far from ideal when I can play original quality fine and it’s putting unnecessary load on my PMS.
Decided to install Kodi to run the Plex client for the time being. Original / Direct playback is fine so it’s definitely limited to the native Fire TV Plex app.
Interesting, I might have to try that. the lg built in apps are quite good. so I am not missing the fire cube much tbh.
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