Server Version#: 1.20.3.3483
Player Version#: ?
Hi,
I can play the videos in VLC with no problem, but PLEX can’t play the video. Not sure why.
To make sure that it’s not a codec issue on my server PC, I’ve tested the files in VLC, and they work fine.
I can’t run it from the server’s web browser, or my roku’s plex app, or any other player through plex.
My Debug:
{
"type": "info",
"host": "127.0.0.1:32400",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36",
"browser": {
"platformVersion": "10",
"id": "chrome",
"name": "Chrome",
"version": "86.0",
"webkit": true,
"platform": "Windows",
"platformID": "windows",
"platformModifierKey": "ctrl"
},
"version": "4.34.4",
"primaryServerUrl": "http://127.0.0.1:32400/",
"primaryServerAuthToken": true,
"username": "malik_martin@Hotmail.com",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "connected",
"isBundled": false,
"isFallback": false,
"relay": false,
"isUntested": false,
"isPending": false,
"isConnected": true,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": null,
"sources": [
{
"id": "internal"
}
]
}
]
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing all 1 connection(s) for Polbrary",
"time": "2020-10-25T00:13:49.870Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found all servers = HTPC, plex.tv",
"time": "2020-10-25T00:13:49.871Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2020-10-25T00:13:49.877Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Retrying connection tests for Polbrary in 20 seconds",
"time": "2020-10-25T00:13:49.877Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for Polbrary at https://192-168-50-44.64c0a6abf19143548a4b7b0e6dbda810.plex.direct:32400/media/providers",
"time": "2020-10-25T00:13:49.934Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-10-25T00:13:53.011Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Player] Timeline, {\n \"ratingKey\": \"8361\",\n \"key\": \"/library/metadata/8361\",\n \"playbackTime\": 0,\n \"playQueueItemID\": \"13981\",\n \"state\": \"paused\",\n \"hasMDE\": 1,\n \"time\": 1469000,\n \"duration\": 1712000\n}",
"time": "2020-10-25T00:13:53.020Z"
},
{
"type": "log:message",
"level": 1,
"message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
"time": "2020-10-25T00:13:53.020Z"
},
{
"type": "log:message",
"level": 1,
"message": "AbortError: The play() request was interrupted by a call to pause(). https://goo.gl/LdLk22",
"time": "2020-10-25T00:13:53.039Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Polbrary is unavailable at https://192-168-50-44.64c0a6abf19143548a4b7b0e6dbda810.plex.direct:32400/media/providers (Status 0)",
"time": "2020-10-25T00:13:53.040Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Prevented fallback to insecure connection for Polbrary",
"time": "2020-10-25T00:13:53.043Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] All connections to Polbrary failed",
"time": "2020-10-25T00:13:53.043Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found all servers = HTPC, plex.tv",
"time": "2020-10-25T00:13:53.047Z"
},
{
"type": "ajax",
"url": "https://192-168-50-44.64c0a6abf19143548a4b7b0e6dbda810.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "error",
"time": "2020-10-25T00:13:53.055Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/:/timeline?ratingKey=8361&key=%2Flibrary%2Fmetadata%2F8361&playbackTime=0&playQueueItemID=13981&state=paused&hasMDE=1&time=1469000&duration=1712000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3&X-Plex-Drm=widevine&X-Plex-Session-Identifier=ft13ukgv3yd2x0x57qcwzl6m",
"status": 200,
"headers": {
"Accept-Language": "en",
"accept": "application/xml"
},
"responseLength": 841,
"time": "2020-10-25T00:13:53.085Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-10-25T00:13:53.120Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Player] Timeline, {\n \"ratingKey\": \"8361\",\n \"key\": \"/library/metadata/8361\",\n \"playbackTime\": 0,\n \"playQueueItemID\": \"13981\",\n \"state\": \"playing\",\n \"hasMDE\": 1,\n \"time\": 1469000,\n \"duration\": 1712000\n}",
"time": "2020-10-25T00:13:53.125Z"
},
{
"type": "log:message",
"level": 1,
"message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
"time": "2020-10-25T00:13:53.125Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/:/timeline?ratingKey=8361&key=%2Flibrary%2Fmetadata%2F8361&playbackTime=0&playQueueItemID=13981&state=playing&hasMDE=1&time=1469000&duration=1712000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3&X-Plex-Drm=widevine&X-Plex-Session-Identifier=ft13ukgv3yd2x0x57qcwzl6m",
"status": 200,
"headers": {
"Accept-Language": "en",
"accept": "application/xml"
},
"responseLength": 841,
"time": "2020-10-25T00:13:53.161Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-10-25T00:13:54.048Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Player] Timeline, {\n \"ratingKey\": \"8361\",\n \"key\": \"/library/metadata/8361\",\n \"playbackTime\": 0,\n \"playQueueItemID\": \"13981\",\n \"state\": \"paused\",\n \"hasMDE\": 1,\n \"time\": 1469000,\n \"duration\": 1712000\n}",
"time": "2020-10-25T00:13:54.058Z"
},
{
"type": "log:message",
"level": 1,
"message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
"time": "2020-10-25T00:13:54.060Z"
},
{
"type": "log:message",
"level": 1,
"message": "AbortError: The play() request was interrupted by a call to pause(). https://goo.gl/LdLk22",
"time": "2020-10-25T00:13:54.067Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/:/timeline?ratingKey=8361&key=%2Flibrary%2Fmetadata%2F8361&playbackTime=0&playQueueItemID=13981&state=paused&hasMDE=1&time=1469000&duration=1712000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3&X-Plex-Drm=widevine&X-Plex-Session-Identifier=ft13ukgv3yd2x0x57qcwzl6m",
"status": 200,
"headers": {
"Accept-Language": "en",
"accept": "application/xml"
},
"responseLength": 841,
"time": "2020-10-25T00:13:54.093Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-10-25T00:13:54.897Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Player] Timeline, {\n \"ratingKey\": \"8361\",\n \"key\": \"/library/metadata/8361\",\n \"playbackTime\": 0,\n \"playQueueItemID\": \"13981\",\n \"state\": \"playing\",\n \"hasMDE\": 1,\n \"time\": 1469000,\n \"duration\": 1712000\n}",
"time": "2020-10-25T00:13:54.923Z"
},
{
"type": "log:message",
"level": 1,
"message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
"time": "2020-10-25T00:13:54.925Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/:/timeline?ratingKey=8361&key=%2Flibrary%2Fmetadata%2F8361&playbackTime=0&playQueueItemID=13981&state=playing&hasMDE=1&time=1469000&duration=1712000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3&X-Plex-Drm=widevine&X-Plex-Session-Identifier=ft13ukgv3yd2x0x57qcwzl6m",
"status": 200,
"headers": {
"Accept-Language": "en",
"accept": "application/xml"
},
"responseLength": 841,
"time": "2020-10-25T00:13:54.988Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Companion] Opening long poll to HTPC at http://127.0.0.1:32400/player/proxy/poll",
"time": "2020-10-25T00:13:55.760Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.34.4&X-Plex-Client-Identifier=qp8kali3fcpbktq2cuxlleh2&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1643x832%2C1642x924&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en"
},
"responseLength": 0,
"time": "2020-10-25T00:13:55.761Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Vote:v6ga5q3qcmgan12df9v3zha2] Upvote, refreshing my leader time",
"time": "2020-10-25T00:13:56.126Z"
},
{
"type": "navigation",
"route": "logs",
"args": [
null
],
"fragment": "#!/logs",
"time": "2020-10-25T00:13:56.780Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Companion] Poll connection successfully opened with HTPC",
"time": "2020-10-25T00:14:00.776Z"
}
]
