Recording failed. Please check your tuner or antenna

[sa2000]

@nickewi

I still had issues. Recording failures for “Blue Bloods” and “Dateline NBC”. See Logs. The shows were on at 9 PM CST. Not sure when failures occurred.

@nickewi

Recordings are still failing at around 50% of the time. I have 2 HDHomerun tuners, the Quattro and the Extend. Each have their own antenna.

There are no other programs accessing the tuners other than PLEX.

I just recorded several shows. the first block were fine and the last two ended a few minutes before the shows end time. Both saying “Recording failed. Please check your tuner or antenna.”

I am using Windows 10, Version 1.14.1.5488. My two HDHomeruns were exclusive with PLEX

@nickewi

I changed to beta Version 1.15.0.550 and I am still getting failures. See attached logs for DVR of "Happy Together "

Thanks for all the logs. Your issue is the one giving the following errors and seen from a number of windows users - see Recording failed. Please check your tuner or antenna - #68 by sa2000

Jan 07, 2019 10:56:01.203 [15216] ERROR - [Transcoder] [stream_segment,ssegment @ 03ea6e80] Failed to open segment list 'http://127.0.0.1:32400/video/:/transcode/session/d2e76fff-d44a-4955-8bfd-8593dabffca0/002cb25a-4671-479e-b793-e898010eb3b3/seglist'
Jan 07, 2019 10:56:01.203 [5836] ERROR - [Transcoder] [stream_segment,ssegment @ 04b8a7c0] Failed to open segment list 'http://127.0.0.1:32400/video/:/transcode/session/99dc0851-9785-4800-adbd-c7787665265e/e1d279a8-2bb1-4d2b-9d06-2a404a4fb77c/seglist'
Jan 07, 2019 10:56:01.211 [20040] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jan 07, 2019 10:56:01.211 [16284] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jan 07, 2019 10:56:01.219 [3168] DEBUG - Jobs: 'D:\Program Files (x86)\PlexTranscoder.exe' exit code for process 18828 is 1 (failure)
Jan 07, 2019 10:56:01.227 [12408] DEBUG - Jobs: 'D:\Program Files (x86)\PlexTranscoder.exe' exit code for process 17312 is 1 (failure)

and

Jan 07, 2019 19:42:45.587 [7672] ERROR - [Transcoder] [stream_segment,ssegment @ 03c61740] Failed to open segment list 'http://127.0.0.1:32400/video/:/transcode/session/47b23b36-6aa5-4c1e-a160-8e94d60d1866/7a22fb3e-352c-468c-b536-37f11f0685ba/seglist?X-Plex-Http-Pipeline=infinite'
Jan 07, 2019 19:42:45.595 [5920] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jan 07, 2019 19:42:45.606 [15028] DEBUG - Jobs: 'D:\Program Files (x86)\Plex Transcoder.exe' exit code for process 2480 is 1 (failure)

As mentioned earlier, last time we had these errors was after a windows update which microsoft rectified by a further update 6 days later in July 2018. It is possible similar issue again. This has been passed to our develoopment to get a better understanding of the error and to see if it is possible to avoid