Thanks for the response I will take it up with them. I did get two more failed recordings showing only 2 seconds of the show tonight for the first time since having turned off library updates. Here is the file Plex Media Server Logs_2019-01-14_23-35-36.zip (3.4 MB)
I just finished reading through this thread because I’m getting the same ‘Please check your tuner or antenna’ errors. SA2000 has referenced a problem Microsoft introduced last year in one of their updates, which they corrected a week later as a possible problem. If that is the case, why are QNAP users having the same problem?
Around the 1st of the year I switched from an old, home built server running Windows Server 2016, to a new QNAP TS-1277-1700-32G NAS. I have plenty of horsepower and storage (my DVR recording go to SSD’s). I have two HDHomeRun Extend tuners that each have their own antenna’s, and proper to my switch, worked great. Since my switch, I’ve been having the same problem with a bunch of my recordings.
In my case, it seams to be hit or miss. Last night ‘The Bachelor’ and ‘America’s Got Talent’ both failed with a’ Please check your tuner or antenna’ error. Later in the evening four other scheduled recordings recorded fine.
Prior to switching to the QNAP, I was running Plex version 1.13.8.5395 (I like to wait before upgrading) on my old Windows server. On my QNAP NAS I’m running the current version of 1.14.1.5488.
I know how to download the logs, but I don’t know how to clear the logs so I have a known starting point when trying to read through the logs (sorry, I’m a Windows guy, not Linux). Would be nice to have an option to clear the logs in Plex.
I guess what I’m trying to say is this, it doesn’t appear to be a ‘Windows’ issue because this is happening to QNAP (Linux) users too, and it seams to have started with the introduction of Plex version 1.14. I understand the great folks at Plex need to gather as much information as they can, but in the meantime, why can’t they back out any changes they made to the 1.13 code that relates to the DVR function of Plex.
Feedback from the development team is that channel 76 stream is just garbage and there is nothing that Plex can do with that. There was no valid stream
We have discussed this before and the only way for me to investigate cases where the wrong number of tuners show as being available is through having logs that go back all the way to when the server was last launched
I have 6 logs covering period Jan 13, 2019 01:14: to Jan 14, 2019 23:35 and at Jan 14, 2019 23:35 they show only 1 tuner available. Should it have been two ? I need to see the logs from launch to establish if it is starting with 2 tuners or 1 tuner. So as discussed before - increase number of log files. Periodically restart the server so logs always cover time to when it was started
Please read my post here Recording failed. Please check your tuner or antenna - #164 by sa2000
The error you are referring to is a general one when transcoding for live tv and recordings and in most cases it would be due to signal issues. The logs would give more detail
Don’t understand what you want to do here
OK this was the problem I encountered this weekend that caused all recordings to fail.
I specified the transcoder temp directory as you suggested and everything went fine.
Thanks for helping.
Once again the error message was totally misleading!
SA2000,
I can’t speak to problems while watching live TV via Plex, I can only speak to the recent problems I started having with Plex recording since I moved to a QNAP NAS around the first of the year. That’s when I started getting these ‘Recording Failed. Please check your tuner or antenna’ errors. Plex version 1.14.1.5488 is what I installed on the QNAP and I’ve been having these random errors since I started trying to record the sames shows I used to record using Plex on my old Windows server that was running version 1.13.8.5395.
Tonight, the first four shows that I had scheduled to record that are 1 hour in length, failed about 40 minutes into their recordings. I grabbed a copy of the log and attached it here. Which log inside the folder is the log I need to look at to see the failures?Plex Media Server Logs_2019-01-15_20-20-54.zip (3.3 MB)
I’m 99% sure it isn’t the antenna signal, because each HDHomeRun Extend has it’s own antenna. I never had these errors when I was running Plex on my Windows Server 2016 server that was running version 1.13.8.5395 of Plex. How do I find out which Extend the recordings failed on?
I am experiencing what appears to be the same or similar problem. Recordings randomly failing…I have been testing to day while at work…recording random stuff to see if I can figure anything out but no luck.
I have a HDHomeRun quattro…and PMS docker running on Unraid server… 1.14.1.5488
Just now tried recording 4 shows…one failed after a few minutes…other 3 are still going…earlier did another 4 and 3 failed after a few minutes…while the other went about 40min out of hour before failing.
Jan 16, 2019 14:03:11.774 [0x1537007ff700] ERROR - [Transcoder] http://192.168.1.40:5004/auto/v2.4: Server returned 5XX Server Error reply
Jan 16, 2019 14:03:11.774 [0x1536fd1fe700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 8475 is 1 (failure)
Jan 16, 2019 14:03:11.774 [0x1536f7ffd700] DEBUG - Streaming Resource: Terminated session 0x1536fe8169a0:8472d7e2-ba7a-4962-8655-b2ff87f4379f with reason Recording failed. Please check your tuner or antenna.
Jan 16, 2019 14:03:11.774 [0x1536eb1fc700] DEBUG - TranscodeSession: session failed while waiting for duration
Jan 16, 2019 14:03:11.774 [0x1536eb1fc700] ERROR - Failed to start session.
Jan 16, 2019 14:03:11.774 [0x1536eb1fc700] ERROR - DVR:Recorder: Unable to create transcode session or session failed to start.
Jan 16, 2019 14:03:11.774 [0x1536da7fd700] DEBUG - Killing job.
Jan 16, 2019 14:03:11.775 [0x1536da7fd700] DEBUG - Signalling job ID 8475 with 9
Jan 16, 2019 14:03:11.775 [0x1536da7fd700] DEBUG - Job was already killed, not killing again.
Jan 16, 2019 14:03:11.775 [0x1536da7fd700] DEBUG - Stopping transcode session 8472d7e2-ba7a-4962-8655-b2ff87f4379f
Jan 16, 2019 14:03:11.775 [0x1536eb1fc700] DEBUG - Job was already killed, not killing again.
Jan 16, 2019 14:03:11.775 [0x1536eb1fc700] ERROR - DVR:Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Jan 16, 2019 14:03:11.775 [0x1536e99fe700] DEBUG - Cleaning directory for session 8472d7e2-ba7a-4962-8655-b2ff87f4379f (/Media/TV/transcode/Transcode/Sessions/plex-transcode-8472d7e2-ba7a-4962-8655-b2ff87f4379f)
Jan 16, 2019 14:03:11.775 [0x1536eb1fc700] DEBUG - MediaRecorderVirtual: setting stop time to 2019-01-16 14:03:11
Jan 16, 2019 14:03:11.775 [0x1536eb1fc700] DEBUG - DVR:Recorder: Asked to stop recording 'Bonanza - E2 - The Mission' on channel 2.4.
Jan 16, 2019 14:03:11.775 [0x1536eb1fc700] DEBUG - DVR:Grabber: Freed a tuner (now 1 available)
I am seeing the same issue on FreeBSD 1.14.1.5488 (PMS running on FreeNAS 11.2 inside a jail). Rolling back to Version 1.14.0.5468 looks to be stable. It finally recorded a full day without failing (11 shows). I have 4 tuners, a HDHomeRun Quatro.
I’ve been having that same problem on my QNAP TS-1277. I have two HDHomeRun Extends connected to my Plex server and this morning I started four test recordings at the same time. Once they were going I checked the signal strength on each of the tuners.
Tuner #1 on the first Extend was showing 100% strength and 98% quality, tuner #2 was showing 90% strength and 81% quality. The second Extend was showing 100% strength and 94% quality, tuner #2 was showing 93% strength and 82% quality. Both Extends have their own antennas.
Then, about 10 minutes after checking the signal strengths, all four recordings failed with 'Recording failed. Please check your tuner or antenna. I disconnected/removed both Extends from Plex on my QNAP.
After that I installed Plex Media Server version 1.13.8.5395 on my test PC running Windows 10 Pro. Setup a few test folders and then set both Extends up on that Plex server. Went in and scheduled all of my prime-time OTA recordings (ones that were failing on the QNAP Plex) on the Windows Plex to see if the recording problem exists on the older version.
Lets see what happens.
I am having the same issue. I am running PMS 1.14.1.5488 on windows 10, it stops recording about 17-20 minutes into an hour show. I am not sure why it stops recording. I have check the signal with no issue and I am able to watch the channel live. I am not sure what is wrong I have checked all issues that I am aware of. I have attached my logs as well. Any advice on how to fix this issue would be great. Plex Media Server Logs_2019-01-16_19-22-28.zip (3.4 MB)
I think I may have found my problem. Turns out my /transcode directory was full. When I setup the PMS docker I let it set everything up default. If you access the console for the PMS docker on your system and do a df -k you will see that where its doing transcodes is rather tiny. So, I moved the transcode directory over to a larger space and so far have been able to record 4 shows at the same time multiple times in a row w/o issue.
Okay, here a status update from my testing after I setup a test Windows 10 PC and ran version 1.13.8.5395 of Plex Media Server to see if I’ll get the ‘Recording failed. Please check your tuner or antenna’ like I was getting from the Plex Media Server I run on my QNAP TS-1277 NAS.
Yesterday I moved my two HDHomerun Extends to my test system and setup a recording scheduled for prime-time the shows we record and watch. Last nights recording schedule was lite and everything recorded just fine.
This morning I did the same thing on the test system that I did yesterday on the QNAP system, I fired up four recordings to check signal levels and to see if the recordings would fail. Yesterday, all four failed.
Today, I fired up four recordings (all were 1 hour shows), and then checked the signal & quality status for each Extend. Tuner #1 on the first Extend was showing 87% strength and 74% quality, tuner #2 was showing 100% strength and 91% quality. The second Extend was showing 95% strength and 76% quality, tuner #2 was showing 92% strength and 80% quality. Both Extends have their own antennas (indoor), and all four recordings completed and removed all commercials.
I’m going to monitor this for a few days, and then install a HDHomeRun Quatro on my QNAP Plex Media Server and check everything again on that system which is running version 1.14.1.5488.
I’m really thinking it is a problem with version 1.14.1.5488.
You might want to test the Alpha where they are working on the tuner issue.
When I was reading through the thread, I think someone did try latest Alpha release and they still had the problem. I’ll let someone else test the Alpha.
I am using Version 1.15.0.573. I had one failure the first day when I tested a few recordings, but have not had any other failures in the last two days.
See Downloads:
Hey all,
Well since I moved to the Alpha/Preview version my Tuner issue has vanished, including the recording issues that caused the 3 WinTV DuoHD tuners I have on my PMS PC.
The only issue I have now, and have had it for a while is with running live TV through PMP on Linux, it seems the Player used in this app doesn’t transcode MPEG 2 video it plays it direct and it causes PMS on live TV to at random times to drop out to Playback Error, but through the Browser both Chrome and Firefox play perfectly without losing live TV, also I use Android Plex Media Player a lot on both my phone and Tablet without issues on live TV.
Hope we can get something fixed on whatever the issue is between PMS and PMP…
Dave
In my case (Hauppauge Quad PCIe card) it looks like the server ran out of room in the Cache directory (on my root drive in Linux which is not large). I stopped the Plex server and moved the Cache, Media and Metadata directories to another drive with lots of space and symlinked them where they originally were (/var/lib/plexmediaserver/Library/Application Support/Plex Media Server). I would like to suggest that better error messages be implemented as “Check antenna or tuner” is misleading. Most people won’t want to or won’t know how to dig through the log file to find the problem. Thanks.
I have had some more check antenna errors today and last night, from what i can see myself the server should have only been doing its scheduled task’s and recorded… So am very curious as to why its producing errors still… (Can not try alpha edition as my windows 10 PC is a 64bit system
Plex Media Server Logs_2019-01-22_23-48-58.zip (4.3 MB)
