I was hoping this thread would be helpful to me, but it’s already closed, without any answer.
I’ve deleted the cache, and I’ve restarted plexmediaserver a few times. That didn’t seem to help.
Here’s teh xml for a culprit file, in case that’s useful:
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="63c06c98-d653-40f0-bba7-0d665f83a30a" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1554360427">
<Video ratingKey="11774" key="/library/metadata/11774" parentRatingKey="11771" grandparentRatingKey="11761" guid="com.plexapp.agents.thetvdb://320724/2/3?lang=en" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="RARBG - Legion.S02E03.WEB-DL.x264-ION10" grandparentKey="/library/metadata/11761" parentKey="/library/metadata/11771" grandparentTitle="Legion" parentTitle="Season 2" contentRating="TV-MA" summary="David navigates the maze." index="3" parentIndex="2" rating="7.3" viewCount="1" lastViewedAt="1526780146" year="2018" thumb="/library/metadata/11774/thumb/1554836921" art="/library/metadata/11761/art/1554836925" parentThumb="/library/metadata/11771/thumb/1554836924" grandparentThumb="/library/metadata/11761/thumb/1554836925" grandparentArt="/library/metadata/11761/art/1554836925" grandparentTheme="/library/metadata/11761/theme/1554836925" duration="3257771" originallyAvailableAt="2018-04-17" addedAt="1334735024" updatedAt="1554836921">
<Media id="16889" duration="3257771" bitrate="839" width="720" height="400" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="sd" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="39246" key="/library/parts/39246/1524310010/file.mp4" duration="3257771" file="/media/tv/Legion/Season 2/Legion - 2x03 - Chapter 11.mp4" size="341724022" audioProfile="lc" container="mp4" deepAnalysisVersion="3" has64bitOffsets="0" optimizedForStreaming="0" requiredBandwidths="1923,1923,1923,1923,1923,1923,1923,1923" videoProfile="high">
<Stream id="57080" streamType="1" default="1" codec="h264" index="0" bitrate="578" language="English" languageCode="eng" anamorphic="0" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="400" level="31" pixelAspectRatio="80:81" profile="high" refFrames="5" requiredBandwidths="1760,1760,1760,1760,1760,1760,1760,1760" streamIdentifier="1" width="720" displayTitle="SD (H.264)" />
<Stream id="57081" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="261" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" requiredBandwidths="256,256,256,256,256,256,256,256" samplingRate="48000" streamIdentifier="2" displayTitle="English (AAC Stereo)" />
</Part>
</Media>
<Director id="26044" filter="director=26044" tag="Sarah Adina Smith" />
<Writer id="26032" filter="writer=26032" tag="Noah Hawley" />
<Writer id="26037" filter="writer=26037" tag="Nathaniel Halpern" />
<Extras size="0">
</Extras>
</Video>
</MediaContainer>
And here’s the data it should be getting: Legion - Chapter 11 - TheTVDB.com
