Regain access to server after password change Synology docker

Plex Media Server NAS & Devices
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1

Oh ■■■■, I did make the mistake to change my password after the breach notification and I NEVER EVER should have. As a lot of people posted, I too cannot get into my server, the one I spend hundreds of hours building custom collections etc.

I’m running my server in a docker on synology. If I connect locally and selecting the server, I get the Not authorized You do not have access to this server. You may be able to claim it by choosing “Open Plex…” from the Plex menu in the macOS menu bar or Windows system tray.
No options to reclaim or do anything else

Using the https://app.plex.tv/ the server is just unavailable.

Tried duplicating the docker and adding the PLEX_CLAIM variable with a reclaim code but that does not work.

Are there alternatives beyond starting over?

2

Try the User Credential Reset utility.

The readme on GitHub has instructions for Docker installations.

3

Not sure if I’m super comfortable doing that knowledge wise..not a linux guy and definitely not used to doing anything in ssh terminals :frowning:

4

the suggested changes to preferences.xml do not work for sure

5

When you added the PLEX_CLAIM, did you complete the edit and start the container within 5 minutes (token expires after 5 minutes)

Suggested changes are to remove:

PlexOnlineUsername="value"
PlexOnlineToken="value"
PlexOnlineMail="value"
PlexOnlineHome="value"

Removing these four variable pairs bring the server back to completely unclaimed status (fresh build)

6

Thanks ChuckPa, I used both of these independently, but they need to be combined.
proper order:

  • Stop plex server docker
  • Edit preferences.xml (remove values mentioned above)
  • Request a new claim code (https://account.plex.tv/claim)
  • duplicate plex docker container, add value PLEX_CLAIM with the new claim code
  • start the new docker container within 4 minutes after requesting the claim code
7

and finally, when the plex is working again on all devices, stop the duplicated docker and restart the original docker. Everything worked fine locally, but https://app.plex.tv/ complained about the server being not reachable and suggested enabling secure connections.

Changing the container fixed this though.