So this is a recent enough regression, cannot say if it was added with beta 1.42.2.10102 but I suspect most likely it is.
I have local assets for all my artwork, so fanart.jpg for my tv show backgrounds. This is still working fine at the show level but is no longer working at the season level. See example below:
… you can see the fanart background image has changed to the plex supplied background and not my local asset version.
Workaround:
As a workaround I can copy fanart.jpg to season01-fanart.jpg and this fixes the problem.
I suspect the issue is that plex does not find a season01-fanart.jpg, its now defaulting back to plex cloud supplied artwork and not the show level user defined local asset of fanart.jpg.
Cool, its probably a symptom of the same issue. I seen a post a while ago saying the plex team are refactoring some of the scanner/agent code so that work could be a factor.
Thanks @Tion1, didn’t see the post from @Insomnic_1 which looks like the same issue (I only lurk occasionally these days on this forum for the sake of my own sanity)
That’s interesting. I use Season01-backdrop.jpg and it’s not detecting. I am placing the art inside the season folder. Are you placing it on the show root folder?
the only way I found to make it work again was regress to 1.41.6.9685. It broke from 1.41.9.9912 onwards but I wouldn’t recommend those versions as the security is vulnerable.
Similar thing is happening with my theme.mp3 being ignored, but I have reported this in mid July already.
I see. I was following the help page on local assets for season posters and thought it logical to put it in the same area. I wonder if it’s a voluntary change or a detection mistake.
The new beta doesn’t have a fix and no clue as to when this regression will get fixed… No Plex employees are saying anything about it. Not here, and not in the other thread.
So if I want to be able to update my Plex Media Server past 1.41.6.9685, I guess I’ll need to find some time to use the workaround @dokuro very kindly detailed in this thread and apply it to my whole TV library. Fun hours ahead.
I hate all these recent regressions, and I hate the lack of communication about them…
Just to add an employee to this thread, this issue was already filed internally and linked with the other linked forums posts above. Sorry that we didn’t make that clear in this thread. Thank you everyone for reporting and cross posting. All the detailed responses in each of the linked threads have been extremely helpful! No ETA for when the fix(s) will land, unfortunately.
Thanks so much for the reply. I really appreciate it.
I guess what’s heavily irritating is how a regression that’s so visible as this one and that could potentially mess with a whole TV library doesn’t even have an approximate ETA. And now knowing that a workaround to the issue exists, where were you guys? We only got some kind of acknowledgement the bug existed, nothing else. Seeing this bug was heavily impacting some users, why didn’t any of you help? Why is it that the only workaround had to be found and posted by a regular user 5 days ago when the original report by @Insomnic_1 was posted in July? I can rationalize the fact there’s is no ETA at all, but I would have expected a bit of help from you guys. I’m sure you can understand how frustrating this feels.
But anyway, thanks to @dokuro I now know a workaround to this bug, just one that will be very time consuming. But at least now I see a possibility to update my server past 1.41.6.9685
Well… it’s a cosmetic issue not functionality breaking and I’d bet MOST folks don’t change their default backgrounds in which case they’d never see this bug. Some might even see it as a fun feature getting different backgrounds.
Folks using local assets is even smaller niche than those who change their default backgrounds (a huge selling point of Plex was not having to manage local assets anymore).
Plus the New Experience is rolling out soon… (any day now for Roku according to their last statement).
So… low priority.
Not to defend anything - I’d be happier if they fixed a regression sooner - but just to maybe set expectations a bit. It helps lower my own stressors about it anyways; employee says they’re on it, it’ll get fixed eventually (that’s more than I’ve gotten for some actual functionality breaking things I’ve reported).
Indeed. Bugs like this make me so thankful that I spent the time investing in my local assets, the default artwork is so substandard in plex, especially since they moved away from tmdb and over to gracenote.
I think I’ll take the opportunity to download and begin using local assets for all the TV Shows/Movies on my server (I was using the Poster and Background tabs for everything). I was already thinking about it before, but never had the time to do it. It will be very time consuming to download and setup everything. But I guess now it’s finally time, I don’t have a choice
Generate a list of your media, movie first, then tv, music or whatever order is more important to you. Then do 5-10 a day (whatever you have time for) and before you know it your done. Your future self will thank you.
Also, if you ever decide to move to an alternative your future proofing yourself.
Seconding ThePosterDB … I particularly like some of the collections folks have created for trilogies and TV shows and such. Some really fun unofficial stuff.
@Insomnic_1 and @dokuro , I wanted to thank you both for your help dealing with this bug. Such help is very valuable.
I do still think such a visible, high-profile regression is unacceptable. It might not be preventing the correct playback of TV shows, but it definitely messes with the visual of painstakingly curated TV libraries. And with software like Plex that encourages you to deeply customize the visual of your libraries, I do feel such a bug is very disruptive. Especially when it’s a regression.
Now let’s begin the creation of local assets for all my items… Let’s hope it will shield me from that kind of bug in the future.
I do still think such a visible, high-profile regression is unacceptable. It might not be preventing the correct playback of TV shows, but it definitely messes with the visual of painstakingly curated TV libraries.
Yep, that’s me. It’s not preventing playback, but I notice this issue every single day and hate it with a passion.
I set every single asset manually and for TV shows I started using local assets too. Didn’t think I’d have to use local background art as well.
Really hope to see this sorted out very soon. The fact that the next version will not fix this already makes me sad. Doesn’t even seem like a huge or difficult issue to track down.
.)
