Reinstall on QNAP and now "No soup for you!"

Plex Media Server NAS & Devices
1

I’ve had Plex installed for some time from the App Centre stock package but I got fed up with the version lag with the publicly available version.

So I uninstalled the Qnap version as I wanted a fresh install and installed the version from the Plex website (v1.21.2.3943).

Now when I browse to the local website to setup my Plex server again I get the error
“No soup for you!
You do not have access to this server”

I’ve logged on to plex.tv and looked for the old server under authorised devices but I don’t see it.

Please can you help as I’ve tried to uninstall and reinstall without any luck?

Many thanks.

2

When you uninstall, one thing which doesn’t happen is that Plex.tv is not notified.
That leaves the ID numbers of the server you just uninstalled as “active”.

When you now install again, Plex/web is looking for the old ID numbers at that IP address but it’s getting the ID numbers of the new server you just installed.

The solution:

  1. https://app.plex.tv -> Settings -> Authorized Devices -> Server (dropdown)
  2. Delete (Remove) the old server instance
  3. Sign out of Plex/web (upper right corner)
  4. Close the browser tab and open fresh to http://ip.addr.of.qnap:32400/web
  5. Now Plex.tv, Plex/Web, and PMS will be in sync again.

Given you don’t see the old server under Authorized Devices (which is unusual), just skip that step and make certain to log out of Plex/web and continue to open the QNAP via http://ip.addr.of.qnap:32400web

3

Thanks @ChuckPa for the quick response.

I’ve followed your steps and removed all authorised devices (see screenshot).

authoriseddevices
authoriseddevices942×531 89.9 KB

There was no server instance in the bar on the left (as you can see) so I skipped that part too.

I then signed out of plex and closed the tab.

After opening a new window with the plex web page it asked me to sign in again and I get the online services on the homepage but no mention of my server in the navigation bar on the left and if I go to settings no mention of any servers in the list on the left - any ideas?

4

Yes. Look at your browser URL.

It’s pointing to app.plex.tv.

Are you 100% certain you accessed the QNAP by http://IP.addr.of.QNAP:32400/web ?
Are you and the QNAP both on the same RFC-1918 compliant subnet ?

You cannot use app.plex.tv until after the PMS installation is paired with your Plex account.

5

Thanks for the repsonse.

Yes, I went via app.plex.tv to remove the authorised devices, signed out and then opened a new window with http://IP.addr.of.QNAP:32400/web.

It turns out your instructions were right and I was following your instructions correctly BUT The issue was with your comment there around the subnet - I was trying to access the page from a local but different routed subnet.

I’ve now connected to the same subnet as the server is on and its taken me straight to the setup page and I’m through into operation.

Sorry if I missed that part in some other instructions but why does it behave in this way? Is it security?

6

Correct…

During initial claim of the PMS, one must be on the same IP net, and that must belong to a Private Address Space range

7

Thanks @dane22, makes perfect sense.

8

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