Why am I not authorized to log into my server or server not found?

Plex Media Server NAS & Devices
1

I am running plex on a QNAP TVS-871 NAS. It has been working fine for about a year and a half. I was doing some cleanup on my system. There were several extra devices in the “Settings->Devices” list. I decided to delete some of the old ones. I accidentally deleted the server like is talked about on the https://support.plex.tv/hc/en-us/articles/115007577087#RemovingADevice page. I tried re-adding the server as discussed on the same web page by re-signing into my Plex account. The device wasn’t re-registered and doesn’t appear again in the devices list. As a matter of fact the “Server” menu doesn’t show up on the “Devices” page any more.

When starting Plex on my computer, I get the message “Looking for servers… Please wait while servers are discovered.” I’ve tried going through the debug items on the “Why can’t the Plex app find or connect to my Plex Media Server” web page, https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server- . I have downloaded the latest version of Plex server for thq QNAP and installed it. When I log into the Plex web app, the server menu doesn’t show up. I’m not sure how to log into the server. I must be missing something on the Forum pages. Although when I open the Plex app on my Ipad the server shows up in the “Locations” of servers list. However it says the server is “Unauthorized”.

I’m not sure of the official way to confirm that the server is running, but when I look for the process when logged into the QNAP console, it looks like it is running. When I run “ps” I get this:
[~] # ps -Alf | grep -i plex
2760 admin 940 S grep -i plex
3247 admin 62416 S ./Plex Media Server
4097 admin 52736 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.7.5.4035-313f93718 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/SyI”stem.bundle
4256 admin 24488 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex DLNA Server
4259 admin 15296 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared 1.7.5.4035-313f93718 32600 /waitmutex

Here are the error messages I find in the log files:
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Logs] # grep -i error *
Plex DLNA Server.1.log:Jul 08, 2017 22:09:33.186 [0x7fb1007d2800] ERROR - Couldn’t rename file /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna-new.db-shm to /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna.db-shm: No such file or directory
Plex DLNA Server.1.log:Jul 08, 2017 22:09:33.186 [0x7fb1007d2800] ERROR - Couldn’t rename file /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna-new.db-wal to /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna.db-wal: No such file or directory
Plex Media Server.1.log:Jul 08, 2017 22:09:26.989 [0x7f8d61e14800] ERROR - SQLITE3:0x10, 1, duplicate column name: grandparent_guid
Plex Media Server.1.log:Jul 08, 2017 22:09:26.989 [0x7f8d61e14800] ERROR - SQLITE3:0x10, 1, duplicate column name: originally_available_at
Plex Media Server.1.log:Jul 08, 2017 22:09:28.217 [0x7f8d54bff700] ERROR - JobManager: child process returned: 1 (Operation not permitted)
Plex Media Server.1.log:Jul 08, 2017 22:09:30.332 [0x7f8d61e14800] ERROR - Transcoder: Error cleaning old transcode sessions: boost::filesystem::directory_iterator::construct: No such file or directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions”
Plex Media Server.1.log:Jul 08, 2017 22:09:30.371 [0x7f8d53623700] ERROR - SQLITE3:0x10, 14, cannot open file at line 34876 of [fc49f556e4]
Plex Media Server.1.log:Jul 08, 2017 22:09:30.371 [0x7f8d53623700] ERROR - SQLITE3:0x10, 14, os_unix.c:34876: (2) open(/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/gn_lists.gdb) - No such file or directory
Plex Media Server.1.log:Jul 08, 2017 22:09:30.844 [0x7f8d53623700] ERROR - SQLITE3:0x10, 14, cannot open file at line 34876 of [fc49f556e4]
Plex Media Server.1.log:Jul 08, 2017 22:09:30.844 [0x7f8d53623700] ERROR - SQLITE3:0x10, 14, os_unix.c:34876: (2) open(/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/gn_lists.gdb) - No such file or directory
Plex Media Server.1.log:Jul 09, 2017 02:04:30.338 [0x7f8d4dd11700] ERROR - Uncaught exception running threadpool task: Vectors of size 0 are not allowed.
Plex Media Server.log:Jul 09, 2017 12:33:13.299 [0x7fd8cd594800] ERROR - Transcoder: Error cleaning old transcode sessions: boost::filesystem::directory_iterator::construct: No such file or directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions”
Plex Media Server.log:Jul 09, 2017 12:41:20.404 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:41:20.404 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:41:20.405 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:41:20.405 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:41:20.405 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:20.505 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:20.605 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:20.705 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:20.805 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:20.905 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:21.006 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:21.106 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:21.206 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:21.306 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.087 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:41:33.087 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:41:33.087 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:41:33.087 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:41:33.088 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.188 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.288 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.388 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.488 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.588 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:41:33.688 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.140 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:42:12.140 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 12:42:12.140 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:42:12.141 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 12:42:12.141 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.241 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.341 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.441 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.541 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.641 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.741 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.842 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:12.942 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 12:42:13.042 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.216 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 14:12:59.216 [0x7fd8bd336700] ERROR - Error broadcasting message: send_to: Network is unreachable
Plex Media Server.log:Jul 09, 2017 14:12:59.216 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 14:12:59.216 [0x7fd8bd336700] ERROR - NetworkService: Couldn’t join multicast group: set_option: No such device
Plex Media Server.log:Jul 09, 2017 14:12:59.216 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.316 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.416 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.516 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.617 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.717 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:12:59.817 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:33.310 [0x7fd8bd336700] WARN - NetworkServiceBrowser: Error sending out discover packet from 169.254.100.100 to 169.254.255.255: Invalid argument
Plex Media Server.log:Jul 09, 2017 14:15:33.310 [0x7fd8bd336700] WARN - NetworkServiceBrowser: Error sending out discover packet from 169.254.100.100 to 169.254.255.255: Invalid argument
Plex Media Server.log:Jul 09, 2017 14:15:33.310 [0x7fd8bd336700] WARN - NetworkServiceBrowser: Error sending out discover packet from 169.254.100.100 to 239.255.255.250: Invalid argument
Plex Media Server.log:Jul 09, 2017 14:15:35.153 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.254 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.354 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.454 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.554 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.654 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.754 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.854 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:35.955 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 09, 2017 14:15:36.055 [0x7fd8bd336700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Plex Media Server.log:Jul 10, 2017 02:03:13.314 [0x7fd8b8f1a700] ERROR - Uncaught exception running threadpool task: Vectors of size 0 are not allowed.
Plex Media Server.log:Jul 10, 2017 19:54:05.119 [0x7fd8b8f1a700] ERROR - Error issuing curl_easy_perform(handle): 28
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Logs] #

I have run out of ideas. Does anyone know what the issue might be?
Thanks,
Randy

2

A number of steps but a ‘warm start’ is the solution.

  1. Sign your browser out of your Plex account.
  2. Stop PMS
  3. Remove file "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Preferences.xml"
  4. Start PMS
  5. Open the IP address of your machine http://ip.addr.of.qnap:32400/web in the browser tab
  6. You’ll be greeted with the startup / setup / first run wizard
  7. Sign in to reclaim it.
  8. Don’t create any Library sections… Skip that
  9. Click through and get to the Dashboard
  10. Your Libraries are waiting for you
  11. Settings - Server - General
  12. Verify the machine is signed in to your Plex account.
  13. Verify / adjust your other as needed
1 Like
3

I did each of these steps:

  • Sign your browser out of your Plex account.
  • Stop PMS
  • Remove file “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex
    Media Server/Preferences.xml”
  • Start PMS
  • Open the IP address of your machine http://ip.addr.of.qnap:32400/web
    in the browser tab
  • You’ll be greeted with the startup / setup / first run wizard

However I was not greeted with the first run wizard. Plex just went to
the “Looking
for servers…", the same as it did without removing the “Preferences.xml”
file.

4

while at the shell , did you ps -ef | grep -i plex to see if it’s actually running?

5

The PMS seems to be running and stoping correcting at the correct time, but
I still am not able to get logged into the server. Do I need to completely
uninstall the Plex Server software?

Here’s the results from the greps after each step:

Here’s the results of the grep after each step:

[/share/CACHEDEV1_DATA/.qpkg] # ps -ef | grep -i plex

28688 admin 944 S grep -i plex

31827 admin 61756 S ./Plex Media Server

31845 admin 51680 S N Plex Plug-in [com.plexapp.system]
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py
–server-version 1.7.5.4035-313f93718
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/System.bundle

31903 admin 24040 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
DLNA Server

31909 admin 15368 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
Tuner Service
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared
1.7.5.4035-313f93718 32600 /waitmutex

[/share/CACHEDEV1_DATA/.qpkg] #

Sign your browser out of your Plex account.

[/share/CACHEDEV1_DATA/.qpkg] # ps -ef | grep -i plex

30144 admin 1040 S grep -i plex

31827 admin 61704 S ./Plex Media Server

31845 admin 51680 S N Plex Plug-in [com.plexapp.system]
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py
–server-version 1.7.5.4035-313f93718
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/System.bundle

31903 admin 24008 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
DLNA Server

31909 admin 15368 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
Tuner Service
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared
1.7.5.4035-313f93718 32600 /waitmutex

[/share/CACHEDEV1_DATA/.qpkg] #

Stop PMS

[/share/CACHEDEV1_DATA/.qpkg] # ps -ef | grep -i plex

2499 admin 1012 S grep -i plex

[/share/CACHEDEV1_DATA/.qpkg] #

Remove file “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex
Media Server/Preferences.xml”

[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server] #
ps -ef | grep -i plex

3658 admin 924 S grep -i plex

Start PMS

[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server] #
ps -ef | grep -i plex

3658 admin 924 S grep -i plex

[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server] #
ps -ef | grep -i plex

6215 admin 62292 S ./Plex Media Server

6226 admin 49904 S N Plex Plug-in [com.plexapp.system]
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py
–server-version 1.7.5.4035-313f93718
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/System.bundle

6290 admin 23396 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
DLNA Server

6299 admin 15248 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex
Tuner Service
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared
1.7.5.4035-313f93718 32600 /waitmutex

6307 admin 45416 S Plex Plug-in [com.plexapp.agents.imdb]
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-313f93718/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py

6

What do your log files show?

7

Here are the error messages:

[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media
Server/Logs] # grep -i error Plex\ Media\ Server.log
Jul 13, 2017 03:17:51.628 [0x7feefdf9b800] ERROR - Transcoder: Error
cleaning old transcode sessions:
boost::filesystem::directory_iterator::construct: No such file or
directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media
Server/Cache/Transcode/Sessions”
Jul 13, 2017 03:22:51.920 [0x7feeeafff700] ERROR - Error cleaning media
bundles: boost::filesystem::directory_iterator::construct: No such file or
directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media
Server/Media/localhost”
Jul 13, 2017 03:22:51.920 [0x7feeeafff700] ERROR - Error cleaning metadata
bundles: boost::filesystem::directory_iterator::construct: No such file or
directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media
Server/Metadata”
Jul 13, 2017 03:22:51.921 [0x7feeeafff700] ERROR - Uncaught exception
running threadpool task: Vectors of size 0 are not allowed.
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media
Server/Logs] #

8

IP Address of QNAP, as well as workstation used are?

9

QNAP IP address: 42.242.24.82
Workstation IP address: 42.242.24.89

10

That will not work!

See pinned FAQ here named QNAP FAQ…READ ME FIRST!!! Q22

1 Like
11

Yep. I was missing the step about changing the IP address to get Plex to know that it needed to run the setup:

Q22: Which IP Address should my QNAP have
Servers need fixed (or reserved) IP addresses. To avoid a clash with any other server on the internet, you MUST use what is known as Private Address Space. According to RFC 1918 these are:
10.0.0.0 – 10.255.255.255
172.16.0.0 – 172.31.255.255
192.168.0.0 – 192.168.255.255
You will not be able to perform initial parametrization if you use another IP range because PMS “thinks” that you are trying to access remotely, therefore disabling initial setup.

12

The fix proposed by ChuckPA worked for me. Thanks!