Can no longer see qnap on plex

Plex Media Server NAS & Devices
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging

Hi

I have had a password hacked so I decided to change everything. So I changed my plex password but when I went back onto my qnap 453-be it said my Nas (thats what it’s named) was unavailable. My app wasn’t up to date so I deleted it and installed the latest version from plex website. Now when I open the sever on the qnap it doesn’t look for the Nas. When I click on +my media it says add your media to plex, download the plex media server to add your media, even though I’ve clicked on open on the plex media app on the qnap to get to this interface. I’m unsure how I make the app search for content on the qnap it’s installed on. I’m guessing it’s something to do with claiming but I’m unsure what to do. Please help.

2

When you make such a massive change, there’s one more step you should take.

  1. open http://app.plex.tv
  2. sign in
  3. Settings - Authorized Devices (left side)
  4. Server drop down
  5. Delete the old QNAP server name

We need to do this because the QNAP’s hostname didn’t change but the ID numbers did.

Plex.tv is using the NAS name and looking for the old ID numbers (which no longer exist)

  1. After you REMOVE the old QNAP entry, Restart it in App Center.
  2. Sign your Plex/web browser out of Plex.tv (upper right)

Now you’re as close to fresh as possible.

open http://ip.addr.of.qnap:32400/web

3

Same problem on Synology, I can’t get my libraries back :confused:

4

Thanks. When I go to authorized devices. I drop the all but there is no option for server just android, Roku, iOS and web.

5

Renaming preferences.xml do the trick for me :wink:

6

I signed out and restarted the server. Now I get

No soup for you!

The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.

If I click on the plex logo it takes I can see tv, movies etc with the option + your media but same problem as before. I may have clicked remove server from my account when I was trying to fix this. Is there a way I can get this working again?

7

How do I do that?

8

Paul,

QNAP does not yet have an established shared folder which is user-facing.
I’m trying to find time to add that.

For how, Dane22 (a ninja), has an alternative.

https://github.com/ukdtom/PMSLibShare/releases

9

To both:

This is a Synology procedure but works for QNAP too

10

Thanks. I’ll give it a go

11

I went to this thread, but it was for Syno : Connexion problem
Seems that now ChuckPa got this :slight_smile: Good luck !

12

My path on filestation is slightly different. Plex>plex media server and there is a preference file there. However when I open it it just has 2 lines of text. The first is the XML version and coding the second contains preference but only oldest previous version, machine identifier, processed machine identifier, anonymous machine identifier and metricepoch. I’ve tried restarting the server but nothing else get spopulated. Am I looking in the wrong place. Thank you for continuing to help me, I have no chance without you.

13

Paul,

Are you good with the shell (SSH command line) ? :smiling_imp:

Let’s find out where things are installed.

  1. Using “Putty” or “ssh”, sign in to the QNAP’s command line as admin
  2. type the following and let’s see what we find.
echo  /share/*/.qpkg/Plex*

Let me know what you get.

On my system, it looks like this

[~] # echo /share/*/.qpkg/Plex*
/share/CACHEDEV2_DATA/.qpkg/PlexMediaServer
[~] #
14

I’ve used putty before with help but I’ll need step by step instructions please if you don’t mind.

15

I forgot, there’s a quick way :smiley:

You can create the PlexData share (which is what I’ll be creating in an upcoming update) manually

Screenshot from 2020-05-26 12-19-34
Screenshot from 2020-05-26 12-19-34804×564 39 KB

Screenshot from 2020-05-26 12-22-20
Screenshot from 2020-05-26 12-22-20789×569 30.9 KB

16

Ok Ive created that and now the path to preference file is the same as in your instructions. However the preference files only contains the same info as before.

17

you had no other locations for Plex?

Did you delete the Preferences.xml before starting this quest ?

18

No I didn’t delete anything, I think I clicked remove this server on the web portal when it wouldn’t let me access it but I never manually deleted anything off the server. I currently have the 2 paths to plex, one that showed up after I install the qpkg that you linked and the second the shared folder that I just created.

19

Good.

If you only REMOVEd the server, it still exists. It will re-assert itself at Plex.tv when it’s restarted

To get the plex/web credentials back in sync with it (Plex/web is EXTREMELY fussy and, imho, a PITA),

  1. Sign out of Plex/web
  2. Close & reopen the browser
  3. Open an INCOGNITO window before opening anything Plex
  4. After restart Plex, open http://ip.addr.of.qnap:32400/web

Now you and it will sync up (password sign in)
If it wants to create a new server, play along but DO NOT create new sections. Skip over that part. – I say this because I don’t know the state of your system.

When you get through the setup wizard’s questions and arrive at the dashboard, we can figure out what happened.

If you uninstalled the package – then you really do need start over (the data was erased at uninstall which is how QNAP is)

If it was just out of sync, you’ll be back in biz.

20

Sorry I misunderstood you. I did manually uninstall plex for the qnap, which I guess what you just suggested didn’t work. Have I screwed things up?