So how are we supposed to get tech support?
Plex mentions they don’t do any of these and recommands we go through the forums.
All I’m asking is to get access back to my personnal video libraries, on my LAN (not even on remote access). I’ve been scrolling, reading and asking questions for over 10 day, yet I can’t find any solutions.
This is beyond rediculous and I’m currently seeking other alternative. It’s a shame since we really enjoyed Plex for several years.
I don’t work for Plex.
Meanwhile, why not do us and yourselves a favor and give us the old app back and the option never to upgrade. You keep proving that you don’t test your software. We don’t trust you. You haven’t earned it.
Why is the old app not back in the respective app stores? Would it be such a bad decision to admit the mistake of releasing this app and rolling back to the old one?
Daily crashes across devices. Missing features like repeat. No ability to restart viewing (hangs forever).
As a tech executive, someone absolutely needs to be fired for the decision to release this.
Well, for this, it is necessary that the understanding of Plex decision makers is like “this is a disaster”. But I doubt that they see it as such. I haven’t heard anything like that.
Fun fact about the new experience app: You cannot download app logs to help the devs to fix things… 
Also fun fact: the above isn’t true. You can download app logs.
Oh, cool.
One of the support team could not find that yesterday… was it Chuck?
The Apple TV beta app can’t download logs and I pinged Craig about it a week ago but haven’t heard anything about it.
Thank you for clarifying.
This, coordinated with price increases… I can’t see all my libraries, can’t shuffle my music videos, can’t play certain stuff… Why would you actively piss off customers with an unwanted, poorly implemented update when your primary competition is free? I don’t want to have to learn jellyfin, but is it finally time?
Lifetime pass, been using Plex for 8 years. Never before had cause to post in the forums, so this is my second post ever, the first being a few minutes ago profusely thanking another user who advised on how to downgrade to older version of the android app.
Who is this new UI meant to appease? Have people been asking for this? How was this app allowed to release with so many problems? A very large amount of my files are now unplayable as they have vobsubs, and the playback crashes instantly with vobsub enabled on the few I’ve tried.
Seriously, this new app is a mystery. What need for it was there? It improves nothing, breaks a lot of things, and flies in the face of what brought I suspect the majority people to Plex in the first place - Being able to play their own media anywhere, easily, in one app. Not having other platforms paid content thrust in their faces. Not free streaming channels which rarely have anything of value. Not needing separate apps for different media types. And it did it well, in my experience at least. So again… Why?!
As there is a good chance that Plex will pull the old ‘your app is too old, need new version to continue using Plex’ trick before long to screw over those of us who downgraded to escape this nonsense, I’ll now be looking at the alternatives. Not that Plex would care anyway, because they had all of the money they will ever get out of me in one hit years ago. Their focus seems to be on getting new customers (ha, great first impression this new app will make on them!), don’t seem to care too much about keeping the ones they already have happy.
Seeya Plex, you were good whilst you lasted.
Hate the iOS App… I loved Plex because it was all in one app… this is not forward progress…
Plex support has been horrible. The new app straight up sucks. Audio is terrible. Skips around constantly. No support at all. The beginning of the end of plex I guess. No one at plex seems to care. Just restore the old app for heck sakes!
They dont care. Not one bit. As Jello Biafra would say "Shut up! Do not attempt to think or depression may occur. Remain calm!! The number one enemy of progress is question. Ad revenue is more important than individual will. SHUT UP! BE HAPPY! The updates you never requested are now MANDATORY. At last every choice is made for you!
I also want to put in my vote for dissatisfaction on the app update. It is extremely unpleasant to use. I feel as if Plex is following suit with many other products that have been degraded due to a design-by-committee or design-by-marketing or design-by-investors (whatever that means). I used to tell all my friends how great the utility was but now I am warning them and waving them off.
Time for mini pc, but can’t find a good air mouse
There’s one good reason for a new app.
The company is unifying the codebase and UX. No longer should we see fundamental things like the way a file is marked as “played” differing across platforms. And development should be faster, with work being applicable to many clients.
That’s a fair and good reason to tear it all down and start over because the mishmash we had before was bad and development was slow.
I’m not defending what we got, the new apps’ deficiencies are obvious. But in principle a clean sheet unified redesign with a unified technology stack was a good idea, IMHO.
I hope they can give us the great unified experience that they promised. Time will tell.
I’ve been a pretty heavy critic of changes in the past. My favorite version of Plex was the one I started with back nearly a decade ago.
As a proponent of efficiency in my line of work, I get why they’re doing this.
The good news in with a unified code base is that when a feature is fixed or updated now, all of the future rollouts should have it already implemented. So, while there are pain points here, I’d hope they’re solved by the time it starts hitting most of the major TV app versions.
There’s no discussion about this.
But do you really paid your Plex pass to become a beta tester without even the option to still use what has functioned well.
As there will not be a roadmap published, you’ll never know if a feature gets back or a bug gets fixed that you did not have before this “new release”.
Most critizism is about crippling a software - we are talking about an existing player software for an already supported device.
It’s Plex to blame if they decide to start from the beginning. How long did it take them to develop the classic players? Now, they even have less developers.
They are doing this to save money in the future. Nothing wrong with that. But they follow a top-to-bottom policy where they are at the top and their users are at the bottom of things.
And with bringing out a half-baked product like this, they really don’t have any reason of not working together with their user base - and getting together a most-wanted wish-list of their user-base… do you see any signs that they act like this? I do not.
They are acting like everything is fine and bug fixes are done when they are done at the devs will.
No sign of “we underestimated this” and “we hear your wishes, it’s time to turn and re-collect you where we lost you”…
