Server Version#: 1.43.2.10687
Player Version#:4.159.0
I recently bought Plex pass so i could acces my media when on vacation etc. I can acces my libraries remotly however it says ‘indirect’ and that I’m accessing it trough relay.
When I enable remote acces plex says ‘fully accessible outside your network’.
But when I refresh the page it instantly goes to ‘Not available outside your network’.
I’ve tried every troubleshooting guide I can find but it seems everything that is explained is different for me, or I can’t find the right thing. I’m very much a noob when it comes to networking I have no idea how port forwarding works, but i’m not afraid to try things.
However I’m at the point where I have 25 different tabs open and multiple network screens, CMD, Manuals etc. Honestly I can’t see the forest trough the trees anymore.
I’m running my server on my main PC with Windows 10.
My Router is a Fritz!box 7530 AX.
Any help is GREATLY appreciated!
A growing “issue” recently (the last several years) is an increasing number of ISPs employing a network topology called CG-NAT. The long and short of it is that it places a customer in a double-NAT configuration over which they have no control.
This, unfortunately, wreaks havoc with services which home users attempt to expose to the open Internet, such as Plex. Port forwarding as we know it doesn’t work through a CG-NAT, therefore preventing Plex remote access (which requires it).
The first thing I’d suggest is to check if the IP address shown at canyouseeme.org is the same as the WAN IP address shown in your router’s configuration interface. A more general suggestion is to ensure that your public IP address isn’t in the 100.64.0.0/10 address space (100.64.0.0 to 100.127.255.255).
the IP the site shows is 92.xxx.xx.xx so I’m guessing that means its not in the space you mentioned. this is also completly different from any of the IP’s I can find elsewhere. and they are usually 192.xxx.xxx.x or 255.xxx.xxx.x
Do you use more than one router in your home network? For example, an ISP-provided router then your own? A common example of this would be if your ISP provided a cable modem/router combination device and then you installed a second router behind it (perhaps for better Wi-Fi).
No only the Fritzbox wich has a straight DSL connection and the PC is plugged straight in that same router.
Are you manually specifying a port to forward on your Fritzbox router? And then manually configuring Plex remote access for that same external port (PMS will always using TCP 32400 internally)?
No just using the automatic config that plex does. I’ve tried doing the manual port but last time I almost bricked my router as I did something wrong but unsure what. so I’m a little hesitant to try that again. I know the router uses 49000 as the UPnP port but setting that in Plex did not do anything diffrent either.
Can you show a screenshot of your router’s interface where you start the configuration of a new port-forwarding rule?
Ok. In that dialog:
- For “Application” select “Other application.”
- For “Protocol” select TCP.
- For “Port to device” enter 32400 in both fields.
- For “Port requested externally” enter “55555” (it could be a different port if you’d like, but it needs to be unprivileged and unused).
Save that rule. Then, in the remote access settings in Plex, select the “Manually specify public port” check box and enter “55555” (or whatever port you chose in the last step). Then click the “Save Changes” button at the bottom of the screen. Finally, click the "Retry: button beside the “Manually specify public port” setting.
still the same connect, says everything is ok then after a minute not available
Can you try restarting both your router (power off, power on) and your Plex server?
Is the IP you see on that site the same one you see in your router for WAN ip? It needs to match.
If you can’t find the WAN ip in your router (usually on an initial page or status page), open a cmd prompt on your computer and type in tracert 8.8.8.8 . Is one of the first few hops in the range mentioned, 100.64.0.0 - 100.127.255.255?
restarted everything but sadly with same result
IP’s are diffrent, with the CMD command it shows me 6 different IP’s all of them not within the range mentioned
To be clear, what I asked in my first reply and what @veeejay asked is if the WAN IP shown in your router’s (Fritzbox) interface is the same as that shown at canyouseeme.org. Or try ipchicken.com.
What we’re trying to establish here is that you’re seeing an accurate representation of what the wider Internet sees.
yeah i got that, i can’t directly find anything clear about the WAN IP in my router’s interface but using @veeejay 's CMD the IP’s shown are all different from what the sites show me
Those IPs will all be different since it’s hitting different servers as it leaves your computer and travels to the Google DNS. Is one of the first few that come up after you run the command in the range?
no all off them are way above the range and one is below the range
I have to believe there’s somewhere in the Fritzbox’s interface which show’s its current WAN/public IP address. Every router with which I’ve ever worked provides this information.
