Remote Access Also Recently Broken

Plex Media Server Remote Access
1

Server Version#: 1.40.4.8679 and 1.40.5.8829
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Looks like I’m having the recent issue with remote access. Started last night. I’ve tried troubleshooting issues. Looks like a bad cert:

Aug 08, 2024 18:48:37.245 [140069398170424] DEBUG - Request: [192.168.50.54:53909 (Subnet)] GET /updater/status (11 live) #169 GZIP Signed-in Token (sean.mcduffee) (Firefox)
Aug 08, 2024 18:48:37.246 [140069433969464] DEBUG - Completed: [192.168.50.54:53909] 200 GET /updater/status (11 live) #169 GZIP 0ms 440 bytes (pipelined: 10)
Aug 08, 2024 18:48:37.265 [140069398170424] DEBUG - Request: [192.168.50.54:53909 (Subnet)] PUT /updater/check?download=0 (11 live) #16c GZIP Signed-in Token (sean.mcduffee) (Firefox)
Aug 08, 2024 18:48:37.265 [140069398170424] DEBUG - [Req#16c] AutoUpdate: requesting check endpoint: /updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=synology-dsm7&version=1.40.5.8829-d609c37a9, download: NO
Aug 08, 2024 18:48:37.265 [140069398170424] DEBUG - [Req#16c] Downloading document https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=synology-dsm7&version=1.40.5.8829-d609c37a9
Aug 08, 2024 18:48:37.265 [140069398170424] DEBUG - [Req#16c/HCl#63] HTTP requesting GET https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=synology-dsm7&version=1.40.5.8829-d609c37a9
Aug 08, 2024 18:48:37.343 [140069406808888] DEBUG - [HttpClient/HCl#62] HTTP/2.0 (0.1s) 200 response from PUT https://plex.tv/api/servers/376a37dc279caf1f90374a48cfc9fef3f673b757/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=e8995615-af71-4c9a-ac8b-5dc5feb029ac (reused)
Aug 08, 2024 18:48:37.344 [140069436078904] DEBUG - Completed: [192.168.50.54:53907] 200 PUT /myplex/refreshReachability (11 live) #16b GZIP 102ms 328 bytes (pipelined: 22)
Aug 08, 2024 18:48:37.369 [140069406808888] DEBUG - [HttpClient/HCl#63] HTTP/2.0 (0.1s) 200 response from GET https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=synology-dsm7&version=1.40.5.8829-d609c37a9 (reused)
Aug 08, 2024 18:48:37.370 [140069398170424] INFO - [Req#16c] AutoUpdate: no updates available
Aug 08, 2024 18:48:37.370 [140069436078904] DEBUG - Completed: [192.168.50.54:53909] 200 PUT /updater/check?download=0 (11 live) #16c GZIP 105ms 328 bytes (pipelined: 11)
Aug 08, 2024 18:48:37.548 [140069433969464] DEBUG - CERT: incomplete TLS handshake from [::ffff:54.170.120.91]:64856: sslv3 alert certificate expired (SSL routines)
Aug 08, 2024 18:48:37.637 [140069436078904] DEBUG - [EventSourceClient/pubsub/172.104.216.125:443] EventSource: Got event [data] ‘’
Aug 08, 2024 18:48:37.637 [140069436078904] DEBUG - [EventSourceClient/pubsub/172.104.216.125:443] PubSub: Got notified of reachability for async identifier e8995615-af71-4c9a-ac8b-5dc5feb029ac: 0 for 32.217.59.217:16558 (responded in 293 ms)
Aug 08, 2024 18:48:37.637 [140069436078904] DEBUG - [EventSourceClient/pubsub/172.104.216.125:443] MyPlex: reachability check - current mapping state: ‘Mapped - Publishing’.
Aug 08, 2024 18:48:37.637 [140069436078904] DEBUG - [EventSourceClient/pubsub/172.104.216.125:443] MyPlex: mapping state set to ‘Mapped - Not Published (Not Reachable)’.

But not totally sure. I have rebooted the PMS and the machine it runs on as of Aug 8 18:40.

I’ve attached the full logs. Any help would be appreciated. Server was running fine for literally years until 24 hours ago or so.

Thank you very much
Plex Media Server Logs_2024-08-08_18-48-42.zip (1.2 MB)

1 Like
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This is the fix re another post:

I fixed it! I had to reclaim my plex server. I logged in locally, then went to the settings and then authorized devices. I the deleted my server, and then went to general and reclaimed it. Then I went to Remote Access and rechecked and it worked. I then had to go in to Plex Home settings to fix the authorized media sources for all of my managed users. Sounds like a lot of work, but it only takes a minute or two. I probably restarted the server once or twice during all of that, but that is basically it.

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Thanks for this. My issue was slightly different. My server would drop randomly if I was streaming live DVBT2 TV within my LAN. Most annoying. Deleting and then reclaiming worked a treat.

Edit- spoke too soon.

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