Server Version#:4.29.2
Player Version#:
I’ve been having issues with remote access. It appears that my movie library (local drive) works fine but my series library (NFS mount) consistently gives playback errors.
Both work flawlessly on the local network.
Any tips or suggestions?
Thanks
Too many possibilities to guess
Logs?
Specific errors called out?
Plex Media Server.log
Oct 30, 2020 15:48:55.382 [0x99efd440] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Oct 30, 2020 15:48:55.382 [0x99efd440] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Oct 30, 2020 15:49:28.167 [0xa31fd440] ERROR - Unable to find client profile for device; platform=PlayStation, platformVersion=v2.2.0-0-g7a4da32 SDK: (0x06008051u), Built: May 28 2019 17:55:06, device=PlayStation 4, model=PlayStation 4
Oct 30, 2020 15:49:29.432 [0xa31fd440] ERROR - [Transcoder] Unrecognized option 'crf:0'.
Oct 30, 2020 15:49:29.432 [0xa31fd440] ERROR - [Transcoder] Error splitting the argument list: Option not found
Oct 30, 2020 15:49:30.361 [0xa31fd440] ERROR - Unable to find client profile for device; platform=PlayStation, platformVersion=v2.2.0-0-g7a4da32 SDK: (0x06008051u), Built: May 28 2019 17:55:06, device=PlayStation 4, model=PlayStation 4
Oct 30, 2020 15:49:30.437 [0x996fc440] ERROR - Unknown metadata type: folder
Oct 30, 2020 15:49:30.578 [0x99efd440] WARN - SLOW QUERY: It took 440.000000 ms to retrieve 50 items.
Oct 30, 2020 15:49:30.716 [0x986fa440] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Oct 30, 2020 15:50:15.009 [0xa41ff440] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Plex Transcoder Statistics.log
<SessionReport version="2" startTime="0" startTimestamp="Oct 30, 2020 15:49:29.103" key="/library/metadata/32031" session="yzdexc1t8ximyqu6hxyrfi5m" transcode="xe0d4ovp22bd5wede5v3a6q8">
<User id="xxxxxx" thumb="https://plex.tv/users/dbc636b5b0ed7d11/avatar" title="xxxxxxxx" />
<Player address="xx.xx.xx.xx" device="PlayStation 4" machineIdentifier="yzdexc1t8ximyqu6hxyrfi5m" model="PlayStation 4" platform="PlayStation" platformVersion="v2.2.0-0-g7a4da32 SDK: (0x06008051u), Built: May 28 2019 17:55:06" product="Plex for PlayStation 4" remotePublicAddress="xx.xx.xx.xx" state="" title="PS4-185" vendor="Sony" version="5.3.1" local="0" relayed="0" secure="1" userID="xxxxxx" />
<Variants>
<Variant id="710dd0aa-28cf-4749-97b7-5cdeb8a4fd9c" targetBitrate="3985" context="streaming" sourceVideoCodec="h264" sourceAudioCodec="aac" videoDecision="transcode" audioDecision="transcode" protocol="hls" container="mpegts" videoCodec="h264" audioCodec="aac" audioChannels="2" transcodeHwRequested="0" transcodeHwFullPipeline="0">
<Media audioProfile="lc" id="63419" audioChannels="2" audioCodec="aac" bitrate="3795" container="mpegts" duration="2762413" height="720" protocol="hls" videoCodec="h264" videoFrameRate="NTSC" videoResolution="720p" width="1280" selected="1">
<Part audioProfile="lc" deepAnalysisVersion="4" id="93989" requiredBandwidths="11031,8827,6706,5637,5486,5486,5486,5486" bitrate="3795" container="mpegts" duration="2762413" height="720" protocol="hls" width="1280" decision="transcode" selected="1">
<Stream bitrate="3676" codec="h264" default="1" displayTitle="720p (H.264)" extendedDisplayTitle="720p (H.264)" frameRate="29.969000000000001" height="720" id="178081" requiredBandwidths="10870,8666,6545,5476,5326,5326,5326,5326" streamType="1" width="1280" decision="transcode" location="segments-av" />
<Stream bitrate="119" bitrateMode="cbr" channels="2" codec="aac" default="1" displayTitle="English (AAC Stereo)" extendedDisplayTitle="English (AAC Stereo)" id="178082" language="English" languageCode="eng" requiredBandwidths="161,161,161,161,161,161,161,161" selected="1" streamType="2" decision="transcode" location="segments-av" />
</Part>
</Media>
</Variant>
</Variants>
<SegmentList />
<PlaybackReports />
<StateReports />
<StateReports />
</SessionReport>
I’m sorry, I can’t work with that.
Tried enabling Debug and Verbose. The only error I see is
Oct 30, 2020 17:49:33.431 [0x928f6440] ERROR - Unable to find client profile for device; platform=PlayStation, platformVersion=v2.2.0-0-g7a4da32 SDK: (0x06008051u), Built: May 28 2019 17:55:06, device=PlayStation 4, model=PlayStation 4
The client gets “Playback Error: An unexpected playback problem occurred”.
I’ve confirmed that this is only happening with media on the NFS mount. If I move a file to a local drive it will play.
May I see the logs please?
I cannot help without seeing them
