Remote access don't work but only for some Plex user ?

General Discussions
1

Good Morning,

I’m using Plex 1.1.2.2680 on my QNAP, I shared my lib with 2 Plex users (without plex pass).

If I go to www.plex.tv and I’m logging with my credential, and click launch, I see my server and it list all the libraries and files in it without a problem, this was working for the other users too !

Since yesterday, night it was not working anymore, so I ask one of the user to give me is credential to made test.

So from the same computer same browser and I’m outside of my local network,

1- If I log to www.plex.tv with my credential everything is fine I can access my libs and play my movies
2- If I log with the credential of the other plex user, I click Launch I see my server with the green bitmap on the right, it says loading libraries but after few seconds I received an error
There was an unexpected error loading libraries
Please visit our forums if you continue to experience problems

The fact that I have no problem with my credential told me that my server and libs are reachable, why the other user that I test can’t ?. I check the web setting (mine and the one of the user) and they are the same ?

I’m running under a VPN and publish custom server access URL who are based on DDNS and are correct but they are not HTTPS, but I accept HTTP request in the server and both user also accept it in their web setting.

How can I investigate what’s going wrong ?

Can someone give me a clue ?

Best Regards,

Sylvain

2

Hi,

I just made another test a few seconds ago with my Android phone and the plex application. I’m still outside my local network where my PMSis running !

IF I logon in the plex app with my account I see my server and my LIBS
If I logon in the plex app with the user account it say’s that it see my server but they found no media ??

Regards,

Sylvain

3

Do you need more information or my setup simply dont work under VPN ?. I m under impression that custom URL is the way to go when we are using a VPN on the PMS device !?

Regards,

Sylvain

4

forget it ! I’ll find it myself