Remote access enabled but apps show PMS as offline outside of network

Plex Media Server Remote Access
1

Server Version#:1.18.0.1892
Player Version#:
Plex Media Server Logs_2019-10-07_18-45-16.zip (2.9 MB)

Was having issues with remote access not working but finally got that fixed. But now from outside my local network any apps (ios,etc) show my server as offline. Any idea why? I’ve attached my logs.

2

I’m having the same issue. Plex doesn’t work on any of my devices says my Plex is offline. When I log into my Plex on my computer and look at remote access everything is fine and says Fully Accessible outside your network. So I don’t know what the issue is.

3

If I’m on my own local network the plex apps connect and shows my PMS online and available. It’s got to be something with remote access or my network.

4

Same exact problem. But I am running 1.17.0.1841.

5

For me my phone and PMS are on the same network and still my phone says my PMS is offline when it’s not

6

I’m also using the same version for my PMS 1.17.0.1841

7

I deleted the Plex APP from my devices and re-added them and that seemed to fix the issue.

8

It sounds like you were having a different issue as your phone was saying your server was offline on the same network, all the rest of us had no problem on our own network.

For me, and it sounds like pstokes89, it was only phone apps giving a problem with remote access, from computers or other devices(like TVs or PS4) it was fine. This problem randomly came out of the blue yesterday and seems to have resolved itself today with no changes for me. @pstokes89 has yours resolved as well?

1 Like
9

No I’m still having issues. My PMS upgraded overnight to vers 1.18.0.1906 my remote access is back to not working but I’m currently connected my PMS remotely (says Indirect) but it shows all my content online. From my iphone or other devices I’m still showing everything as offline.

10

I went through all of the troubleshooting and everything checked out. Plex indicated it was available outside the network and I still couldn’t access from my phone. Deleted the iOS Plex app and reinstalled it and it then worked!

11

I just tried that and like from my computer it’s showing it’s indirectly connected to my PMS. I was able to play content.

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Yes mine is fixed once I deleted the app and re-added it

v/r
Mike Ramos

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So it’s only some what fixed. I can access the PMS if I’m connected to the same network has the PMS. So it doesn’t work if I’m not connected to my home network.

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Same issue here

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