Hi Everyone… I’m a complete tech dummy… a buddy set me up, no longer have contact with him and now I’m lost!
I have bought a remote pass but it isn’t working outside my network. I have a Rogers 5G router, that I connected a Deco Mesh to. The synology DS216play is plugged into the main deco. UPNP is enabled on the Deco. Operation mode is Wi-Fi Router.
I’m wondering if it is the settings on the Rogers Nokia FastMile Gateway 12?
I’ve read a bunch of the posts on here and the support documents and I end up going cross-eyed after a couple of lines. Can someone maybe give me some really dumbed down step by step potential fixes?
THANKS!
If you’re using a 5G router, that almost certainly means they have you in a CG-NAT configuration.
You don’t need to read that. The long and short of it is that CG-NAT is a form of double-NAT.
The long and short of it is that this poses problems for remote access. And while I won’t suggest that it requires “advanced” networking skills to overcome, it does require some knowledge.
Have you tried enabling Plex Relay?
You can contact Rogers to see if they can offer you a publicly routable IPv4 address. Or see if they support IPv6…
Thanks… I have not tried plex relay. I’ll read up on that and see what happens. Greatly appreciate the swift response and help. Can’t say I hold out much hope of getting anything out of Rogers though!!! 
