I’m glad I’m not the only one with this issue. I haven’t port forwarded yet but I did make sure my router enabled uPNP. I have reinstalled Plex on my server numerous times and changing the public port. I still can’t get anything to play but it recognizes my information. It keeps telling me the file …

Correction Tom, I’m having the same issue but have not been able to find a solution nor have you been able to offer one either. I would be nice if Plex associates were available to trouble shoot with instead of using a forum. I’m not sure if other are using Synology Server DS220j. But Synology just…

Same symptoms don’t make the same issue… therefore I’ve moved this in it’s own thread. Please start by giving some context about your setup, e.g. what version of DSM and PMS do you have on that Synology NAS? Have you already looked at the at the remote access troubleshooting? [image] Trou…

Yes I have looked at that support page along with many others and can’t get it working. As the other person stated, It connects for a minute then disconnects. If I try to play any video files it tells me the file is not located. DSM 7.0-41882 I have tried changing my public port, I have done port …

[image] bbyangl59: DSM 7.0-41882 What version of Plex Media Server is installed on your DS220j? DSM 7.0-41882 broke Plex. You should use the current Plex Pass version available from plex.tv . The DS220j has a Realtek RTD1296 CPU, so choose the ARM v8 download. [image] bbyangl59: If I t…

I have followed all of the troubleshooting, uninstalled, reinstalled, logged out logged in again but cannot access my server remotely from any devices it shows that my server is Offline, but if I am connected to the same network it works fine. The reason I pay for Plex pass is so that I can watch wh…

Is this also about PMS on a Synology with DSM 7? Mind sharing what exactly you checked and to what result? [image] Lagertha75: The reason I pay for Plex pass is so that I can watch while not at home this has now been completely broken You don’t need a Plex Pass membership to use remote acc…

When I get back home I will uninstall Plex Media Server and try to manually install ARMv8 download again. I was having issues trying to manually install previously. I tried different options and it kept telling me that the format was invalid or was for a different version of DSM. It wasn’t accepting…

[image] bbyangl59: When I get back home I will uninstall Plex Media Server and try to manually install ARMv8 download again. I was having issues trying to manually install previously. The DSM 7 Plex Pass versions of Plex Media Server at plex.tv/download are built to work with DSM 7.0-41882. …

I read the forum you recommended. Once I got home I was able to Stop the Plex Beta package and manually install the ARM v8. Luckily it worked and was able to update to version 1.23.4.4712.-7000. I was then able to access Plex via my TV and play video’s without an issue. It is now showing that I have…

Remote access issues

Plex Media Server Remote Access

Topic		Replies	Views
Updated Plex App on Synology, Now Remote access doesn't work Remote Access server-synology	2	184	August 20, 2019
Remote access down after last update 1.43.3.10896 for Synology DSM 6 Remote Access server-synology	5	215	September 16, 2026
Lost remote access connecting after updating server Remote Access server-synology	14	283	March 2, 2026
No Remote Access Plex Media Server server-windows	1	59	October 8, 2026
Remote Access dropped suddenly and now won't connect Remote Access server-synology	9	258	November 9, 2022

Remote access issues

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