Remote Access not available after update

Plex Media Server Desktops & Laptops
21

@sa2000 thank you very much for your assistance.

I was compiling all the info you wanted to see and I entered the advanced configuration on Windows Defender Firewall to prepare the inbound rule, when I found the following:

I don’t know what happened, because I didn’t touch anything, but the Windows Defender Firewall had blocked the Plex TCP and UDP connection. That’s why you can see those 2 blocking signs for plex media server.exe. I’ve just entered in the properties of those 2 rules and just “allow the connexion” and Plex is working fine again. :smiley:

Again, I don’t know how this happened, because I didn’t touch anything on the Firewall, I just updated Plex a few days ago :expressionless:

Anyway, Plex is working again how it should, so thank you for your help.

22

@xasvi said:
@sa2000 thank you very much for your assistance.

I was compiling all the info you wanted to see and I entered the advanced configuration on Windows Defender Firewall to prepare the inbound rule, when I found the following:

1020×413 36.5 KB

I don’t know what happened, because I didn’t touch anything, but the Windows Defender Firewall had blocked the Plex TCP and UDP connection. That’s why you can see those 2 blocking signs for plex media server.exe. I’ve just entered in the properties of those 2 rules and just “allow the connexion” and Plex is working fine again. :smiley:

Again, I don’t know how this happened, because I didn’t touch anything on the Firewall, I just updated Plex a few days ago :expressionless:

Anyway, Plex is working again how it should, so thank you for your help.

Excellent - and thank you for letting me know

Please could you also update the other thread as well tom retract your Me too post by posting another post with the outcome https://forums.plex.tv/discussion/comment/1623910/#Comment_1623910

This is the not first time that a new version of Plex Media Server was blamed for Remote Access not working and it has always been something else. It is unfortunate that the posts attract many spurious Me Too posts - but one can only look at diagnostics and the evidence. There are many reasons for why Remote Access may not work - unfortunately all end up with the same user seen symptoms

Anyway, I am glad you stumbled on the erroneous firewall setting

Remote Access no longer works
23

@Jinxt said:
I’m having the exact same issue.

@Next2Flawl3ss said:
I am having the same issue. Worst part for me? I had just gotten Plex to reach to the outside world. Sad. Anyone at Plex know when a fix action is going to happen?

@jbjornsen said:
I’m seeing the same thing. I updated to 1.11.3.4803 and the remote access status changed. When browsing to “Settings/Server/Remote Access” it shows that the Plex server is “Not available outside your network”. I’ve verified that Plex DOES work from outside the network. Must be a bug in the release.

@slynch095 said:
I’m having the exact same issue on this release. Has Plex acknowledged as defect yet?

@slynch095 said:
I have had remote access working for more than a year behind a professional grade firewall and have applied all patches to Plex with no issues to remote access, then suddenly it stops working with UPnP and you say it’s not a defect?

I have disabled the windows firewall, which has no effect on the outcome. This must be a new kind of feature, stop people from using it feature. I bet that will turn into a fad with engineers. Way to innovate :slight_smile:

@john9527 said:
Add one more with the same problem. UPnP cannot open a port and the port shows as ‘0’ in the Plex Remote Access status page.

Logged error

Feb 22, 2018 17:10:07.943 [6608] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (7474e4f5-b09c-44d5-adfe-dede931659c1, expected 6dd0db02-ee48-434c-b039-9ba90a018bc2)
Feb 22, 2018 17:10:16.583 [8244] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Feb 22, 2018 17:10:16.623 [7520] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.

@Ashdrown said:
Exact same issue

@jbaconbits said:
Same issue here.

@chillaxing said:
Same issue. Making mom life harder.

@Paul2e said:
Same problem here. Happened straight after the update.

Logs and screenshots are the same as everyone else.

Please provide diagnostics and information of your setup to help pin down your problem.
Ensure Debug Logging is enabled on the server
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh logs created
Provide server logs when remote access is enabled but you are unable to reach the server from Plex Apps remotely or via cellular on a mobile device
See

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

There is a Troubleshooting Remote Access article here
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

If you are not using a port forward in the router, I would advise you to do that. It is more reliable than the automatically set uPnP public port. Pick a WAN/Public/External tcp port to open (could be 32400 if you wish), setup a Port Forward in the router to forward that tcp port to local/private port 32400 to the local network local IP Address of the server. Make sure this IP Address is fixed through a DHCP Reservation in the router. In Server Remote Access settings, click on Show Advanced and tick manually specify port and enter the external/public/wan tcp port you have picked for the port forward

When clicking retry or enable / disable remote access, make sure you do not do multiple clicks and try to keep a 30-60 second gap between clicks

@tjstone31 said:
Adding my comment so I can get notified if this ever gets fixed. Until then I’m just stuck with VLC player for android and writing down shows I watch on paper to update later in Plex. I can’t login to the plex from the computer I host it on, the downloads never work on that same computer, the update says us manual install, and all-around, my machine has become a paperweight.

That sounds different from the topic in this thread. Please raise a separate topic and attach screensor and server logs
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

24

@tjstone31 - your posts are now here

25

Just wanted to share my solution which fixed my issue.
Go into your router settings and DISABLE UPnP. Reboot router & server. Then go ahead and enable UPnP. Again, reboot router & server. It seems like in my router the UPnP list got “clogged” and by resetting it I effectively cleared it

26

That fits in with the bug that i have just identified. In versions 1.13.8 and 1.13.9 there appears to be transient deadlock whilst a request is sent to the router through NAT/uPNP to establish the public ip address. This lockout stays until the router responds or the request fails with an error -so if router takes 2 minutes to come back then we have a 2 minute deadlock - during which time the client apps would timeout the server.

27

Just chiming in here… eero network.

Like the others on this thread, I didn’t change a thing (in fact, I was not even in the same country) and remote access just stopped. Did the usual stuff everyone else did on here. All other port forwarding worked to the exact same internal server/IP, but Plex was unavailable.

Thanks to @Sebi97 for the suggestion. I disabled UPnP, rebooted my network, rebooted Plex, and I was able to connect remotely (and it showed it was able to be reached). However, the mobile app took several reloads and minutes before it would reflect the ability to connect (and a friend still can’t connect), so there seems there is still room for improvement in that area.

28

Same problem,just updated and cant get connected from outside.Only reason why i chosed plex,can as well remove it.