Remote Access Not available outside your network

Plex Media Server Remote Access
1

Server Version#: 1.18.7.2457
Windows 10 x64

So I have been trying to figure out how to get remote access working for months now to no avail, but I am able to connect indirectly. I think I’ve gone through almost every youtube and plex forum so I’m kinda losing it now ha. Here are all the things I’ve set without being able to connect

  • I have set a static IP which I verified through ipconfig
  • Setup TCP port forwarding though port 32400 using the static IP.
  • Turned on UPnP
  • Added a inbound/outbound firewall rule for 32400
  • Turned off my firewall completely

I have gone to canyouseeme.org and the connection is timing out (I think that’s because plex isn’t actually connecting through that port but not sure) When I connect to 192.168.xx.xx:32400 on my server desktop I can connect.

I am not super well versed in the networking world so a lot of this is new to me. Any help will be awesome

So I continued my search and it looks like I should be able to see my port even when remote access isn’t working. I feel like this has got to be the issue which to me means something with my routher or with my ISP. I have a netgear router and use Spectrum as my ISP.

Plex Media Server Logs_2020-03-03_21-01-51.zip (3.0 MB)

2

is your ISP router an all in one gateway by chance? If so, and you are also using a separate router, that would create an issue. You’d want to put your ISP gateway in “bridge mode” so that your separate router can handle everything after the modem.

You’ve set a static IP, but did you also add that IP to your router for that device? Wasn’t sure if you assigned that through the router or just manually on the pc.

3

My router is all in one (modem & router) but it is not connected to any other router.

I did set the static IP through my computer and not the router. I will look into how I add the static IP to my router as well then report back.

4

I’ve set the static IP (under the address reservation) in my router and it didn’t change anything. Also tried to set my network to private with no change as well

image

5

Any update or resolution to this issue?

6

No unfortunately this is still unresolved.

7

I hope I finally figured it out… it was my VPN.

8

I have tried to connect with my VPN on and off and it hasn’t made a difference. I’ll give this a go though and see if anything changes.

Thanks