Remote access not working

Plex Media Server Remote Access
1

Server Version#: 1.22.0.4163
Player Version#:8.13.2.23227

I can’t seem to get remote access working and I have tried all the steps available on Plex’s troubleshooting page.

  1. confirmed upnp was on and tried auto connect
    1b) flipped upnp off and then back on and tried again
  2. tried auto connect again (after restarting my computer) using a static ip
  3. tried manually port forwarding while upnp was still on, double and triple checking ports
  4. tried this again with upnp off
  5. confirmed I don’t have double nat or cgnat
  6. confirmed I had no firewalls blocking any services on the router or the pc
  7. tried connecting server through a vpn

At this point I’m lost as to what I should be doing.

1 Like
2

Don’t bother with VPN it will only make things more complicated.

UPnP or manual forwarding the server will only try one of the other depending on if the manually specify port is enabled and filled out. for port forwarding (which I recommend) need to enable and fill out that field. for UPnP disable.

3

Filling out those fields or unselecting was steps 1-4. The VPN thing I tried because it is a solution listed in case you have carrier grade nat.

4

Do you have a software firewall? Comodo, Norton etc?

Do you have the windows machine setup with a static ip?

5

No software firewalls, and yes windows machine has a static ip.

6

Do you have a old router you could switch out see if it’s the router? I had to reboot my eero router when setting port forwarding before it would take. Thus why I switched to an ASUS router lol.

7

No I don’t. I’ve been doing some digging and it looks like my router is refusing to open up any ports using the ismyportopen tool to check them

8

I still can’t get the server to load outside the network. Moved it to a new router and still no luck

9

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